EFG Companies W John W. Carpenter Fwy, Irving

If I could leave zero stars I would. I took my truck in to the dealership for what should have been an easy and quick fix last Wednesday. They started the claims process where the company said they would overnight the parts. Truck needed new shocks and the struts replaced. Struts are covered shocks are not, is what we were told. The parts showed up not Thursday, but Friday morning and they were wrong. EFG sent the back shocks instead of the struts. The dealership called twice, couldn’t get a clear answer until late in the afternoon. The dealership asked if they could just use their own parts since they had them in stock and they were denied. The representative with EFG also argued that this shouldn’t be a covered service but since we were already told it would be he would “allow it this time”. Once again EFG was supposed to overnight the parts so the dealership could get my truck fixed first thing Monday. Monday came and went, no call. By Tuesday afternoon I called the dealership to see what’s going on. The pinion seal that was supposed to be sent was never delivered. It was sent to some place in Arizona. Another fault on EFG. The dealership was told “well someone signed for it”. This time EFG allowed the dealership to use their own. I’m upset because my truck should have been done Friday. I’ve paid out of pocket for a rental car going on 6 days. I call to try and get some sort of resolution with EFG and I only get excuses, they blame everyone else, they don’t offer any type of solution, talk over me, interrupt and don’t care that I’m not happy with the service I have received. They have told me that everything is non negotiable and it is not their problem, when in fact, it is because they’re the ones that have messed up. I still haven’t received a call back from my adjuster either, after having two messages sent to him asking for a call back. Completely unprofessional and would not recommend to anyone!!!!

First off, I want to say Chris P is great! I had many issues with my claim. He took over and handled everything for me which made this horrible ordeal such a smoother process. In my opinion, he went above and beyond for me. He helped me call around different dealerships to find what I needed, he called often and kept me updated, he explained everything thoroughly, and tried his best to help me. I am very grateful to him for helping me the way he did, he was leaving for a getaway with his family and still managed to try to get everything resolved for me before leaving ..... and he did. EFG needs to hang on to Chris, he is a great asset to the company, definitely needs a raise! Also, he treated me and talked to me as a caring & genuine person & not just someone just waiting to clock out and disregard you.Chris, if you happen to read this, once again thank you; im truly grateful and thank you for treating me with respect.

I bought a platinum extended warranty through Cadillac of Arlington with these people. It was almost 3000.00 in May 2020. In June 2022 my car needs new struts per the Dealer and this warranty specifically says it covers struts but since the dealer wants 6000 to replace them , they will not honor the warranty. I have not been able to get a refund or help from anyone yet. Doug the claims manager tells me it looks like a shock to him not a strut but the service manager at the dealer, Auto Zone , Orileys and the parts department at the dealer says it is a strut. I would not do business with these people under any circumstance going forward. Update , 6-27-2022 , As of today my vehicle has not been fixed but Chris P has been working with the dealer to get this resolved. He has promised me it will. I will update as soon as my vehicle is fixed. Thus far i am very pleased with his efforts to do so. Update , 7-1-2022 , My vehicle was repaired under warranty. Chris P did a great job in talking with me and the dealer to work out this problem. I would highly recommend if you have any issues , He is the go-to guy with EFG . he is definitely there for the customer.

Terrible customer service. The guy we talked to was terrible on handling our termination of out contract. They do not cancel contracts themselves but had us contact the dealer. When asked if we need to call him back after talking to the dealer he just answered "you need to talk to the dealer". Glad he wasn't sitting right in front of me. *UPDATE* I raised my stars from 1 to 3. We received a call from EFG apologizing for the service we received from the representative. The lady was very nice and advised us to send her our documents and they would do what it takes to help us.

I was lucky to have Nicole help me with the claim process. I quickly knew she was willing to help, polite and courteous with my time. I mentioned that I was happy with her great customer service, then she explained it was her 2nd day ONLY! I hope this is the start to several 5 star reviews for her!

