DoverPhila Federal Credit Union Fillmore Ave, Dover

If your financially affected by covid-19 don't expect for them to help you in any way. This is definitely not the bank I thought it was especially for being a customer for over 30 years. If you're in the process of looking for a bank don't go to them!!!!

I would definitely not recommend this institution to anyone caring for a sick or dying loved one. The worst compared to all the other local banks we dealt with during what was not a pleasant process. Just thought people should be aware.

My husband has been with this bank since he was 16 hes now 45 and everytime i call they are rude! Made a call about a week ago about an e deposit and when they were going to post it since I had bills coming out. Janet was who I talked to at first she was unbelievably rude and told me they will get to it when they get to it! Wait a a minute you are supposed to be providing me a service and you say that to me. Talk about needing some customer service training!

My mom passed away and had an account with them. They would exempt an email copy of her death cert to repo her car, but when it came to taking her savings out I have to have the original death cert. Not the certified copies that we paid for but the original which is out of state...so not cool

I have NEVER had any problem with this bank. Dover Phila credit union is the BEST bank anyone can bank with. I dont get where people say they add on extra fees! Never once have they done this to me and i have been a customer for about 10 years and i have been treated with the most UPSTANDING, BEST, QUALITY of care!!! I would highly recommend this bank!!!!!!

Takes forever to go through the drive-thru horrible. I don't know why it takes so long to cash a check or withdraw from your account smh

Have done business with this bank for over 15 years! Never overdrawn, never an insufficient funds issue, credit card from them never any issues, auto loans with no issues, the issue I have with this bank is the lack of professionalism from head tellers and branch managers! And the holds placed on bank checks from local banks that are being deposited into the Credit Union accounts! Chase, Huntington, First National Bank of Dennison, no problems and no issues with holds! Unfortunately they refuse to change so there are better banks in the community with less hassle and aggravations!

I've been using this bank for a long time and I've never had any problems with them ever

I see other ratings which cite poor customer service. I have never had that experience at DPFCU - actually, it has been quite the opposite. Throughout the years, personnel have gone above and beyond in assisting me with transactions, loans, opening accounts, etc.

Horrible app. Can't access bill pay. Also even though I have my mortgage, car loan and numerous other accounts there, when trying to get pre-approved to purchase another home, I didn't meet their "criteria". I went with another lender. Had no problems. I use them for my basic banking only.