Dodge Chrysler Jeep RAM of Winter Haven Cypress Gardens Blvd, Winter Haven

We purchased our first Ram last August, Big Horn Eco diesel. Loved the milage 23/34 mpg on average. My wife decided that she wanted more luxury so we were notified when a new Eco diesel was available. It was a 2022 Laramie. James Henderson was our salesman. He did his best to get us a good price. We have always been treated like a valued customer both in the sales department and in the service department. My wallet is a bit smaller right now but my wife is a lot happier now. All is well that ends well. Thanks, James ( sales). Susan (service).

Wonderful experience! I’m so happy I chose this place and CarFax.com is what guided me there. Beautiful and large dealership. Wide selection to choose from. Jerome was so kind and helpful. Not pushy at all which I appreciated it. Bill with finances was great as well! Highly recommend ☺️

I was looking on line for a vehicle and found one at the Dodge Chrysler Jeep Ram of Winter Haven. I filled out a little questionnaire and set up an appointment to go see the car. I got to the dealership and they were expecting me, they greeted me brought the car around to let me test drive. I really liked the car and there was no pressure to buy or sell the car. The car was really nice so i bought it on the spot. My man James helped me fill out the paper work and bought me dinner. Thank you James for making the experience fun and pain free. I will definitely be back for more purchases.

my salesmen Keith Miles did a great job thru out the process of ordering my Jeep . he help me to verify all the options. he then verified the factory accepted the order and would build the Jeep as requested.he then let me know the Jeep had been built and was in final inspection and shipping status.he notified me that Jeep had been delivered to the dealer .i picked the jeep the next day. Jim Lawson financial officer did a great job finding a low interest rate. the new vehicle clean up team up job also did a great job. this has been one of the best new car experiences.

Sales process was great. Much easier than previous purchase at different dealers. Salesman, Steve Knope, was great. He made the whole thing pleasant. He explained what was going on. Clint the Sales manager came over to chat. The trade and purchase pricing was fair. The finance manager called the credit union to get a good rate rather than just using a chart. We highly recommend Dodge Chrysler Jerp of Winter Haven.

This picture is their idea of a bill of sale when they purchase my vehicle from me. They were just interested in buying my truck and pushing me out the door That's how I felt. Did not feel welcome as a customer at all. And the reason I needed a bill of sale was because I was trying to cancel gap insurance and get a refund for the unused amount and the people I purchased the truck from contacted them numerous times to get any type of bill of sale from them and got no response for like 3 weeks so I ended up going in there myself and refusing to leave until I received the bill of sale 😞 and I should have gotten the bill of sale at the time they purchased my vehicle but they only thing they gave me was some scribbled piece of paper without a date or even the company's letterhead on it so that was not acceptable as a bill of sale yeah would not recommend this place if you want to be treated correctly

We dropped the van off 9am on a Monday and some one was suppose to call us to tell us what was wrong with the van !! We called, called,, called!! No one got back to us!! By Wednesday ! We had No call we had r neighbor bring us down to service department!! We were going away we needed a car so we had to rent one. We’re thought the Van would be done by Friday but it wasn’t we had to rent a car which cost us $369.18. Then we weren’t sure we were going to get a car to rent because they are scares but thank god we got a car and went. Clifton Whitaker promise we will be able to pick up Van by Tuesday!! So it was and we were able to take renter car back!! What a ordeal !!

Not recomended. They wants money. Had an incident with Whitaker. 2 recalls in my car, they haven't finish. I'll go better to another dealer ship. I'm not a kid to tolerate, the way they treat people.Need more training on customer service. This guy talking to me like I'm a child. Was so rude. I told him that he can't talk to me like trash and Mrs. Stephanie said I was rude since I came in to the store in the morning. She said that I said Hello, hello and only said good morning while she was at the phone. If you have video. Better ck. To see who's lying. I going to report those guys. Whitaker and Stephanie.

I found a screw in my tire today and eventhough there were no appts available I wanted to wait because I trust their service department. Service advisor Clifton was so helpful and kind. I have bought my last two vehicles here from Phil. Great experience and will be buying my third. Thank you again for taking care of my tire.

Great experience with this dealership. Everyone was very courteous and reasonable. Ask for Jerome Jackson, he is a pleasure to work with and will undoubtedly do his part to get you into the vehicle you want. I would recommend this dealership to my friends and family.

I made an appointment for 12:00 today. I received no less than 10 emails and texts reminding that my appointment was at 12:00 today. I arrived at 11:45 to check in and it was a 15 minute wait as they " 3 out of 5 service advisors were out unexpectedly today". I then sat there for another 60 minutes with no indication as to when my vehicle could be taken in for examination. I asked and was not given a time frame. I then decided that I need to leave and make another attempt at another time when I could either drop the car off or wait all day. I feel that with as many emails and text that I received I could have at least received an email or text advising me that there would be be a longer wait then normal because people are out. I find this to be unacceptable customer service.

From the phone call to making the appointment to picking up my jeep I had a great experience. I would like to give Stephanie a wonderful review, she help me understand all of my benefits with the my package that my husband and I purchase with our jeep. We have been to other dealership ( Bartow Dodge and they just took advantage of us). I really felt like Stepanie had my best interest at heart ❤. Thank you Stephanie 😊

Great experience and a great sales person. He was super patient with me and understood what I needed and he got it done. I had been to several other dealerships that couldn’t get my deal done but dodge of Winterhaven got it done. Thanks to the sales person and the team.

Regardless of making an appointment, you’ll still be sitting here for at least two hours for an oil change and tire rotation. They will not start your appointment on time. I selected my services online and was told that they don’t do what I selected for the price shown and I would need to pay $50 more to get the service I requested instead of honoring what is on their own website. Another time I paid $1200 to fix an engine problem, left, light came back on, went directly back and was told I’d need to pay another $1200 to fix what the problem ACTUALLY was.