Beyond the GREATEST customer service experience I’ve experienced with a extended warranty company! Tim Barnes is knowledgeable, reliable, and superior with his customer service skills. Definitely would recommend my friends and family.

Blake is by far the best person to work with in this company, calls back when called, does not hassle or drag his feet when trying to get a customer taken care of. I will only work with him for my future needs as he is the most caring person I have dealt with in the last 7 years of dealing with claims. Thank you, Alexandra Gouldie Baxter VW La Vista

Really never thought I would enjoy calling in a claim to a warranty company but this was a fantastic experience. Nicole was hilarious, knowledgeable, and didn't keep me on the phone all day. Couldn't ask for more.

First time dealing with the company, very smooth and easy process, NiCole was very professional and very helpful start to finish. By far one of the best experiences I’ve had any claim.

When you need to have your warranty come through. EFG did. Thanks Carleta, Paul, Tim and others getting my car back on the the. Road. highly recommend this company for warranty contract provider. Thanks again. Honesty, true And reliable people. Keep up the good work, working With people on the customer service level we all should aspire to achieve. 👍🚙🤗

I work for a car dealership and a lot of our guests use EFG. It's always a pleasure speaking to claims adjusters because they are knowledgeable and keep the conversation fun. The last time I had to file a claim, I had the privilege of working with Tim and he made the claims super easy and efficient. We were able to work together to take care of the guest!

My name is Chris Cochran with Discount Brake and Auto Repair in Conroe, Texas. I just wanted to express how professional and punctual Blake has been with EFG Companies. Usually it can be very time consuming with getting in contact with companies and they took care of what we needed in a fast time. And our customer is going to be extremely happy. Could ask for better service. Highly recommend!!!

one of the easiest and most efficient companies to do a claim with. ive been an advisor for 18 years and doing claims is normally a pain, but tim, carlata and mont were super helpful and awesome and a pleasure to deal with!! i hope i get more claims with them!!

Highly recommend going through EFG Companies. Blake at EFG is top notch and goes above and beyond helping and making sure the claim process is smooth. Working with EFG directly everyday (as well as other extended warranty companies), I can tell you confidently that they are the best to go through, and always the most helpful and kind. Out of all the companies I work with I'd choose them every time if I could.

It’s been almost 2 months since I cancelled my warranty contract that cost me nearly $5000 with this company and I still haven’t received my money back. I called EFG today and they stated that it was the dealerships responsibility to pay me. So then I called the dealership in which I bought the car from and they cut me the reimbursement check in hopes that EFG will pay them back. The dealership stated that they never received the money from EFG but they’d take care of it and they did. BTW, I had the top of the line coverage plan (platinum) on a high end sports car and they didn’t cover the damages. I had some damage from the clutch and flywheel on a car that had only 21000 miles on it and they stated it was “wear and tear” when they sent out their person to evaluate the car. The repair cost me $6000 so I had to cancel the policy to get the money to pay for the repairs. Makes you wonder if companies like these get the money from the customer in hopes that they never have problems so they can cash in on you, but once you have problems they don’t honor it so they can walk away with the money? 🤔

Had an issue with my local Chevy dealership where they told me a part for my Camaro wouldn't be covered under warranty. I insisted it should be but had no luck. Called EFG myself and I luckily had a great experience. Their employee Cole Bender assisted me with my issue and surpassed my expectations. He resolved my issue in a very quick and professional manner and surpassed my expectations. He was able to reimburse me money from Chevy and also a diagnosis fee from a totally separate dealership who couldn't fix my vehicles issue. Thanks to Cole for the awesome help. He even answered questions of mine after his work hours which is dedication. This is the type of person this company wants.

Nicole was very helpful throughout the claiming process. Very well detailed with information and helped me understand the process with ease and full understanding.

