EasternBank Franklin St, Boston

I have just opened some accounts here and must say best banking experience I have ever had. The staff are very helpful and friendly. Patrick McCrosson was unbelievably helpful and knowledgeable . If you are not 100% satisfied with your bank take a look at Eastern Bank. Big bank services with a local bank feel

Monday June 13 2016 Opening an account with a professional bank, that I will be satisfied with its service was always what I have looked for. I had so many accounts with different banks, unfortunately I wasn’t fully pleased with their service, always something has to come up, either with the maintenance fee, or overdraft charges are too high. Till one day a friend of mine referred me to Mouna Annzari Gyendouli , who works as a manager at Eastern bank located on 265 Franklin st, Boston.MA. When I went the bank just to get some information there, Mouna seemed to be very professional and knew the whole time what she was talking about and answered all my questions. I never thought I would open an account with Eastern Bank as soon as mouna told me all the advantage I would have with Eastern Bank, I opened an account with her right away and knew I could trust someone who seems to know their job and also seems to love it. even though my friend referred me to Mona and said some very highly things of her, I had just wanted to check out the offers than think about it and than I would open an account, but the day I went to see Mouna she convinced me to open account with Eastern Bank, and I could tell that Mouna loved what she does and very committed to her job and seemed like an honest person. I live in Quincy now and its easy for me to go to the eastern bank in quincy but I would rather hold on till I go to downtown franklin street to see mouna because she is the one who provides me with the help I need and answers all my questions comfortably. Now it’s been seven months that I’ve had my account with no problems and I am very satisfied with the service that the bank is providing me with. Meriam Nader

Beautiful facility in the heart of Boston's Financial District. Helpful bankers. Many banking products.

Probably one of the worst banks I've ever had the privilege of being a part of. Online systems are archaic and have no electronic means to code transactions for the purpose of accounting (categorization). Online Business Accounts... if you are locked out, well this bank only provides service between 8-5 Monday - Friday, good luck getting that unlocked. They have no support and are living in the past. Hands down WORST bank I've ever conducted business with. Would never recommend or use again, not for today's modern consumer.

Had fraudulent charges never was able to clear them i lost my money after changing over every account i had

PATRICK AND SUSAN ARE THE BEST! By far the best bank we have had in the past 12 years of business!