They were very quick getting the recalls on my truck. However, the service department had a not so welcoming tone or approach. Other than that, I had a good experience with the time frame.

Had an appointment at 8am on a Saturday and was out in less than an hour!!!! Drove up from Sebring because the dealership at home, made us wait 4 hours and NEVER did my oil change..Great staff and dealership is very nice!! THIS WILL BE MY GOTO FOR MY SERVICE ON ALL OF MY VEHICLES!!! Worth the drive hands down!!

We have bought 2 brand new cars here. That should tell you what we think. You don't return to a place you aren't happy ! Our salesman there knows what we. like and tries very hard to achieve that for us. Personal care!

I called the dealership and scheduled to test drive a vehicle I was interested in, when I arrived I was greeted by a sales man. When I got into the vehicle to drive I was told I could not drive the vehicle cause the Manager said I couldn't. Then I was told they have to run my credit and numbers to see if I even qualified for the vehicle, I have to do all that just to test drive a used vehicle?! I felt discriminated, humiliated and embarrassed. As a veteran I served my country for equal rights, so I walked out the dealership. I'd rather walk than spend my money purchasing a vehicle from this dealership.

Unprofessional customer service people, never say hello when a customer comes or leaves. they do not look into your eyes and are not very nice people. I will no longer use your services for my machines and I will not speak well of you. Back to my old deler, albeit more distant. I advise you to better prepare your staff. Mrs Pena would take her out of that place. To never again.

Great experience! Our salesman, James Henderson was knowledgeable and personable. The entire team was very helpful and we are pleased with our purchase!

The sales manager and sales man Michael is professional and. MJ could been kind explicitly explained the buying a vehicle .I did purchase a vehicle however some personal items came about Yes I would definitely recommend this dealership to friends and family members

This is the second vehicle I purchase from this location and I want to give a special thanks to James and MJ for being so patient and accommodating. Had an even better experience this second time around.

I would have given a 2 Star if the service manager didn't step in and correct the problem. A service writer should not tell a customer that parts are required that do not need replacement. They should tell the customer they are recommending them while doing the bad parts that are required.

Thanks to everyone for your great sales staff. Nick was my sales person. A special thanks to Nick. He helped me,was very professional,and he is just down to earth.

We moved into the neighborhood approximately 3 months ago in March, I was looking for a reliable Dodge dealer to have my charger serviced and I found it here, Mr Bob the service advisor was very helpful and courteous I will definitely return for all my service and repairs..thank you.

Overall Great experience. I haven't purchased a vehicle in quite some time and this was a seamless process. Thrilled with the vehicle!

Drove out here to look at a car. Another site said it was open until 8. Guess because it was the 4th they were closed (I get that I should've called) the annoying part is the security intercom asking you to leave and to tell us we're were trespassing and needed a password. I guess my password is I'll take my business elsewhere. Not sure the harm walking the lot even just to look.

Late Feb 2022, Service Advisor Stephanie Gomez, she was simply OUTSTANDING to come to our aid at Winter Haven Dodge Ram Jeep - us being residents of Canada, we had no idea of who to turn to when our 2020 Ram 3500 Cummins quit on SR60 outside of Lake Wales - After a 911 call, Krista & myself are both so thankful to the Lake Wales Sherriffs Dept for referral of JT's Towing to tow us, follow by referred Winter Haven Ram dealership by Paul of JT's Towing - Stephanie, a very busy gal, juggling many phone calls and customers AND she made the time and room for our breakdown - her dedication and knowledge of getting our repairs done with the Cummins Recall, THANK YOU for the great service, your courteous mannerism, your professionalism - hope our paths will cross again - but not for a breakdown - LOL - All The Best Stephanie to your future Endeavours with the team at Winter Haven Ram and life - Thanks Again from TheGroovyBarrs - O'Canada, EH !

I had my 2018 Jeep worked on and they did an awesome job my sales rep was Susie and she is phenomenal great great experience

If i could give it a zero i would.Never again will I go too service my car there, was told my cars motor was bad and they wanted too charge me 8k too get another motor turns out it was a bad coil still had too pay 750 too get my cat back never again will I go too this place.

My car was in service due to a warning light. It was found I needed a new thermostat. Although my car was in the the repair shop all day, I’m very happy with the work that was done. Not having the repair part in their inventory slowed the down the process.

Awesome service and follow up. We have been using this dealer ship for about 3 years. Miss Susie has always taken great care of us. She is a great asset to your business. We bought a newer car through your garage and the sales man (Matt) was Awesome. He even called us at home to see if everything was ok. Thanks for taking great care of us. Don and Di .

Luis Alvarez was the best car salesman.Thanks for going over and beyond to get me in my Corolla.Thanks for all your great service along with the rest of the team! Highly recommend!!

The customer service here is terrible. They’ve had my dad’s truck for a month now and we have gotten barely any updates, they rarely call to give someone updates on their vehicle. They just want your money! Luckily my dads truck had a warranty on it

While on vacation in FL from PA calipers and brakes needed replaced on my 2019 Jeep. Was able to get service quickly. Although we had to pay to expedite parts we got our Jeep back so we could return home on schedule.

They were able to get me in right away and were very professional and knowledgeable, they spoke to me with respect. Overall I was very happy with them.

I specifically asked Clifton about the phone number that was to be contacted, verified the phone number and lo and behold they called the wrong number I waited two hours after the fact my car was done before I called to find out if it was ready and they said oh it’s been ready sorry we called the wrong number. That’s not true he looked and told me that the text saying the jeep was ready went to the wrong number

Absolute joy to work w/ the team. Matt Reider our salesperson went to bat for us to get what we wanted. Steve,Phil,Gene,and Clint sales mgr team made sure we were approved and Jim the Finance mgr got an outstanding rate and low payment. I am so excited to be a 2020 JEEP Wrangler owner. Thank you for EVERYTHING!!!