I work at a motorcycle dealership and its always hassle free putting in claims. i have worked with most of the powersport adjusters. The only one that stands out from the crowd by being honest, fourth coming, and quick with a response is Blake. Blake possesses tremendous leadership capabilities and if your company is not utilizing him in the appropriate way id be glad to hire him to work for our shop.

DO NOT go with this company as a your vehicle warranty. I spent over $5000 for coverage on a high end sports car. I got the MAP Protection plan that is also the Platinum plan (BEST OF THE BEST) and they denied my claim when I was in a time of need. I feel as if I tossed my money in the trash for this.

This was my first time ever having to deal with a Car Warranty and let me tell you, EFG saved me a lot of grief. Adam (Claims adjuster based out of Dallas, I believe) happened to answer the phone and gave me the absolute Best Customer Service I could have asked for during an uncertain time for me. He answered all of my questions, educated me on my warranty and let me know how the process would work. Honestly, Adam made my day and so did EFG with their service. I most definitely recommend going through them when purchasing a vehicle.

Worked with Blake at EFG companies today. Fast, efficient, and professional service. Claim process went super smooth and got authorization in one phone call. Highly recommend EFG for warranty service/repairs

I started a claim for a client with Blake and he was very helpful and attentive to the needs of our mutual client. Would highly recommend not only using EFG Companies for their extended warranty needs, but Blake as well for his professionalism.

My Shop Accuracy Automotive just was helped tremendously by Joe Blakley over a mutual clients extended warranty. Joe not only helped with the warranty but found our shop was overcharged by the local dealership & gave me to information to get reimbursed. We have dealt with many extended warranty companies over the years but Joe and EFG have been the best experience Ive had. Thank you!

I'm a service advisor and I called in to have a claim considered for approval on behalf of a mutual customer. My Experience with Paul Castle, was by far the best interaction that I've ever had with any extended warranty company. He was very willing to help the repair facility as well as the customer. He enjoys helping and working with people, and it shows. He is A GREAT Asset to this company, and solely based off my interaction with him I will be recommending EFG Extend warranty to my customers who are seeking an outside warranty coverage.

Joe Blakely made our claims very easy. I deal with extended warranties daily and appreciate the ease of making a claim and even more so the call back after an adjuster comes out to look at a vehicle rather then having to call back.

Great company to deal with. Really smooth to make a claim for a clients vehicle that is at a Mercedes service shop. I work with a lot of different third party vehicle policies and asked all the time who are good companies to work with.........cant always remember all the good ones but wanted to point out that this companies really stands out and I have to say Blake is a great representative of your company knowledgeable, respectful and professional.

Shayleen freaking rocks! I had a claim that she helped me with and absolutely went out of her way to get it done and made the customer happy and me also. I have never dealt with a claims adjuster as professional or congenial as she is ever and I’ve been writing service for 21 years.

Sent spam mail to my new house. Called thinking I was calling my insurance, they told me I had a payment of $300. I was never told this was a reoccurring payment each month. They will now not give me access to the call history to verify and have no options for a refund.

Just sought answer to simple question about how to transfer a service contract and got no help from the person answering the phone or from her supervisor. Quite dissatisfied. Update: Got a call back this morning from someone named Elizabeth Tijerina who told me what to do to effect a transfer and was very helpful. Thank you Elizabeth! So, all is well.

Shayleen Naco is the best rep at this company! Everytime I call she makes me laugh and we have a inside joke about bacon and she is quick and easy to work with especially if you call it CVTS if you work with nissan <3

My EFG training course was very informative with Dave. I came in hoping to get a better understanding of my position as a finance manager because I was very new to the position. He did a great job reviewing compliance issues and helped us with multiple approaches for clients. My reps are always available when I call with quick questions and willing to load my ears with great word tracks. I appreciate their help.

I am constantly having to work with/call several different warranty companies each day (since my job is a service advisor) and I never have a good experience EXCEPT for when I work with EFG. They are always super quick and very friendly! Every experience that I have had with EFG has been beyond pleasurable - especially my experience with Blake - he is wonderful! EFG is the way too go!

