Denver Fire Department Federal Credit Union Lakeside Ln, Denver

Kynesha, thank you for reaching out to us and describing your frustration/disappointment. We love you and all of our members and never like to hear that we aren’t meeting your expectations or needs. We have received several member complaints regarding calls in the last month and I assure you we are spending time and resources working to overcome the issues. We made an update to the phone system last week and your communication led us to further research and we have found an additional problem with our system. We will work to fix the latest problem. In addition, we have a new team member that started last week who will be an additional team member answering incoming calls. We hope this will help us be more reactive to incoming requests. While I can’t promise that you’ll never have to be on hold for a bit, or will never have to leave a message during extremely high call periods, I can promise that we are putting time and resources towards improving answering our incoming calls. As you and all of our members know, you can reach out to me directly at any time with any concerns or compliments. Michael Kerr President/CEO

Dear Member, Complaints as such posted anonymously make it difficult for us to follow-up in an attempt to cure your displeasure with our organization. We believe we know who you are and are sad that you have posted such derogatory statements without ever contacting management regarding your concerns or our CEO who openly offers his cell phone and makes himself available to discuss concerns with our member-owners. If we are correct in our assumption regarding your identity, it is important to note the majority of the concerns, lack of trust, or perceived lack of knowledge or understanding (of management and staff) concerning the products we provide stem from your requests to circumvent specific IRS Rules and Regulations regarding Individual Retirement Accounts. DFDFCU will not circumvent Rules and Regulations that govern our industry and the products we offer. Regarding the outsourcing of our IRA program, yes, we do work directly with an industry leader to provide IRA products and services to our membership. We work with this partner to ensure our membership has experts available when needed, for example, in your case. It never feels good to know a member has closed their account and we wish you would have provided us an opportunity to work with you to resolve this issue prior to anonymously stating you’ll no longer work with us.

Mr. “James” – DFDFCU has reviewed the situation that we believe led to your recent review. The organization believes the options provided to you regarding your request were fair and reasonable, and represent the business practices our membership entrusts us to employ. As a private financial cooperative, all decisions are made in the best interests of all member owners, so that everyone can benefit from lower rates and fees that are limited to reasonable business needs. While we never want to lose a member’s business, our practices have helped us serve the Firefighter community successfully for the past 83 years and will continue to provide trusted, safe, and secure service to our members.

Hello CJ, Thank you for your membership and positive review! We’re so glad to hear that you had a great experience with us. We look forward to helping you in the near future. Happy Holidays!

Cliff Smith, thanks for reaching out and leave review. We do apologize that Google mislead you. We have unfortunately never been a Shared Branch location nor will be in the future. Glad that to hear that you had a friendly encounter with our team members and liked our classic fire truck in our lobby. Hope that you have a wonderful weekend.

Megan – thank you for your 5-star review! We appreciate your membership and are glad that you enjoyed the Lakeview Room.