Service Dept. Did a great job. Luis Pena was friendly and knowledgeable. He explained the packages they had currently for my vehicle and had me on my way in a timely manner. He also made recommendations, but not pushy about iems that needed replacing (air filters) 2/2022 Service oil change, rotate tires. Vicki friendly and not pushy. Gave recommendations and had me out within an 1hr. Thanks

Only reason a 4 is if the scheduler would have scheduled me at a the time to drop it off that I could’ve talked to the technician it would’ve been a lot smoother. Otherwise everything went well.

I purchased my vehicle 🚗 from Lakeland dodge in sep 2021 but upon my arrival at Lakeland Dodge I was questioned on where I bought the vehicle and it clearly said Lakeland Dodge on the tag I left Lakeland Dodge service department upset no one has contacted me about the problem at Lakeland Dodge they treated me like I was a criminal and I stole the car I’ve only had this vehicle for four months after that I searched online for another Dodge Chrysler Ram and found the Dodge Chrysler Ram of Winter haven I went to the service department there and I was treated with the upmost respect I appreciate Winterhaven Dodge Chrysler Ram because my service advisor she was super awesome and help me with a lot of issues that Lakeland Dodge did not help me with she did not treat me like I was a criminal my advisor name is Stephanie and Stephanie you save my life… It’s because of Stephanie I now have a oil package on for my vehicle and I also have several other items fixed on my vehicle because of Stephanie thank you Stephanie you are awesome and I see you on my next oil change !!!!!!

Always a pleasure working with the team at CDJR Winter Haven. They were able to help us build and order the perfect 2022 Jeep Wrangler.

so this is for my service experience at this dealer ship so i had taken my town and country in for wipers not working properly they fixed wipers and i was charge almost 200 dollars for a 4 dollar fuse and 1 hour of labor which ok but the insult to this is being charged a shop fee for 15 dollars that was a slap in the face fee was told shop manager would call me but never called i tried to reach him but no contact so for this fee it cost them a new car sales i went to bartow and bought a new jeep from other dealer so i hope this fee was worth losing a customer

I have only needed oil changes on my Ram so far but everything has been timely and professional.

Me And my wife first time at Dodge of Winter Haven Had a wonderful experience got a wonderful car at the right price they really helped us out a lot Phil kaiser wonderful person Highly recommended To anybody who needs a new car we are vary satisfied thanks guys

Everyone was nice and I got what I wanted Thank to the salesman David he is the best also the manager Bill. Thank you guys so much!

The service desk was very friendly and professional. I went in for a ln oil change and recall. I was out in less than 2 hours.

This particular dealership has the most friendliest and knowledgeable staff who are always pleasant and professional.

This is the 3rd car we have purchased from Winterhaven Dodge. I have used Nick for each upgrade and my husband LOVES his new truck. The whole experience is easy and Nick does not pressure you to buy, he just gives you the facts. Next time I upgrade, I will be going back to Nick and back to Winterhaven.

First time I’ve had my vehicle serviced at Winter Haven Dodge. Excellent service at a fair price. Susie consultant upfront did an excellent job. She was personal and very professional and extremely helpful. I’ll be back from an egg service at Winter Haven dodge

Saw a Jeep online at this dealership that I was interested in purchasing so I did a bit of homework ahead of time. Went to KBB to get an estimate of what my trade-in might be worth and went to the Jeep website to see what options this model offered. My salesman, Phil, was absolutely fantastic! Definitely a low-key salesman who did not do a hard push to sell me something for the sake of making a sale. By the end of the day I feel as though I got a great deal and drove out of there in a brand new Jeep!

I Made an appointment for what I wanted done on my car and after the whole day of leaving my car at the shop nothing was done to it. Not to mention I had to pay the diagnostic fees without having my car fixed .

Best customer service over the other local ( Jeep) dealerships! Was in and out in the half time as others have stated elsewhere for my service. Definitely making the extra drive to this location :) Vicky’s customer service over the phone is what sold me! (As opposed to the complete rudeness at the other dealerships ) Thanks again! :)

Very professional I came in with the car interest I had and they help me right away. Kelsie and manager and my sale person were amazing!

This place is horrible for service. My front tires are bald. They claim to have rotated the tires July 2021, October 2021 & January 2022. Back tires have plenty of meat left on them.

They are great and always remember my name and I'm not just the next customer. Susie is great and all the staff. Thanks for all the great service

Miss Vicky in service/parts department was absolutely the best !!!!! Mr shay was a life saver i was told I couldn't come in until I l Monday earliest, Mr shay saved thr day and told me to bring in asap TY FOR THE HELP

Easy to work with and very friendly. Took care of everything very efficiently and professionally. Service department is also great here!

They are the best, but i gave them 4 stars because i start with Jerome and he wasn't helpful and rude, then they transfer me to James and he was the best, if you wanna buy a car ask for James

Went on black Friday - was hoping to get info on the 22 ecodiesel gladiator. Test drove a 21 gas gladiator though. Really nice folk. Wasn't even mad we didn't buy. Looking forward to ordering a '22 in the next couple of months, from these guys.

Dodge Chrysler Jeep RAM of winter Haven is the location to take your truck for any maintenance repairs they will take care of your situation with no headaches and you will not overcharged.

These guys are amazing. I have a problem with something in my interior of my 2018 Charger and they and fixing it for me with no problem whatsoever. Will update once all is said and done 💪🏼💯🏆✨ can’t believe I forgot bout this till now 3/14/22 8:09 pm , but they handled everything beautifully and till this day everything is A-1 , love these guys

Absolutely horrible there are way overpriced then they didn't fix the problem and blamed it on something else I talked to the service manager who is supposed to talk to the gentleman who worked on the car and get back to me no phone call no text nothing I would absolutely never tell anybody to go there or go back there again myself

Steve (our salesman) did what he said he would do, answered all questions, and always delivered on commitments. There were no surprises, which resulted in a good experience for me.