Working with warranty companies is not always easy, let me tell you, I am so impressed with how Blake handled my claim for my client, I cannot say good enough things. Blake is absolutely fantastic, customer centric, knowledgable, and extremely friendly. Can not say enough great things about how the claim was handled. Thank you Blake, for making our client happy and providing such excellent customer service!!! EFG should be proud!

I agree anyone considering a new car warranty should review the company and their details. Upon further inspection of EFG Companies, their goal was to create a peace of mind plan for any unexpected expenses on these new Tech'd up cars with minimal exclusions. Knowing that it's all on a pro-rated refund timeline adds to the comfort. Excellent to work with.

So glad I tacked this on to my loan w/ San Francisco Federal Credit Union when i purchased a (lousy) replacement vehicle--Chrysler! Transmission defective at about 20K miles and only 3 years old! Back doors stop working one month after factory warranty ended....as always. But EFG and good ole Texas Paul (& Kelly) really pulled for me so i would not be without a car. Not only did they help me, but they came through for the 100s of families i am feeding during this pandemic. I would HIGHLY recommend this product and company, Hands Down!!! Thank you so much for your professionalism, generosity and sense of humor! Graterfully, Yellow Rose of Texas (now in SF)

I work in the automotive repair industry and have to call a lot of extended warranty companies. It's rare these calls go through painlessly, but Blake at EFG made it easy and quick. This isn't only good for me, but also good for our mutual customer. Thank you Blake! I will call and ask for you for now on.

EFG is just the best at customer service and time to get a claim done. I have worked with SEVERAL extended warranty's and this one has been by far the best. Thank you Blake for your great customer service. Will recommend highly.

Blake was great. I work at Luxury Auto Works out of Austin and EFG has been one of the best extended warranty companies I have done business with.

Blake is awesome. Always helpful and gets claims processed in a timely manner. EFG's and Blake's customer service is top notch.

I called for follow-up with a plumbing claim and Chris Tyner was extremely helpful. He was very thorough as far as explaining some clarifying questions I had about the plumbing claim. He provided me with a specific number for the claim. I had questions about my home warranty, he provided concise and helpful information. He was extremely polite and patient. His demeanor toward me was of someone willing to inform me on my warranty and what it all meant. I am very thankful he was the person that answered my call. Thank you Chris.

11/17/21 EFG has been phenomenal with my claims. This company is consistently customer first all the time. UNEQUIVOCALLY UNEQUALED! EFG PROVIDES THE MOST EXCEPTIONAL EXTENDED VEHICLE WARRANTY. VERY RESPONSIVE, CARING AND PROFESSIONAL. EFG IS UNEQUALED!

Blake was a great help while trying to start a claim for a customer of ours. Really easy to work with and very polite and knowledgeable. He did great and it was truly great speaking with him. -Travis F.

Always an easy call to make with EFG. I know they are an honest no hassle extended warranty company. Super easy to deal with, fast approvals, short wait times. Jim Blakely is friendly and you can tell he enjoys his job. Shout out to the rest of the team!

My past experience using my EFG vehicle service contract has been positive. Upon diagnosis, my vehicle required a new starter. The EFG Claims Adjuster assigned to the claim worked directly/efficiently with the repair shop to walk through/approve the claim, which resulted in a next-day pick-up! I was kept apprised throughout the process by the repair shop, and was most appreciative of the excellent customer service extended by both parties. Will I use my contract again in time of need? You can count on it!

As a service advisor in the car business talking to extended warranties is about half of my job.. anytime i work with Cole B. at EFG it just makes my job easier. and he has a contagious laugh that just warms your soul like a sunday evening fire. He's the kind of guy that makes for a great step dad. ask for him next time you call... promise you wont be disappointed.

