Crown Auto Sales and Finance - Rock Hill North Cherry Rd, Rock Hill

This place has poor customer service. Not so much the car lot itself because they do the best they can with what they can but there services department off Orr rd In charlotte is AWFUL about getting back with me about what is going on with my car. I bought a car in October and there was a loud popping noise coming from the car and the belt was squeaking. They neglected to look at the belt the FOUR times my car has been sent for service because they never could fix the problem the popping noise was causing. So after the fourth time AND my serpentine belt snapping off because they never actually looked at it. they suggested to send it to another car shop they use to get a “second eye” on the car. Once the second shop looked at my car they instantly found the problem. how did crowns service department not find the issue in the 4 times they looked at it? That’s the question I ask myself. NOW it has been 1 month of my car being in service and crowns not offering any help with a spare car until mine is fixed, the shop tells me my car is not drivable or able to be fixed. I AM STILL IN THE WAITING GAME to see if I can even get a new car. I paid my bill on time if not early this entire time. They have scammed 5,000 from me so far and I’m still waiting to see if I am even going to have a car because my car is now not drivable.. (which I told them last week) no one will contact me. You can never get I contact with management. They hesitate to give you managements name. 1 month of not knowing if I will even have a car after all this is over.

My foster son purchased his first a car from them and they clearly took advantage of him. They took his down payment of 1500 and set him up with an interest rate of 21.99 per cent. The auto drove off the lot just fine and now it is wobbling all over the place. The terms says if he is one day late they can repossess the car. It is a Toyota which he has a balance of 14000 plus 7000 interest to be paid over 98 payments. They should be ashamed doing this to a vulnerable adult with issues!

Had a great experience there wonderful staff very friendly and helpful Reggie was awesome he got me in the car I wanted really appreciate him and the whole staff as definitely a place where you wanna get a car from thank you guys.

This car lot deserves a 10 for the help that they give your for your car buying experience. I was pleased to be at Crown Auto I drove 40 mins to the lot it was worth it. I got approved and got the car that I wanted and the process was quick and easy everyone rides it’s true they will get you riding the same day. Just bring a down payment from $500-$1000 and you’re riding.

I don't do this often but Mrs. Michelle at Crown Autos is truly a blessing. I was very emotion and ready to give up and throw in the towel until i was told to give them a try i didn't have any hope or faith at all but i had a feeling that it was a reason why i was sent there. Mrs. Michelle I personally want to thank you for being patient with me and working with me to get me in a vehicle your truly amazing and I cant thank you enough you have completely made my birthday special. for the past few weeks I've been so down about a car and everything else I wanted to happen before my birthday and my car was number 1 I didn't know what else to do I cried my eyes out for days couldn't even sleep but you really blessed me with this one and I HIGHLY recommend ANYONE that truly needs anything please go to crown autos and see their wonderful family Mrs. Michelle you honestly have no idea how much I thank you and if only I could share my whole story on here but there's more to come. thank you so much for everything you did for me and my family .

It’s been three whole months and I haven’t received my license plates, very unprofessional.

Great experience with Michelle, Reggie and Lisa. Got me in a good car and experience was good. So thankful. Idk what’s up with the negative reviews about tags... I got mine/registration within reasonable time.

The overall experience wasn't bad at all, im giving them 2 stars simply because I purchased the car August 22, 2020 and here it is October 30, 2020 and I still don't have the tags for my car yet they expect a payment on time. I was told the tags would be mailed within 2 weeks when I purchased the car. Nothing! A month later I called to see what was the hold up and whomever answered the phone with an attitude asked me who told me that? And that it would take 45 days and it had not been 45 days yet. Now here it is beyond 45 days and still nothing. Now im calling again and am on hold, and have been for the past 10 mins.

I have a wonderful experience yesterday with Reggie and the whole team at Crown Auto in Rock Hill. They worked hard to get me the car I wanted in my price range. The process did not take long at all. I left a very satisfied customer! Will be back for sure in the future! Thank you again!!!

Becareful when you buy a car from them the big store in Charlotte N.C. cause it's just a buy here place and I have been paying on a car I bout from them 4 years ago and still paying on it so then they add they insurance on top of that and don't send you nothing in the mail about it and I talked to 3 other people who bought from them and they said they would never buy a car from that place ever again cause of how they did them

My car buying experience was A1 and the staff was great to deal with. Once I brought all the documents I needed, they were able to get me approved and riding in my vehicle in no time. No long wait or the dread of being turned down like at a traditional dealership. I got the vehicle I want with an affordable down payment and monthly payments. If you looking for a vehicle I highly suggest you visit Crown Auto, you won't be disappointed.

I do not recommend to buy from here at all, yes the whole process is easy but when it comes to them being professional and communicating they suck.

Awesome group of people, cars are expensive for the mileage but they will approve you as long as you have full-time job and give you a chance to have something decent and start rebuilding your credit

Don and Lisa made sure that i was taken care of and made the process really simple for me. I ended up doing a trade in Don was beyond helpful he was very knowledgeable outgoing and very friendly. Kept me laughing and any questions I had he was there most definitely appreciate both of em. Lisa was on top of everything with the paperwork and getting me in to a very good car.

Came in just to look for a car..and left with a car. They worked with us. Process was easy and not difficult. The people there are amazing…….. One year later. The dealership it self it’s difficult. The people over them or whatever is. No communication at all even tho we kept our communication up. Tell us things at the last minute and blame us because we were told something’s else. Like I said the dealship it self have wonderful people but ams financial in Charlotte are rude and don’t want to work with you. They just want money!