DocProbe Ocean Ave, Lakewood

As a lender, one of the "necessary evils" of the process is collecting trailing docs 30+ days after we close and sell our loans. In the past, dedicating the time and resources to this task was a challenge, and missing deadlines can result in costly penalties from our counterparties. With DocProbe, that burden is lifted and we no longer have to think about it. The team at DocProbe is top notch, responsive courteous - an absolute pleasure. Likewise, their technology is simple, secure and effective, giving us a central repository for these documents. DocProbe was a game changer for us in this arena!

ZERO STARS IF I COULD! This company emails me every two weeks asking for trailing documents for one of our investors. The problem is, it is the same list over and over. I have sent in the same documents more than 6 times now. Every time it is a different person emailing me and they can't see the other emails I sent in, even when I sent to their trailing docs email address, not to the specific person emailing. They also cannot stop the system from saying we need to send them or make notes of any kind. Forget asking for a manager. We did and then she said she would look into it and then left the company. She left a forwarding email of another manager who also had left. Today is the last straw as I just received another email from them asking for the same documents again. I IMPLORE YOU, DO NOT HIRE THIS COMPANY TO DO ANYTHING. They seem like a revolving door of incompetent people with a horrible system and process.

If I could leave ZERO stars, I would. I work for a closing attorney and handle most of our final title document procedures. I receive multiple request for documents that have been sent MULTIPLE times to DocProbe. I have lenders who are upset due to not receiving their final documents which is DocProbe's responsibility. I advise them weekly to save these documents correctly and cancel further request. If you use DocProbe as a third party service, I would HIGHLY consider to stop utilizing their "services".

My company has been doing business with DocProbe for almost 2 years. We could not be happier. They have taken the burden of trailing docs off of us, so we can focus on production. It has been a whole new world not having to worry about trailing docs. I would highly recommend them!

DocProbe provides a high level of expertise and a personalized experience for our company's final document collection, correction and delivery.

I would have to agree with another reviewer. This company is irritating, to say the least. Whoever uses their services is simply wasting money.