Cant say enough about the customer service reps that answer the phone, I've placed many calls to EFG in the past and Joe Blakley is the reason I will keep doing business with MAP. Joe knows cars and always knows exactly what is going on when I describe the issues, he has a great sense of humor, and he is from Texas, 'nuff said. I recommend anyone looking for a warranty company to give them a call, they will deliver when they say they will take care of you.

just spoke with Nicole in the claims department and I was lucky enough to actually get Nicole on the phone twice back to back when I had to call back when i had more questions. she was very clear and detailed in her response and suggestions and knows her job perfectly. normally I do not look forward to calling extended warranty's but both calls to EFG were the most pleasant experiences iv had all day.

Excellent customer service, professional staff, very easy to work with. I have the good fortune to work with several providers of financial products. If anyone where to ask me for a recommendation, EFG is without a doubt my recommendation. Even when there's a problem, they are a pleasure to work with.

Have been a service advisor for over 4 years and found of the best over the phone assistant Ms. Mont help me after coming across a problem with my previous adjuster. She was VERY helpful and patient and made the process much easier than any call Ive had to make to an extended warranty. This very much reflects on the customer and it shows that Ms. Mont cares about keeping our customer happy. Couldn't praise her enough.

AWESOME! I received amazing service from Nicole Harris. She handled my claim so efficiently and professionally. Nicole was helpful and charming to boot. I only hope all my claims can be handled with such the high level of customer service that she provided.

Rick Leonard from the powertrain service team was beyond excellent. I have been in the automotive service industry for 16 years. Rick wins the contest for the best experience by far. Rick was available when I needed him, prompt to get back to me, and easy to talk to. He didn't babble on making excuses and had all the answers I needed without having to "talk to my supervisor". EFG you better keep this guy near and dear because you have a winner. Thanks Rick! - CDJR of Seattle Service Director.

We purchased a vehicle in 2019, to find out recently that EFG was our Extended Warranty and GAP insurance company. I reached out due to wanting to sell the vehicle, filled out the form, and returned it to the cancellation team. When they responded they told me the policy can not be canceled for me to reach out to the dealership, which I SPECIFICALLY told them the dealership sold to another company which is NO HELP either! After MANY emails back and forth, they said the contract expired, but the GAP they can cancel, however, I still need to reach out to the dealership for refund information or process. NO HELP WHATSOEVER!! FIRST WE NEVER EVEN USED ANY OF THIS INSURANCE PAID OVER $3200 extra and NOW we get NO HELP even with SIMPLE questions!!!

I worked with Nicole today for mutual client of Tricity Subaru and EFG companies, he needed some work done on his Crosstrek and has extended warranty through EFG. Nicole was courteous and professional when answering the phone and was ready to help out. The phone conversation was quick and easy! We got the job done for the customer! Thanks Nicole!

I got a warranty from EFG and it was on point. I love how professional the company is and how fast they worked to get me situated. Thank you for being an amazing company.

I would like to highlight the professionalism of John Fields, who was attentive to my concerns, willing and able to help at the time of call with a very optimistic approach and pleasant attitude. Not only was he very knowledgeable about my issue, but resolved it in a timely manner. I am Very content with the service of EFG thus far and look forward to continuing it for the future. Thank you!

David, Tim, and Blake are my regular adjusters. They are easy to work with and have an awesome attitude. Working in a motorcycle dealership I'm usually flooded with customers that have issues with their bike and these guys in EFG honestly are the best to work with. Always a smooth experience with them and this is my way to show em appreciation. Lookin forward to working with them again soon!

Customer Service was fantastic, responsive and most of all caring. I've been having many issues with my car and the dealership that "fixed" it. I contacted EFG for reimbursement per the terms of my warranty. Chris Peperlin (in claims) went above and beyond to help me, contacted the dealership directly and kept me informed as promised. As a result of his persistence & good faith, I will be receiving a reimbursement for the costly repairs to my vehicle. As a single mother, especially this time of year with the holidays & winter coming, this is more helpful than I can even put into words. On behalf of my daughter & I, I would like to thank EFG Companies & more importantly Chris Peperlin for the help & attention I received in this matter. It's greatly appreciated. Thank you so much, Aimee Lavigne Hudson, NH.

