Crossroads Chevrolet Buick GMC US, Corinth

My experience at Crossroads Chevrolet was outstanding! At first call speaking to Jay in service on a Thursday, I was scheduled for the following Monday. We arrived at the appointment time and Sammy checked us in and our truck was taken back immediately. The technician, Christopher, diagnosed and replaced a injector in about 4 hours! Our truck is running great, clearly smoother with no "check engine light". Many dealers give priority service to only those who purchased the vehicle from their dealership. We were treated first class by Jay, Sammy and Christopher! For the first time, I wasn't even asked if I purchased my truck from Crossroads by anyone of the staff. Thank you so much for the quick appointment, friendly service and treating my wife and I with excellent service!

Everyone was professional and time management was very good. I will return as I need service. A little costlier than expected so ask for breakdown before getting additional services done. Worth the expense.

Sammy and the entire service dept at Crossroads Chevy are awesome! They do an honest job at a fair price, plus they are extremely courteous. Very happy with their service. Will be back!

Sammy and his crew always treat you right and get the job done right. I appreciate their hard work and their commitment to being the best! Thank you and we will for sure be back!

Great service & staff. Always enjoy working with Sammy.

We came down to trade and the salesperson was just as nice as could be. When it came down to talking to the manager and we refused the offer he gave us, he walked off and hollered for the salesperson to give us our keys that we have done this a few times. Excuse me. Very unprofessional and it doesn't matter if we had been down there ten times (which we hadn't) If the deal isnt where you want it then it shouldn't go through. Dont deal with Will. He will throw a fit if you turn down the offer. You cannot do business this way. Keep your attitude and your comments to yourself. Especially when you are affecting someone's commission!

I always appreciate Sammy taking care of me. I’ve had to deal with other dealerships and other shops in the past but Sammy always tells me exactly the way it is and has never changed my price. I always recommend him when someone mentions needing car service.

Grant did an excellent job communicating with me during the process. I found Crossroads while searching for a particular vehicle (new 2022 GMC Sierra 1500 SLT) which I had been unable to find availability for without preordering and waiting 6 months on. Grant responded back quickly that they did have one in transit and would verify that it was available, while sending me spec sheets and window sticker info for the vehicle. Couldn’t ask for an easier truck buying experience.

Fast service on oil change. Friendly people

They always do great. Very professional, service, sales, and parts.

The sales people are very nice and professional . We have bought 3 vehicles from them. I have a 2014 Chevrolet from them. Shortly after the purchase, paint started flaking off on both front quarter panels right behind the signal lights. I took it back to the dealership and Sammy told me that he didn’t have a body shop and recommended a person. I took my truck to this person and he said it was a recall on this issue. I told Sammy and carried it to the Tupelo dealership. The service manager took pictures of it and sent them to GM. GM said that they will not repaint the front two panels. I asked the Sammy that if I traded my truck in what would need to be done. Crossroads would have outsource the paint job to the body shop guy in Corinth. Now, this past week, had air conditioning problems and they gave a price of roughly $500. Then , within an hour, another problem arises, then another. My total for the visit was $1056.00 for the day in which $500 was for labor. When I left the parking lot that day, I could here a whining sound coming from somewhere. Sammy said that the new blower motor was bad so I carried it back on Tuesday. The supposedly changed it out however it’s still doing the same thing. Then, Sammy told me that it could be the aftermarket a/c line making the noise and the said that he didn’t believe that the fan was bad in the first place and proceeded asking me if I wanted him to order a GM air conditioner line to change it out. My question is why in the heck are they using aftermarket parts and advertising genuine GM parts. The tighten the a/c hose and the results are my truck is still making the same sound. I use my truck as part of my living and can’t put it in the show for them to do trial and error mechanic work. I need my truck fixed as I paid for it to be fixed. I need someone in authority or leadership like the service manager Craig Farly to contact me. This kind of service ( not sales ) makes me want to never buy another vehicle from Crossroads again

I bought a 2020 GMC Terrain that was a demo. Sales process and team was awesome and felt taken care of. Had the car less than a week and the radio blows up in it. The dealership worked with us and got us a loaner vehicle until the issue was fixed. My wife had left the dealership and realized she had left her sunglasses in the car and called and said they would get them out. Up until this point everything was awesome. When we get the car back no sunglasses to be found and when we asked about them no answer was ever given. I went to talk to the general manager William Sweatt and from here it was a huge disappointment. After speaking with him about the glasses and realizing he did not care I told him I would not be buying another vehicle from here and his reply, "That's fine" and "What do you want me to say? No please buy another vehicle from us Mr. Fowler" in the most unprofessional tone. Then after asking if I had to clean out my car for a simple oil change because of worrying someone would steal something out of the car his reply was "I guess so". The glasses weren't even a big deal but the simple fact of them making right of the situation. He told me he would look into it and got my contact info and never got back with me. I sent and email to him and no reply. William Sweatt is a poor excuse for a general manager and if you have to deal with him make sure you get ready for the smart tones and remarks even if you are level headed and respectful. I'm going to Tupelo for a simple oil change just to not have to give them any of my money. If you want good customer service I would recommend Dwayne Blackmon Chevrolet in Tupelo. Its worth it not to have to deal with William.