Dellen Chevy Buick GMC W Main St, Greenfield

Dellen was fantastic to work with. They accommodated me and my family as we traveled from out of state to purchase my dream car. They were friendly, the facility was extremely clean and they conducted business professionally. We worked with Stuart and only have positive things to say about him. Even though we’re 4+ hours away from Dellen we’re proud to be a part of the Dellen family and will be future customers.

Rachel in service, Stuart in sales, and Gabe the manager all helped me resolve a mechanical problem I had on a vehicle I had purchased from them a few months ago. All very understanding and respectful. All took the extra time to make sure I was a satisfied customer! Not something they had to do. Thanks a lot!!

Need a oil change😡😡 : was told $28.00 on the phone only wanted a oil change I SUPPLIED THE OIL AND OIL FILTER Set the appointment up drop it off and got a call when it was done. It end up being $35.75 when I paid ,I told them I was told $28.00 over phone, they ask who I talk to ( was not sure) they said well we had to get rid of the oil , my thought is they was going to have to get rid of the oil when I was told $28.00 ! No happy at all and will be the last time there .

Working with Matt was great! He was quick to respond to my emails and there was no pressure at the dealership! This is our second purchase working with Matt at Dellen

Very accommodating and easy to deal with. No pressure to buy. Employees were friendly and easy to talk to. Would deal with them again.

Terrible customer service. Tried purchasing a brand new vehicle and was treated very poorly. Did not haggle on msrp as it was brand new. Took the trade in offer we were given and agreed on a price. We then mentioned we qualify for GM Employee pricing. The salesman, Stuart, then said he would have to check and see with his sales manager if that would work. Knowing he messed up by not asking about that discount in the first place, we were told by Stuart the discount was not offered by GM on that specific vehicle. We had already been told it would work by another dealership on the same vehicle. The general manager, Gabe, then came in to tell us he gets to pick and choose who gets GM discounts on new vehicles and we were basically out of luck. Gabe was very unprofessional and rude during the time he spoke to us. Instead of owning up to Stuart’s mistake of not asking about the discount up front and then even attempting to try to make it right with us, we were told we could not purchase that vehicle with employee proffered plus pricing and they weren’t going to help us any further. Highly recommend to NEVER shop at this dealership! They are out to take your money and move on to the next customer, not offer a good buying experience or good customer service! Purchased the same exact vehicle at another dealership with the GM discount applied with no questions asked! Time to choose new management at Dellen Chevrolet! What a waste of time!

I recently traded in my 2015 Silverado 2500HD for a 2018 Tahoe. I have purchased/traded several vehicles over the years at Dellen and have never had a bad experiene. Lin Parsons is my "go to" sales person. He doesn't try to upsell me and and always gets me a fair price for my tradeins.

I can't say enough about the service I received at Dellen. I gave them a a call because my Suburban was experiencing transmission issues and I wanted the breaks checked and the second row monitor inspected. As it turned out, the breaks were fine but the monitor needed to be fixed and the transmission needed work. Since it was going to be in the shop a few days, Dellen provided a loaner (without me asking) which was delivered to my house by Mo who couldn't have nicer. Matt in the service department gave my wife and I frequent updates on the status of the Suburban throughout the entire process. Matt proactively reached out to the warranty company and worked with them to get both the monitor and the transmission covered. This small detail stands out as superior service because a different Chevy dealership / service department in Indy looked at the monitor over a year ago and did not reach out to the warranty company. Our Suburban is now back at home and running smooth. I strongly recommend Dellen and really appreciate all of their help!

So sorry to have to say this, as the employees are so very nice to work with. However, I was not really comfortable with the pricing. Feels like (even with a coupon) the brake job was a little high and I definitely believe the cab air filter was over priced.

My car over heated and I took it to Car X since it was close to home(Castleton). Car X told me the car had blown the head gasket. Said they don’t repair gaskets and with 170,000 miles on the car it’s not worth it. Spoke with Dillon service department where we had purchased the car years ago and usually have work done there but it’s a far drive. We had the car towed to Dillon and guess what? It wasn’t the head gasket. It was the water pump!!! They saved me a ton of money and I didn’t have to get another car. Especially now with car inventory so low. Can’t thank Danny enough for being such a knowledgeable and honest mechanic.

My husband and I needed a new car. We had never financed before, so we weren't really sure what we were doing. Caleb Wooley was very patient as we test drove car after car after car until we found the exact one we wanted. There was zero pushing from him or anyone else. The financing portion was very easy as well. We will certainly be returning the next time we need a new car.

After searching for a new truck on-line, I contacted Dellen to obtain a quote and an estimate of my trade-in value. Caleb in sales responded promptly, and later that day I had all of the information I requested by both phone and email. This was important, since I live 50 miles from the dealership and have to invest two hours round trip to visit the dealership. Arriving 20 minutes before closing time later that day, I found the truck prepped and parked right next to the office, awaiting my test drive. Within 15 minutes, I had the final offer in hand - including my trade-in's final value. I was immediately thanked by both Caleb and Larry when we agreed to terms. We completed the purchase the next day, with Caleb coming in on his day off just for this purpose. I was very impressed that Caleb and Linda in sales, and Matt in finance all made my wife and I the focus of their attention, even though they were staying late at work to ensure everything was just right. I also received a follow up call that same week from Caleb to confirm I was fully pleased with my purchase. This friendly and professional service, combined with competitive pricing, makes Dellen stand out compared to their peers.

Very positive, friendly, and effecient. I got my new car in two hours and am very satisfied with every aspect of the experience!

Great service and friendly staff. Linda is awesome to work with!