I just wanted to drop a quick line of kudos for the young man by the name of Blake with EFG. He took a call from me yesterday and was more than helpful on looking up my warranty details so I could quickly have resolve as to where I stood with a part that broke on my F250. He was so personable and really treated my like family! Solid dude to speak with over any issues should your lines connect. Thanks again Blake!

I had such a wonderful experience with EFG. My car had a problem and it was a mistake on my end that prevented to be reimbursed for repair. I sent an email to an appropriate department. I have got the call from Scott. K. (Senior Manager, Client Services) at the same day!!! We discussed a situation and issue was resolved on a spot. I wish we had more such dedicated and responsible people! Thank you Mr. K. and two thumbs up for you and CEO of the company who also played the role in resolution. Sincerely Mike K.

Very attentive, quick responses, easy to work with, from consumer and repair facilities side, Nicole harris in claims blew my expectations out of the water. would recommend this company 10/10

God bless this company for getting my car fixed. This is the best company! Thank you to Tim who took care of my car. God bless this company Amazing honest service!

Joe Blakey is a great person to talk and deal with. Unbelievable service and he goes above and beyond to work with you.

We recently had a customer come to our repair facility and during our complimentary safety check we saw the inside of his rim was bent. This customer purchased EFG Road Hazard coverage and provided us the Contract number to file a claim. A simple phone call to the claims department and in less then 5 mins I was talking to Blake. Blake was very professional and explained in detail how the claim process needed to be handle. After we discussed the estimate and the damages, he was able to provide me with an authorization number to complete the repairs. Blake also took the time to make sure I received payment instruction by email. After talking with Blake I felt the need to let others know about how my experience was today. Keep up the good work, word of mouth is strong!

When my wife's car broke down, we called to have the car towed. We had no preference where it was taken so it was recommended that it be taken to the nearest Chevy dealership. Got a call from the dealership telling us they don't work with outside warranty companies. Why wasn't this checked by the person I talked to? They should be able to see who works with them. I can't be expected to think about that when my car is broken down on the side of the road. So now EFG says that they will tow it to another location but we will have to pay because they recommended a place that won't accept their coverage. That doesn't make any sense to me.

I purchased a 2014 Ford F-250 and purchased the extended warranty through EFG. My turbo went out on my truck 7 months after the purchased so I was thankful I had purchased the coverage. That was until I received the call telling me my claim was denied. I was told the turbo locked up so it would need replaced the box cleaned and a few other things. I asked what preventive maintenance could I have done to prevent this and was told nothing it’s a condition I could not prevent but still would not cover my claim. In my personal opinion this warranty is a big scam to take your money and offer no real protection for your vehicle. After leaving the above review I was contacted by Chris with EFG. He reopened my claim and sent out a third party adjuster to inspect my vehicle. The third party found my claim should be covered under my warranty. Chris was very helpful in the process and got my vehicle back to me as soon as possible. It took a little time but my $6400 repair bill dropped to a more manageable $1005. EFG covered the repair but the dealership squeezed more out of me on filters and things not under warranty.

Tim Barnes was quite helpful for my automotive issue! I don't even know what the part is called, but it was somewhere near the front-bottom of my car. Doesn't matter! EFG and Tim helped me get it fixed in a rapid fashion! Thanks to EFG and that Tim guy! We even chatted briefly about our dogs, as my dog would not stop barking. He has a dog named "Mark". Who does that?

We as Texas Auto Care 1, a Mechanic Shop in Houston Texas, would highly recommend EFG extended warranty company for all of our clients automobile service needs. EFG provides us with a hassle free mechanical repair process that puts a smile on our customer's face. It has been a great experience with EFG company and it's staff. The claim handlers and adjusters are highly professional and assistive. Thanks to you Blake and to all of your team members. Please keep up the hard work!! Greatly Appreciated!!