I setup a rental car for my first visit and was told when I arrived there were no rentals left to give me. After waiting a couple of hours I was told they needed to get parts from another store. They were nice to provide a ride home and picked up again later. I came back for a separate issue weeks later, that was very minor. After more than an hour, I paid and went to the vehicle to find it wasn’t touched. When I went back in I was told there was a miscommunication and they would get it fixed right away. My vehicle then sat outside for another 25 minutes. Hours lost for a minor problem.

It always amazes me that regardless of what you bring your car in for they always try to tell you you need extra things fixed. I keep very close track of what maintenance is do on my cars. What they tried to sell me today isn’t due until 60,000 miles not 50,000

David and everyone else there did a fantastic job! He called me back right away with all the info I asked for. We came to terms over the phone quickly without any hassle and he had my new Jeep in my driveway waiting for me when I got home from work that day. Everything was super easy with no surprises. I have bought 25 cars in the last 15 years and this was the easiest! Would recommend David and Winter Haven Jeep to anyone.

Hard to get anyone in service department to answer the phone to talk to a service representative regarding your vehicle and still waiting to hear from service writer.

We drove over an hour to see a Durango. The vehicle was exactly as described online (we've had bad experiences with other dealerships in the past) so really appreciated that! Very quick process with buying it and really feel like they went above and beyond for me to deliver it to me when I was in a rush and couldn't finish the whole process and had to leave. I was only there about 30 minutes to test drive and start the buying process and I had a personal reason to leave and they we understanding and accomodating to me. Everybody was nice and made it a smooth process! Would definitely recommend this dealership!

Everyone was really nice and professional, it was a smooth process. Love my car!

The service was extremely good. They identified other problems that I was not aware of and fixed them all in a very timely fashion. The waiting area was clean and designed to support current guidelines for social distancing. My vehicle was protected with plastic convering on parts that might be exposed to other people. All in all, my experience with Vickie and the support staff was excellent and I continue to use them for service!

I had a scheduled appointment with Stephanie at 10 am and after standing around listening to her have a conversation with a male employee and a female customer about some cupcakes. She never acknowledge us and another male employee asked if we had been helped and started my services.

I always have a great experience when I come here to get my car serviced. My only complaint is the wait time. I understand it takes time but my most recent visit took 5 hours, I feel like they should have offered me at the onset, a loaner car to be able to go home and wait. Other than that everything was great!

Thank you Dodge Chrysler Jeep RAM of Winter Haven for the wonderful experience! Super friendly, attentive & professional experience!

Overall a pleasant experience. Needed an oil change and was able to just show up without an appointment. Waited about an hour and a half in total, but the first 25 minutes of that they hadn't even taken my car back yet. Service employees were extremely friendly and the mood of the room was very pleasant. Didn't make me feel pressured into getting services I didn't want. Price was also very reasonable.

I am writing this review to let other consumers beware if you have your vehicle serviced for repairs at this dealership it will take weeks if not months to get it repaired, if you have extended warranty Dodge/Chrysler of Winter Haven The low payment kings, has had my vehicle since October 4th, 8:30am when I had it towed there and to this day October 28th my vehicle has not been touched as a matter of fact they have lost my vehicle twice I’m not sure how if it’s not drivable (smh). This experience is disappointing, frustrating, and flat out unacceptable. I can go on and on, on how this on going process has been and the lack of communication which has been like pulling teeth I can never get a hold of anyone and left numerous messages with no call backs, I could name names of people in service that promised me that they were going to take care of me and I’m still waiting but I’m not going to do that as I do respect their privacy, time and family plus I was raised right. I just wish they would have respected my time and my family since I have had to lose work to go up there and I’ve missed out on personal special events with family and friends like my own birthday party 2 weeks ago because my vehicle is STILL at Dodge/Chrysler of Winter Haven the low payment kings.

Thanks DCJR! Love my new Rebel! James and Jimmy were very helpful, took the time to answer all our questions. Would def go back there for our vehicle needs!

Bought a brand new Ram truck in 2019, they tinted the windows no problem. Went back to buy a Jeep and they didn’t even consider it, lied and told me the windows were already factory tinted which they are not. Other than that good dealership but lack of consistency.

Steve K and Bill the Business Mgr. were excellent!! We walked in to look and maybe take a ride and left 5 hours later with a beautiful brand new car! Traded in our 2014 Jeep For a 2020 Challenger. They took great care of us and I got the payment I needed for my budget! They worked hard for us to leave with this car! We are so happy and will continue to use them for all our auto needs and service!

Please note the response from the owner three years ago. The owner obviously has no intentions of improving their service. Now for my most recent post: I'm not sure why the service department has a voicemail option; no one ever returns your call. It has been a couple of years since I've had my vehicle serviced at DCJR of WH and I had the same problem then. The service is so bad, I won't even consider purchasing another vehicle from them.

This location is very nice. Great staff and in and out in no time for service. Highly recommend

I bought this vehicle from the group of dealers that this dealer belongs to. I bought it used and purchased the Platinum (best) warranty. I took it in for repairs and the ABS is not working, but they said the part will take 3-5 business days to get there. I then found out that the warranty company only pays for rental for actual repair time. Well, most repairs don't take more than a day, but there is often time spent waiting for parts or for the dealer to get to it. Apparently this warranty doesn't cover that, they only cover time it actually takes to do the job. To me this just sounds like a scam by the warranty company... buy a warranty and get a rental for covered repairs! Unless the part is not in stock and there is not a mechanic available to fix it right now!! Then, you're on your own. I like the dealer group overall, so I won't give less than 3 stars, but I think this warranty is a major fail when it comes to rental.

Excellent, efficient,and timely service. Appointment scheduling was effortless and prompt. THANKS SUSIE👍👏.

Wow. I had a great experience here. Working with Steve and Danny was a unexpected but absolute pleasure. I was able to work most of the transaction over email/ ext which I really appreciated as it limited my time at the dealer. I was in & out in under two hours and was really happy driving away in my Jeep gladiator. Highly recommend Steve. He is a great guy and a straight shooter. Danny was very helpful in getting me set up and everything going over email/text. Overall, highly recommended this dealer if you are in the market for a new vehicle.

