DATCU Credit Union Long Prairie Rd, Flower Mound

You can’t Wire, Zelle or transfer funds to other banks. Stay away. You can only mail large checks. They also put insurance on my auto loan while I was looking for a new insurance company. It increased my payment by almost 2-3k.

Won’t allow payment over $500 from an outside bank account. No branches in Frisco. Have had a couple major errors that were a hassle to resolve. Board doesn’t respond to complaints. Finally updated there website & app.

I love Mary Jenkins at DATCU! She was telling me about a flexible mortgage they offer for my clients who are self-employed and may not fit into the "box" for a mortgage. I appreciate that she wants to offer the best products to our clients.

DATCU is wonderful in person. However, over chat I felt like the person helping me did not want to speak to me and had far better things to do. I will not be using the chat option again, even if it is convenient.

Carrie in the insurance department is So Helpful. Was surprised I didn't know as much about my coverage and how I could have been saving so much on my premiums all this time until I spoke with her and she explained it for us. Will definitely be moving our policies over when we close on our new home and change everything over. Highly recommend Carrie for your insurance, you can tell she's not just in it for the money and truly cares about her clients!

WHAT A NIGHTMARE, STAY FAR AWAY. No cash deposit at ATMs, drop boxes never have pens or deposit slips, the app crashes for a few days every time there is an android update. There are hardly any all point ATMs. They held my mobile deposit for SEVEN DAYS, they claim it tells you that in the app, well it does...in teeny tiny grey letters, its literally the smallest thing on the whole screen...and its 5 business days, so unless you get it in by Monday morning it will be the following week before it hits. Customer service was useless and rude. will be closing my account. UPDATE: checking account is now closed. But even closing it was a nightmare. Waited for almost an hour before anyone would even help me. Then they told me they would not release my mobile deposit that was on hold for 7 days to my savings account. Meaning I couldnt close the account for another week. But guess what....they had ALREADY CLOSED MY CHECKING ACCOUNT. So I was left for a week with no debit card while i waited for my new Chase card to get here. Chase customer service was stellar, they have far more features, none of the bs holds on deposits, higher atm limits, and they gave me 300 dollars just for setting up direct deposit. Will be going back to datcu to close my savings this weekend. God help me.

Update: I came by here and went inside to speak to a representative about membership. I grabbed an information pamphlet while I was there. I went back later with my spouse to open up an account. I have used this location on several occasions to get ATM cash quickly and without being a long line.

The staff are focused on service. They are wonderful.