Edcor W Big Beaver Rd, Troy

Horrible experience. My company uses Edcor for tuition reimbursement, and after being a student for only 2 semesters I have to unfortunately consider dropping out of school. I have yet to receive a dime for any of my classes even thought I have supplied the proper documentation. Working full time and going to school is already a challenging task, when you add the lack of financial support, and just the sheer BS you deal with Edcor, it's not right or fair.

Absolutely ridiculously difficult to get anything done with Edcor. Not only is it impossibily complicated, but customer service can't help you either. Every single semester they make the process as difficult as possible. Edit 4/6/22- Edcor now owes me over $2k for my final semester and they are claiming anything possible to delay and avoid payment. Entering lawyer territory now. It's been over 5 months going around and around with them just over this one semester reimbursement. God awful. Worse than an insurance company.

Edcor is the worst tuition disbursement company I have ever had to work with for my employer. I went on maternity leave for 5 months and they denied me my tuition disbursement since I didn’t submit my information by 90 days after the class ended. When 90 days arrived I wasn’t able to submit my classes since you aren’t able to until you come back from maternity leave. It’s been a continuous hassle. Each class and semester I continuously have issues with them denying my request while providing poor customer service and a poor explanation. It’s a never ending problem circle with Edcor.

Notice how every positive rating arrived at the same time and has no review attached... Edcor is a cheapest-in-class option. Although they perform an important service that many have benefited from, they are competitive because of - or rather, despite - cutting a lot of corners that people have come to expect from modern service applications: an intuitive and fast user interface (it's slow and confusing), a trouble ticket system (every communication is a completely new conversation), and email communications (you have to call and talk to an actual human... in 2020). It's hard to make a $4000/yr education benefit feel cheap, but Edcor manages to do so.

They're hot garbage. Poor support, barely functioning website, and they don't even know their customers' own policies and deny applications for the wrong reasons to make you resubmit it again. I've submitted several complaints to my firm's contract officer about them. They are a disgrace. Do NOT hire them to serve your company.

Worst company EVER. On my final semester they are repeatedly denying my application for no reason! And when I appeal it with more documentation uploaded, the customer service rep tells me they aren't able to see the uploaded documentation and it doesn't count. Why tf does edcor's site tell me to upload it then? Seriously about to get a lawyer to deal with Edcor. I am out over $2k and it is IMPOSSIBLE to get any customer service! Worst company ever!

1 star isn't doing justice for this extremely bootleg company. If you want to be given the run around and constant excuses, then Edcor is for you. There should be no reason why it's taking over a month to get a simple payment processed. Save yourself the headache and money, DO NOT do business with Edcor!!

Probably the worst tuition reimbursement company I have ever worked with First they are extremely hard to contact by phone. Long wait times and even online chat takes forever to start After you do get to chat or speak with a rep although they are polite the company is very unrealistic in what the want and will not work with you to resolve an issue Takes forever to resolve anything and they are very slow to respond it takes days to hear back from them

Repeatedly taking way longer than needed for processing. Outrageous rejection reasons. I wish my company went with someone else.

I'm trying to use this company for my organization and I can't get them to call me or email me back. I've left 4 voicemails and have sent 4 emails (at least). If I'm trying to provide business to them and they won't respond, what will they be like when I am an actual customer? Moving on.