I’m fairly new to the Jeep Family but both times I have visited this location for an oil change, it has taken hours to complete. I arrived for my 3:15 appointment at 3:00 and handed my keys to a lovely service representative named Susan. I let her know that we would be waiting for the vehicle but would be grabbing lunch at a nearby restaurant. I called to check in on the vehicle at 5pm and was told that the vehicle should be about 20-30 minutes more. I did not get the keys to my vehicle until 6:15. I don’t believe that this a service standard for any Jeep dealership.

Great service, great Toyota tundra with low mileage and freshly topped off fluids. Everyone was professional and very helpful. I can comfortably say that I have no regrets in purchasing my new truck at this place. All future purchases will happen here as well

I drove to this dealership from wesley chapel and choose it over my local dodge dealership because they had the car I wanted WITHOUT the ridiculous mark up. Times are tough but these guys are taking it on the chin and still Offering AMAZING prices. The salesman I worked with, David, was a five star guy. He had great knowledge of the vehicle (often lacking in salesman these days) and a winning attitude. They shaped the seal that I wanted and that fit my budget. If I could leave 10 stars I would.

Great sales staff. Fantastic finance department. Easiest buy I have ever done. Very respectful. Team really works with you. Best ever experience ever buying a vehicle. Will use them again I am sure. Way to go.

Good people that go to bat for you without you having to ask. No back and forth between you and the dealership trying to get the best price for your trade in, they take care of business before you even make the request. Best customer service hands down. I will be buying from this dealership in the future. No questions asked.

A young lady name Vicky took great care of me she gave me a time when my car would be ready and it was on time. she was very diligent and was very kind I really appreciate her customer service she should be training others a person like her can make a big difference t hank you Vicky and the Jeep Dodge dealership.

The vehicle was brought in for a/c service. An email was sent to me at 10:59 a.m. with diagnostic results and recommendations despite the fact that I was sitting in the waiting area. I do not carry a cell phone and could not respond to the email. No one tried to contact me in person. I waited until about 12:30 p.m. to ask a service adviser about the status. I was charge $292.30 for an A/C motor-blower with wheel. The printed explanation states, "Found the rear a/c not blowing, slightly pounded rear h/vac housing and got blower motor to run." Nowhere does the writeup state that that blower-motor with wheel was actually replaced. When I arrived home I found an email was sent at 1:16 p.m. reminding me that I had a service appt. for 8:30 a.m. If this were my first experience with this service dept., I would not go back.

Started on their website with Dallas giving great customer service. Was able to pull the vehicle i was interested in. David Ruiz was extremely helpful made the car buying experience pleasant. MJ also added in getting us out the door quickly. We will definitely be back when we are in the market for our next car

Service was completed timely and well which is great. However after being sent away home being told everything is good. Check the paperwork to fine multiple immediate actions to be completed. But nothing was discussed or advised at desk? Tried to call back. No one answered, left a message to call me but no one has. Guess I'll keep calling until we find out why we where allowed to leave with these required action items and no one discussing it.

Great service, Nicholas was responsive and professional, they guided me thru the process over the phone. Very professional and no pressure service. I was able to complete the finance process via phone as well and they even delivered the car to us. Wish every car buying experience could be like this.

Very happy with my experience. Clifton was professional and knowledgeable. I was expecting a higher cost considering the amount of work that was done with my 2012 Laredo. I will return here if I am ever in the area again and need services done. Thank you!

I was there to service a specific customer, however, the staff, along with the GM were very helpful and genuine kind. The service area and waiting lobby was very clean and busy. The staff appear to be customer focused and its apparent because the customer I met with was a repeat customer for what sounded like a lifetime.

I’ve been to this dealership for service. Yesterday being the last time. They do a great job at finding ways to either not fix or find away to make it so they can bill you. Even while under factory warranty. I sold my grand caravan after they changed the battery u set warrant for the 3rd time and it lost communication with the factory DVDs and they refused to repair. I will not own any more Chrysler /Dodge products sold because of there service and in particular the manager Shays terrible customer service Jim

I’m absolutely blown away by the service that David Ruiz provided. I walked in already stressed out from coming from a different dealership, David listen to me, as I told him exactly what I’m looking for. I was maybe with him for 10 minutes because I had to go to another appointment, but within 30 minutes after leaving we came to a deal over the phone. David made me a priority and made things happen and I would recommend him to anyone.

Nobody gets 5 stars from me. David and the rest of the staff were all very professional. The experience didn't suck an entire day out of my life, and I actually got the vehicle I wanted. No one tried to push me in some other car.

To begin, I will never return to this dealership to purchase a vehicle.... my reason for this is the disrespect i encountered with the sales man Matt Reider. From comments made when I was believed to be not in earshot to telling me to my face I was wrong over something so simple. Overall he was disrespectful and when I returned to finish my paperwork he got in his car and left the dealership stating he didn't want to deal with me. Very disappointing to be purchasing a 40k vehicle and to be treated this way. The only reason I purchased my truck was because I liked it, if there were other options available at a different dealership I would have went there.

I bought a ‘20 Classic 1500 14 months ago. At the time of purchase, the salesman looked me in the eye and swore that the truck was an exact replica of the ‘18 1500, that 09-18 parts would fit…..same truck. Well, he lied. I finally got an honest man at that dealership to tell the truth. Different wiring harness, so any of those extras you yourself can add after purchase aren’t possible. Unless you’re buying a work only truck, don’t buy a classic and for sure don’t buy from Winterhaven. That’s yet another lie I’ve caught them up in. Seriously, do not buy from these people.

Customer service was a 10 Clifton was my Service Advisor. He was extremely knowledgeable and helpful. I highly recommend working with him if you need service work.

