edU Federal Credit Union W 6th St, New Castle
(302) 613-5330
http://www.edufcu.org/
113 W 6th St, New Castle, DE 19720
edU Federal Credit Union Reviews
C
Wish there was an option for 0 stars. Nobody answers calls and when they do respond to emails they don’t answer your questions. My wife was approved for a auto loan but was not told what the rate was. She has reached out of 6 different occasions and finally got a response today by someone who advised “our rates are on our website” which was incredibly helpful given the rates on their website were noted “as of 2016”. I am quite sure rates on changed in 5 years. Look elsewhere for a credit union more in tune with wanting to drive a positive customer experience!
We're very sorry to hear of your wife's negative loan experience with us, and thank you for sharing this feedback. This is never what we want to hear about our loan process, and it is very disappointing. Although it is not an excuse, we were absolutely challenged through the pandemic to keep up with the excellent member service we strive for day to day. Now that we have resumed back to normal processes, I hope you and/or your wife are open to give us another chance should an opportunity present itself.
C
This place is a joke. Their secretaries have been horrible and clueless to what they should be doing for the past 3 years. Their loan people aren't coordinated with each other so I have had to re-submit papers multiple times and remind people of what my rate should be at vs what the next person was going to give me. Their tellers are awesome and that's about the only plus to this place besides you being able to get a decent rate on a new car (if they don't forget what rate you should be at). Thats the only reason why I would open another account with these guys ever again.
We're sorry to hear of your negative experience with us, and thank you for taking the time to bring it to our attention. We always aim for a great experience, and we are disappointed in ourselves that it was not met during your interaction with us. We will use this feedback to make improvements and to ensure it doesn't happen again.
M
The worst bank I’ve ever had to deal with. It’s one thing to have fully automated systems and little operator assistance, but it’s another to have literally nothing at all.
Your feedback is very important to us, and thank you for sharing. We welcome more details regarding your specific concerns, and we will use it to make us better in the future. Please call us at 302.613.5330.
T
Fast and easy. You can access from anywhere. If you are away from home, you can withdraw money at any Federal credit union.
B
Absolutely horrific service. My wife who has taught in DE public schools for 9 years called and got nothing but attitude from the person who picked up the phone. Asked questions...got more attitude. She asked when they opened to inquire about an auto loan, then showed up only to wait in line for over an hour to be told that she was supposed to make an appointment ahead of time to talk about any loans. Yet the person on the phone never mentioned that. Such an embarrassment to those who teach our children and serve the people of Delaware. This pretend "credit union" should be ashamed of themselves.
We're terribly sorry to hear of your negative experience with us, and thank you for taking the time to bring it to our attention. Our goal is to deliver a positive experience, and we regret that we missed the mark. We will use the feedback to make us better and to ensure this doesn't happen again.
W
Seriously cant wait to switch my direct deposit from here to an actual bank or better credit union. This place is terrible you can never conduct business no one answers the phone and they require appointments which they can never accommodate your schedule. Time and transactions move to fast in our modern world to deal with their slow and careless actions .... do not do service with them
Thank you for sharing this feedback, and we're sorry for your negative experience. Although it is not an excuse, we were absolutely challenged through the pandemic to keep up with the excellent member service we strive for day to day. Your feedback is important to us, and we will use it to make us better in the future.
J
Outstanding customer service, friendly staff that goes above and beyond to help your financial needs.
Thank you for your kind feedback.
D
No one is ever at their desk when you call!
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FAQs
1. How Can I Contact edU Federal Credit Union?
You can give them a ring by this phone number (302) 613-5330. Or you can enter their official website and fill out the loan form online.3. How Can I Apply for Loans at edU Federal Credit Union?
You can enter their official website and fill out the loan form online. If you are looking for payday loans, you can turn to iPaydayLoans for more details.5. What Should I Do if I Can Not Afford to Rapay My Loan?
You can communicate with your lender if you feel it hard to repay the loan on time. Different lenders have different policies of overdue payment. It is advisable to read carefully before signing the loan agreement.
2. What Is the Address Of edU Federal Credit Union? How Can I Get There?
edU Federal Credit Union is located at 113 W 6th St, New Castle, DE 19720. You may simply check the map and find the most convenient way to access it.4. Is edU Federal Credit Union an Agency or a Lender?
edU Federal Credit Union is a Credit union. To make things easier, iPaydayLoans serves to get you connected with a large pool of honest lenders over the internet. You can check out our platform to get a fast personal loan with no credit check.6. Does edU Federal Credit Union Offer Bad Credit Loans?
Yes, but if you want to boost your likelihood of securing a loan with bad credit, we can help you out! Just turn to our online service to get an installment loan even with your low credit scores.