I just had my 30,000 mile maintenance done at Dellen. It cost me around $358 for this. One of the services I paid for was tire balancing and rotation. A customer service rep called me after the maintenance was done to inform me my tires were all at a 2 or less on tread wear (that's not good) and I needed new tires immediately. Remember, I have roughly 30,000 miles on a 2020 Buick Encore that I bought brand new. Yet my tires are worn out at 30,000 miles? Plus they balanced and rotated tires that are worn out and charged me for it? I have had all of my maintenance done at Dellen and bought the vehicle from Dellen. Maybe don't balance and rotate tires that are worn out and charge me for doing so? Maybe see if I want to buy new tires from you first, and if not, give me the option of having wore out tires balanced and rotated? Common sense goes a long way. Just a thought.

Lin Parsons was great to work with. I traded in a vehicle that I thought was too upside down to get the deal done but Lin was able to get the numbers to work. He and his team were great!

Very unsatisfied I was lied to.I was way over charged dellan service department told me they had 30 plus hours on working on my vehicle.I went out several times talk to machanic.He told me the haven't started on it yet.I called to check the status they were going to start Tuesday.I said okay I went out to the shop Tuesday at 4pm machanic said he would be working on Truck Wednesday as it was to late in the day to start working on it.I said okay then went out Thursday at 12:30 I was told truck was finished.They had 14 hours in working on my vehicle.I was still charged over 35 hours @$150 an hour.I was done wrong lied to and cheated out of slot of money.I was also told when I picked up my truck there was a crack in my dash and as I told them there never was a crack in my dash.I guess the get away with not being honest.I was stuck with a quick fix with apoxy that didn't fix the dash .I never had a cracked dash so the fixed a recall on my air bag.I will never take any of my vehicles back.I will no longer buy anymore new vehicles from them again.sad because I have done a lot of business with them.I will chalk this up as a loss but in the long run me and all my family will no longer do business with Dellan Automotive in Greenfield Indiana.Thanks and God Bless You. I hope you feel good for doing a loyal customer this way.

Nick, Larry and the entire Dellen team went above and beyond to find a perfect truck for me. I cannot begin to thank them enough for all they had to do in a very tough market!

Scheduled normal maintenance, express a couple of concerns. Concerns taken care of with no question asked. Great Team to work with and the service is most excellent!! Great Job Dellen Team !! Two thumbs up!!

We love our new car. It was very clean and looks brand new! Connie was wonderful to work with. I highly recommend her to anyone. Very helpful with all of our questions and had very good answers.

I took my Traverse in when the engine light came on. It has been decades since I have taken a car to a dealership service department as I had never once had a satisfactory experience and often felt completely ripped off. As I now live in Greenfield and pass Dellen every day on my way home, I thought I'd give them a try, and was more than pleasantly surprised. The service area is immaculate, they are organized and on time, and the staff was professional and courteous. They even called when they said they would and let me know that my car was ready when they said it would be ready. Even better, they found a special warranty that I was unaware of that covered the cost of the repair. My car is now running smooth and clean. This is what a service department should be and I will not hesitate to go to Dellen with any service needs down the road.

When in to have a flat tire patched. They left the spare tire in the bed of my truck instead of remounting it underneath. Lots of fun rolling around the ground in my driveway getting that done instead of them doing it while the truck was on a lift...

Took my 2020 Silverado in for a couple of recalls. Was notified of a minor issue, truck slipped off the lift arm, no visible damage. The minor damage was confined to the underneath, service department stepped up and took care of the issue. Gave me an equal to better loaner. Nothing but a positive experience.

This is the 2nd time I've had to make a bad review for Dellen.. this time I didn't get my 27 point inspection sheet. They just said oh we didn't find anything wrong. Well probably because the inspection wasn't done. Both tires on passenger side leak air slowly and I wasn't sure why.. but the issue is I ask for a tire rotation everytime I do my regularly scheduled oil change and they clearly didn't rotate the tires considering the 2 tires that leak air are still both on the passenger side of the car. If they rotated the tires like I asked then they wouldn't both still be on the same side.. I found out 2 days after my Oil change that the front passenger tire leaks air cause there is a nail stuck in between the treads which could have been found if the inspection was actually done. I'm not impressed at all. I bring my car here because this is where I bought my car from 4 years ago and it's easier to keep up with the warranty forever but apparently I should just take my business elsewhere and just call warranty forever everytime before I do an oil change..

Set appointment online 2 days before arrival, and was greeted promptly upon showing up and service manager Eric got the ball rolling on my service. Price was great compared to what I have paid in the past at other dealerships. Thanks and job well done and done fast too.

My appointment was at 3:00. I am sure of it because I wrote it down a couple of places and told others. When I got there, after 10 minutes of waiting, they told me it was 3:30. Not a huge deal, but inconvenient. Also, the print out didn't spell out everything they did. I'm not sure, besides changing the oil, what other maintenance was performed. I like to know for my records and future needs.

I recently posted a review that was not flattering to Dellen because I was unhappy about a repair to my recently purchased 2015 Tahoe. Within hours of posting the review, the manager of Dellen called me to discuss the issue. We immediately had trouble with the radio. No warranty and I was prepared to purchase knowing that fact. The repairs were over $1,000. The manager offer to pay for part of the repairs. What a class act. They were under no obligation to help pay for the repair. Great customer service. I would tell everyone about Dellen.

These guys are great. They worked hard, on two occasions to find and correct an odd noise from our front end that was intermittent and hard to find. Finally got to the bottom of it and corrected it. Then didn't charge us because it was a brake issue and they had recently done our brakes.