I purchased a used Ram Truck good price the only thing is I wanted them to fix the dent at their cost....that didn't happen. They gave my $1,000 off of the price. Go see Steve. Seems like an honest guy.

Terrible experience with the service department,$100k vehicle was towed in due electronic power steering failure,they refused to supply rental car.The car magically started working the next day at the dealership. I go to pick it up and while I’m waiting a gentleman walks in and returns they keys to rental they gave him why he waited for a $26 oil change?

The experience was great! Thanks to Matt the sales rep. He was very patient and on point in every single answer. The whole experience was great and quick. Im Highly recommended!

Horrible service! Inquired about a vehicle this morning, made an appointment to see John or Clint. Drive TWO HOURS (showed up 15mins before my appt) to only find out they already sold the vehicle and not one of them took the time to call and let me know this vehicle was sold or even let me know someone else was inquiring on this vehicle!

Phil and Bill are great to work with. Got the truck I was wanting. Salesman,James H. was ok, but he delivered a truck that wasn't properly cleaned, didn't go over any features in the cab and starred to get upset/argumentive with me. He also didn't answer some of my texts/phone messages. Phil told me he'd see that my truck would get cleaned correctly when I could bring it back to them. UPDATE!!: Phil,Shay,Suzzie and Clint are taking great care of me. My truck was recleaned correctly when I was able to get it back to them. The service department had to correct a couple of warranty things while they had it back. A lot better experience. My son has also bought a new cab and chassis from Phil.

Made a oil change appointment Tuesday for Today. When I called to make appointment I specifically asked if they had my oil filter in stock and was told yes. I said are you sure because every else is out and the service rep said I’m sure. I dropped the jeep off at 8:10 am and my neighbor drove to pick me up. Around 9:00 am, after I am already back home, they called that they are out of the oil filter, The same oil filter I confirmed they had before I made the appointment, and I needed to pick up my vehicle. I have asked for a service manager to call me back about the issue and I am still waiting for a call at 4:00 pm as I type the review. I have bought 2 Jeeps from this dealership in the last year and I am really disappointed in the service and way I was treated today. Took off work and wasted mine and my neighbors gas and time to come there.

Awesome as always, My Salesperson Keith Miles came thru for again, so excited with my new Gladiator, I would recommend him to anyone that's looking for a Vehicle.

Just ordered a new Ram truck from these nice people. They were so easy to work with. I can't wait for my new Ram to arrive so I can start driving it

Needed a major repair. Told the service dept. exactly what I wanted. They did exactly the repair I requested in a timely fashion. No complaints.

Thank for always taking great care of us, may it be purchasing a new vehicle or the service department. We have purchased several vehicles with the best care given. We hope to have many more years with the friendly service.

Everyone I spoke to was very welcoming, extremely friendly, they were not pushy, they literally understood my budget and helped me find the right car. I’m very happy with the car I left with and the price. Will definitely be back in the future.

Made an appt for a recall, oil change and tire rotation, got there for them to tell me the recall couldn't be done because it had to be left over night. After 3 1/2 hours waiting was told they could rotate the tires on a dually so they only did the oil change. Waste of my day and still trying to figure out what the extra $33.60 charge is for repair order

My 2018 Jeep Wrangler was experiencing issues with the battery. They setup an appointment on the same day and ran diagnostics and determined that the battery was failing. They replaced the battery under the basic warranty at no cost. The staff was courteous and attentive to my needs. A job well done.

THE PERSONAL ARE FRIENDLY AND ATTENTIVE. I HAD AN 11:30 APPOINTMENT, WAS ON TIME. WAS TOLD THEY COULDN'T WORK ON MY CAR FOR 1 1/2 HOURS. MY CAR REQUIRED 10 MINUTES OF SERVICE. I LEFT AND FOUND SERVICE ELSEWHERE!

This was the best buying experience we’ve ever had. The sale was so smooth and the fastest end of sale we’ve ever had. The staff was very professional and went above and beyond. The manager, the salesman Luis, the finance manager Bill everyone was so incredibly nice and made us feel like we were the only people there. Even though the dealership was full of people buying. I know why…because they’re awesome! This will be the place I’ll buy my next new vehicle from. We drove 1-1/2 hours to the dealership and I’d do it again. I highly recommend this group of phenomenal top notch sales group!

Luis in sales and Bill in the business office made the car buying process seamless for myself and my family. We love our new car. Thank you again!!

This dealership was great to deal with. No hidden or extra fees tacked on at the end of the process and very professional. A pleasure to do business with!

Made an appointment. Stood there for several minutes until someone finally asked if I needed assistance. Then they couldn't find my appointment even though I showed them the email confirmation. Then they said who my appointment was set with... However he was 1 that went to lunch as I just stood there waiting to be helped, I didn't know there was someone specific that should check you in.

I've bought several cars from Matt and plan on buying a few more. If you are in need of a vehicle, they are a good group of people to work with.

Love Dodge of Winter Haven!! Everyone is always friendly and very professional. Just purchased our fourth car from them and we will be back for the next!!

The purchase process with Winter Haven was truly incredible! It was a stress-free and relaxed experience! Highly recommend!

Had a great experience at this dealership I bought a Renegade which I love my sales guy was great but the Finance Guy was horrible he ran my credit 6 times now I have A1 credit and he ruined it with the 6 hard inquiries now I cannot get a loan or even apply for credit BEWARE !!!!!!!!!

Service is always good. Bought my last two vehicles from them great people.

Fast and friendly.. we are from our of town visiting relatives we thought it would be at least a week to fix care..brought it to them on Thursday evening..fixed by early afternoon Saturday...what a relief..thanks so much

Great customer service, we bought our journey here after a bad experience at dodge Posner park. This dealer is not as close to me and that's why I come to this one maybe once a year to get my oil change the one thing keeping them from 5 starts is how outdated the kids room is. It has barely any toys, the TV doesn't work, it was dirty sorry but for me is a big deal since I usually have to spend about an hour here with a toddler.