I've been a dealer service advisor for 19 years. Calling in extended warranty claims isn't exactly a favorite thing to do in our line of work. That's not the case when calling EFG. These folks are great to deal with. Pleasant and fast. On top of that Joe Blakely is one of the best claims adjusters I've ever dealt with. He is an asset to your company. Keep up the good work y'all. Top shelf!

Blake was very easy to deal with and very helpful in regards to the claim I called in on. I've always had a great experience with EFG when calling for claim approvals. I've been working in the automotive industry for 13 years, and I will always recommend EFG to all my clients and customers. Keep up the great work Blake and thank you EFG!

very good company to work with. Our company Big M Chevrolet filed a warranty claim for a customer and Joe Blakely was excellent to work with and fair . I especially like the detailed print out that he emailed. It makes the claim easy to understand

My initial interactions were not satisfactory nor productive. I was quite unhappy and felt as though I would not get the service I paid for. HOWEVER, once the Adjuster Tim was involved he owned the entire experience to ensure the end result was right for both myself and the company. Tim’s customer service and level of detail was phenomenal. Thank you, Tim and to those who assisted him.

How much could I possibly write about the team at EFG? Carlotta, Shayleen, and the entire team do a wonderful job. Their service is superior to any and all warranty admins out there. The EFG team should hold a class on how to drive customer service. They take care of their customers and more important they do it with a smile and enthusiasm. Thank you for all that you do. Bill at Parkway Chevrolet:)

My vehicle unfortunately had to be repaired three times under warranty but fortunately it was under EFG! They provided a hassle free experience and all three repairs were covered with little to no effort on my part. Special shout out to Ray Contu who went above and beyond on a recent claim. The dealership overcharged me on an invoice and Ray went to bat for me and was able to reimburse me on some of the overages. He is a shining example of amazing customer service and is the very reason why I'm giving a 5-star review!

Cole bender, hands down the best agent I have ever dealt with. Very professional and eager to help with any situation no matter how big or little. Shayleen, Eric, Jim and Blake are right behind them. I’ve never met a warranty company so easy to wok with and help customers. Keep up the fantastic work guys!! Route 44 Hyundai loves you!

I’m providing this review for Chris Tyner, Director, he stepped up to the plate to assist my husband and I when we were having some challenges dealing with EFG a warranty we inherited with the purchase of our home. Chris has answered my calls every time, , provided me details of all next steps, did not let me hanging and most importantly provided exceptional Customer Service !! My background is call center customer service. I am all to familiar with the challenges of call volume and results. Chris is a true asset, knowledgeable, accountable and made us happy. What more can you ask for... Thank you Chris very much! Much success in your future !

As the owner of an auto repair shop (Butler Automotive) I deal with a lot of different vehicle warranty companies, none have been as courteous and easy to deal with as these guys here. Most are looking for any way possible to deny a legitimate claim. That is not the case with EFG. Thank you I will definitely recommend you to my customers

I have dealt with many warranty companies. EFG is by far the best and tops the vehicle brand warranties. Cole Bender is a large part of that reason. Every time he picks up the phone I know I'm in good hands. He is polite, helpful, and respectful. I have had many good experiences with the other reps but Cole stands out for sure! Keep being awesome EFG!!

We've been partnered with EFG for almost four years now and it's been one of the best experiences a dealer can ask for. Today, I had a customer with a zillion questions, so I called up the claims department and Chris Reichert was lucky enough to field the call. He took his time and was super professional and thorough about everything! This was a fabulous experience. Thanks, EFG!

Blake and EFG are simply amazing. I deal daily with warranty companies. Blake and EFG took the time to be efficient, courteous, and amazing. They really know how to take care of people. I definitely recommend EFG and Blake to service your aftermarket warranty contracts. 5 Stars Plus !!!