My salesman James Henderson was a true professional!! He was direct with me instead of playing games and got my deal done fast. The finance department got me an excellent financing rate and got my payment lower than I expected. I highly recommend this dealership. Thank you for making my buying experience a great one!!

I've been getting both of my Dodge's serviced her for almost a year. Mainly because of their one service advisor Jason Leontitsis. This guy has gone ABOVE and BEYOND to help me. He always takes the time to call me to remind me or service work that is needed. He calls to check up just to make sure everything is going well. And he also keeps a close eye out when both of my "babies" are in the shop. I have been with him since 2016 and when I found out he was leaving the dealership by my house, I made sure to find out where he was going so we could follow him. He ended up getting placed at this location (over an hour away) but we didn't care. My first time there I was greeted by him and his Manager (forgot name sorry) they assured me EVERYTHING would be taken care of and already had a rental car waiting for me. Not only does Jason provide EXCELENT service for my car, He goes out of his way to make sure we our HAPPY! I will continue to service my cars here and be a DODGE MEMBER for LIFE!

Had problems with my air suspension compressor. Did a great job fixing it thanks.

UPDATE: it wouldn’t let me leave another review so I decided to edit my previous one lol Bob Watson was the one who took care of my Jeep Wrangler 4XE on 2/28, 3/1 & 3/2, It had some problems when I put it in 4L and the whole Jeep locked up. Bob kept me updated on EVERYTHING they were doing to correct the issue and I could see everything that was being done from my UCONNECT!! he even asked if the Service Manager can take it home to make sure everything is running smoothly. I said yes and the next day my Jeep was ready for pick up!!! I LOVE this location it just feels like one BIG FAMILY!!! Thank you Bob I appreciate all your help and taking care of my Jeep!! I would have probably cried if it wasn’t fixable LOL. Thank you Mr. Nicholas and Mr Jim SO MUCH FOR MY ALL WHITE JEEP WRANGLER SAHARA UNLIMITED 4XE!!! I purchased on 5/17 (I would post the pics but I don’t know how!! When I figure it out I will) 😍😍😍😍😍😍😍😍😍😍. These two gentlemen made sure I would leave a happy camper!! And just in time for my birthday 5/20 🥳🥳🥳🥳🥳🥳🥳🥳🥳 Out of all the Chrysler Dealerships in Polk County this one I liked best!! Everyone was welcoming and made sure I was being taken care of. I recommend Dodge Jeep Chrysler of Winter Haven 110%!!!

I had to have my van towed in after hours on a Saturday. By Monday afternoon it was repaired and at home.

I have nothing but great things to say about this dealership and the staff that works there. Our sales representative was Keith and the manager that assisted was was AJ. The whole time my family was there, they made us feel very welcome. Keep us informed with each part and what was going on the whole time. They even gave snacks and little souvenirs to my kids. Would definitely come back again in the future.

Great service, friendly staff, knowledgeable, and will have my vehicle serviced at there shop again. Thank you.

Took my jeep to this dealer to fix a recall part on the car because it had died. My car has been there for 4 months still not fixed. The customer service i have received was terrible. Rude, not helpful, no answers, etc. Never again will i ever go there nor will i ever buy a car from them. Horrible HORRIBLE service.

Steve was the best car salesman. The sales experience was amazing! Everything took less than 4 hours. I will 100% recommended.

Have been using them since I got my Wrangler 2 years ago. I would like to see them offer free and better snacks while waiting for service, it get a little boring in there waiting over an hour. Went in today for regular oil change and Vicky was very nice and friendly. She was quick and very understanding of the need to be out by a certain time. Greatly appreciate it and the quickness of her service. Thank you Vicky!

Easiest purchase ever, had a great sales experience. Very professional and knowledgeable staff.

We walked in looking for a specific car that showed up online. As it turned out it was still in transit and not the color we thought that it was. But our product rep, Matt, went out of his way to find one that we were after. We felt very comfortable with Matt and worked out a deal and bought a car. The sales manager was accommodating, and the finance guy, Jim, was quick and wasn't pushy. Without a doubt, one of the top buying experiences in my 45 (+) years of buying automobiles via dealerships. The model of a great car buying experience.

My salesman was Nick Cunningham. Best salesman I ever dealt with. Felt like dealing with a friend, didn’t feel like a normal car buying experience full of negotiations and hassle. First time ever meeting him and felt like I knew him for years. Also Phil Morton was fantastic to deal with and made the deal happen flawlessly. Very pleased with the Ram 5500 Cummins. Pulls my equipment great. Will definitely be referring friends and family their way!

Purchased a new vehicle here virtually and had a great experience. Sheri is professional, accommodating and responsive and made the whole experience easy on me. From sales to finance to delivery I could not be more pleased!

I am from Northern Canada, my truck was in a Hotel Parking lot for a year and a half when the Borders Closed due to Covid. I called a dealership closer to where my truck was parked but they would not have anything to do with towing it and getting it fully serviced. I called Dodge Chrysler Jeep Ram of Winter Haven and they were excellent, had my Ram 3500 towed and Serviced while corresponding with me on everything they they were doing. I really appreciate all they did to look after all my needs ! The Service Manager and all the Staff I dealt with were awesome ! Frank

Great service! Very timely on repairs with great communication. Bob took his time to explain everything thoroughly with patience and kindness.

No real pressure to sell matt was excellent to deal with. We found a price we both could live with and reviewed the finance packages. Figured out what was the best for our circumstances and bought our2021 jeep cherokee trailhawk at a good price. Everyone at dealership was awesome and we felt at home buying from someone in the neighborhood. Matt even helped to get car to aftermarket mobility dealer for hand controls as I ama paraplegic in a wheel chair. Thanks to all 5-13-22update jeep had a problem Bob in service stepped up to plate resolved the problem and then when I had and emergency delivered the jeep to the hospital facility for me .thanks for caring

Employee just ignore you and walk away. I understand they are busy but acknowledge with a ( someone will be with you in a moment)

Waiting over 2 hours to get info if the Ram 3500's instock have the High output engine and it is equipped with the 5th wheel set up , texted with 1 girl back n forth. She said she would get the info , well 2 hrs later no info , texted back on the site was transferred to someone else on text like talking to the wall . You people lost my buisness .

1 st time going to Wintet Haven Chrysler, New resident. The staff were always courteous and friendly. They had to deal with my extended warranty company which was not fun. They were all pleasant when I had to interact with them. My experience with them as a dealership was a good one. Thank you for taking care of my car.

Keith Miles and the Dealership always goes the extra mile to get the deal done. This is the 5th vehicle we have purchased from them and as always the service was stellar!

Took care of me as expected,Bob was a really nice service advisor...In fact when I've been in before everyone has been really nice and helpful...Thanks

The group in the Service Department were very helpful and very courteous and made my experience easy and stress-free.

I was overwhlemed by the love and support I was shown by both Susie P.(In service) and Luis A. (in sales). They both went ABOVE and BEYOND to help me get into a new vehicle and to find out was was wrong with my other vehicle. I would highly recommend this site and these two individuals to ANYONE who is in need! I am definitely coming back to purchase again in the near future from Luis A.

I've been a loyal customer since 2008 will NOT do business anywhere else!

We made an appointment last week for general service to be done at 8:30 am the following Monday. I arrived about 8:15 and was greeted at the service desk by the most pleasant and professional service writer I've ever encountered. We've always had great service here but what a great experience this was. Everything was completed exactly as it was written on the order and in a very short period of time. Then the same service writer popped in to the lounge and said I was all done. I met her at her desk where she went over everything and I was on my way. We purchased our jeep here and with this kind of service why would we go anywhere else? Thank you to all team members! Great job! Gary Henderson

Was surprised with this beauty, Best Christmas Gift. Love it !! Always wanted one and now after 11 years I own one. Thank you Kieth for helping my husband Robert Lopez find my car.

Steve was an awesome salesman. He wasn’t pushy at all and was very polite.

Experience was great can’t say enough about the sale rep he was very helpful went above and beyond

My wife and I inquired about an used truck, but it had been sold. Matt Reider showed us a few cars that we were interested in, and drove me to Lake Wales to pick it up. After some time discussing financial issues he was able to get us approved and we purchased a 2017 Chrysler 300. We had purchased a Sebring in 2007 and received excellent service from Dodge of Winter Haven. This time we received the same if not better service, and Matt was determined to satisfy our needs and he exceeded our expectations. Matt is a wonderful person who treated us with respect, and handled our transaction like a professional. He introduced us to Jim Lawson, for finalizing and signing of the documents. Once again we were treated with the same respect and professionalism from Jim, a good fella to deal with an a Veteran as well. Thank You for your service. So far we are enjoying our car very much and we definitely appreciate everything you did for us. If your Service Department, is as professional as Jim and Matt, I look forward to doing business with you as well. It was a pleasure doing business with you guys. Take Care....

Over all service was good . I took my Dodge Caravan in to fix driver side window motor. When I got my car back the airbag light has been on . I called them back about it and they totally dismissed my claim that the airbag sensor in the door could have been affected since they were in the door panel fixing my window. They then said I would have to pay more for them to diagnose the problem. Otherwise would've been five at least 4 stars.

This was a really pleasant car buying experience. We were asked by a salesman walking by if we needed help. We were just looking at the models at first. Then as we were ready to get more serious, we found another salesman and he was more than willing to help. James Henderson was professional and courteous throughout the process. James was thorough and guided us throughout the entire process.

Nicholas, did great job on our new. Car , great salesman, no pressure, in and out les 45 minutos,

I was not satisfied with the service. I was quoted $40-$45 for an oil change and I ended up paying $80. I was looking to get multiple oil service package that was quoted to me for $40 with tire rotation. I did not need a tire rotation this time so I was encouraged not to get the multiple package. When I was paying I was very surprised to be paying double what I was quoted. I expected to pay $40-$55. When looking into the charges they even added a customer pay shop charges for repair order? Not happy at all. I came to your shop for 5 years to get an oil change on my Durango and Never paid this much for a synthetic oil change. Not happy this time and I hope during this difficult times you can resolve these issues and have more clarity on your service department.

Luis was fantastic! When my car wouldn't start after work he was patient on the phone walking me through my best options to get the car to the dealership and how to leave it (they'd be closed by the time we got there) for them to check out the next day. We arrived 15 minutes after closing and he was still there wrapping up. He opened back up to intake the car and make sure we were set even though it was a Friday night and I'm sure he'd rather not be there! The next day they worked my car in first thing in the morning, replaced both batteries and completed three pending recalls and a complete inspection. My car was ready to go, good as new, before lunchtime. The staff was responsive, friendly, helpful, patient and professional every step of the way. They went above and beyond to take care of us in what, for me, was a stressful moment even if it was routine for them, and I appreciate that! We will definitely be back for our service needs.

Customer service is extremely poor. That is if they even answer the phone without sending you to their voicemail first. Been waiting 2 weeks now just to hear back when they can “schedule” my warranty work on a truck bed that was not installed correctly when I bought the truck. But it’s no surprise, when I was in the process of buying the truck in their showroom a disgruntled customer was very vocal about his experience as well. I should have took the hint and bought my vehicle somewhere else

Did an online application for financing and got an email stating to call them to continue the review process. Talked to one person who then redirected me to another who then redirected me to another and no answer, which is no big deal because people get busy, but i left a message, and never got a call back. Missed out a potential sale...

There was a $30 charge for having an estimate written even tho I got the work done. The service writer was kind of rude. I’m traveling through from California and needed a headlight, to the tune of $547. He was very matter of fact and had no ability to commiserate with me on the outrageous price. I had no choice but to have it done and he knew it. If I lived here I wouldn’t go back, although the woman service writer was kind and helpful.