Blake at EFG is always helpful, I always get fast approvals and response on any contracts or claims I have issues with. Always a pleasure to speak with.

I truly believe there are good companies and good people in this world and Chris Pepperling and EFG are just that. My transmission went out at the very end of my warranty (miles), without me knowing it was failing for a while. I was having some back and forth because of the miles and the coverage but Chris stepped into the middle of it and made it right. At first it was not going to be covered but Chris made it happen and now my transmission will be replaced under warranty. In good faith Chris made this happen and I can't express enough how appreciative my family and I are for this. Thank you so much. I will for sure be getting another EFG warranty on my next car purchase down the road.

My company Dee Reliable Auto Repair in Clermont Florida called in a warranty claim to EFG spoke with Joe Blakey who was very helpful, professional and took care of me. Great experience !!!

I have worked with Joe Blakley and Jim Burock for the past couple years. I have nothing but great things to say about these guys and the EFG company. These are a couple of the best extended warranty claims adjusters I have ever worked with. Anytime I call into them I'm helped right away and they are very friendly. They understand that customers want to get their cars back on the road ASAP and will help me in any way to make that happen. Joe and Jim will get most repairs approved same day as I call. When there are large repairs needed it may take an extra day to have an inspection done. But, they will do anything in their power to get approvals as soon as possible so my techs can get working on my customers cars. I have never had an issue with getting repairs covered by EFG companies. I would recommend EFG to anyone thinking about buying an extended warranty contract.

Awesome to deal with! I would recommend this company for any of my clients extended warranties. Best company and representatives working for them and they know what they are talking about when I call in a claim. Joe Blakey was my rep and was a pleasure to deal with. Very professional and has a lot of knowledge for my claim. Hope to use him for any future repairs. Thank you for the best service. KEVIN

Blake with EFG Companies did an outstanding job assisting me with the claim for a client of mine. Timely service and no hiccups! Smooth and prompt service! Thank you!

My warranty was held by another company and fought with me and mechanics about repairs to my vehicle, always wanting to deny or use cheap quality parts. A couple of months ago EFG took over and not only did they cover the repairs they covered stuff that the other company made me pay for. I am very, very impressed by the level of customer care, I am really happy with Blake's customer service!!!!!

I am so glad that I got the EFG warranty for my son's car. I had a recent heater issue with our Jetta. The EFG rep was awesome helping me. He was very professional. Handled every aspect of our issue for me from the start and saved me a lot of money in the process if I did not have the warranty protection. EFG turned out to be a wise investment for me and my son! Thank you! Jay Rittenberg, Nashua, NH

Joe Blakley is the BEST!!!! Always super friendly and they always answer right away unlike some of those other FLY-BY-NIGHT warranty companies. Easy to work with. Never any issues. Joe all of us at BMW Northwest love you!

Where to start? As a service advisor talking to extended warranty companies can be daunting. Well let me tell you how easy Cole Bender makes calling into EFG. This guy has got to be one of the nicest, funniest, down to earth people we could ask for when calling any warranty company. He makes calling in so simple and easy that he has become our go-to guy. Thanks for always being the best Cole B!!!

Tim Barnes at EFG was very nice to work with. Very prompt calling back and answered all of my questions. He handled the claim well. Happy customer. Thank you!

My experience with EFG was amazing! Jason was excellent in his presentation, his knowledge and willingness to take the time to answer questions. After participating in their training course I am confident i can apply it on a daily basis and throughout my career.I suggest looking into any of their services.

All i can say is wow! I was a sceptic about all third party extended car warranties, but this one by far exceeds my expectations. I purchased a used car, picked up the EFG warranty via my credit union and have had absolutely no issues, delays, or any of the other BS associated with may other third party automotive extended warranties that we are all aware of. NO games, great customer service and quick turn around with my claims. Thank you!!