Cronin Kia New Haven Rd, Harrison

Best experience buying a car! I ordered a Kia Telluride in April 2022. I wasn’t given the run around about price or when the order may or may not come in. The sales person gave me updates as I waited for my car and then called me the day it came in. He even stayed past closing so that I could get all of my paperwork signed. It wasn’t stressful at all and I never felt like I was getting taken advantage of Like I normally do at other dealerships. They even sat down with me and went over every single feature of the car and told me to call with any questions that I may have. I am SO happy with my car!

I purchased a 2022 Kia k5 GT Line from Shiloh a little less than a week ago and I have never had such a great experience with a dealership or a salesman before! I called first thing in the morning on a Monday morning to check availability and ask some questions about the car and Shiloh was very helpful and even walked out to the lot to confirm a few of the cars details. I live a little over an hour away so as soon as I was on my way Shiloh had the car placed on hold and started getting it ready for me. As soon as I got there Shiloh showed a few details of the car and started to get my trade in appraised. Shiloh was very personable and was great with my three year old son. Shiloh made the whole process go very smoothly. In finance, Rich did a great job explaining all of our options. My son was starting to get bored and acting out and Rich was so great with my son. Rich was also very personable and made the process go so smooth. After we were done in finance, Shiloh took the time to talk through all of the options on the car. He also followed up the next day to make sure we were enjoying the car. I will 100% be returning to Cronin Kia and also recommending to all of my friends and family.

I drove 2hrs Saturday morning to meet with Michael Monroe for my 2022 Kia K5 EX. I can't say enough about this Sales experience he provided! He made the whole process easy and spent 30mins in my vehicle with me after the sale being final to show and explain all the buttons and abilities my car had that I wouldn't have known without his help. This was by far the best experience I've ever had purchasing a car! Everyone I was in contact with in the facility was amazing!

I came in to look at a 2015 Kia Optima and ended up leaving with it within 2 hours. The entire staff was very warm and welcoming. My sales associate was Kayla and she was fantastic. Very kind and professional. She made the whole process smooth and stress free. If you’re in the market for a new vehicle, go and give her a visit. 10/10 would recommend.

Everyone at Cronin Kia we’re friendly and knowledgeable,. Unique to other dealerships where the sales people can become persuasive and impatient to put you into a car that fits their agenda . Alexandria McDaniel was my sales person , she was professional and knowledgeable. I think they understand that their customers are people . I wanted to mention Richard Spivey, he was the first person I talked to when contacting Cronin Kia . His character and professionalism made it easier to call them back over the other dealerships I’d talked to ,

Alexandria worked with me on getting my new Kia. She was efficient and very helpful. She never made me feel pressured into buying but made the process very simple. I’m very happy with my service and will be back to work with Alexandria again!

Shiloh worked with me on getting my new KIA. He was efficient and very helpful. Never made me feel pressured into buying but made the process very simple. I'm very happy with my service and will be back to work with Shiloh again!

We just purchased from Cronin Kia and had the pleasure of working with Shiloh! He made this buying experience very personable for us. He was attentive and kept us in the loop throughout the process. Great experience and great guy!

Everyone at Cronin Kia is very kind and knowledgeable. Austin was my salesman and was professional, patient with all of my questions, and made my first car buying experience smooth and enjoyable. Big thanks to Austin and the rest of the staff for making me a lifelong Cronin Kia customer!

Shiloh provided amazing customer service and answered all my questions perfectly. Super easy to work with and will help you get in the car you want for the price you want. I will definitely come back to him in the future!

Best experience in buying a vehicle yet! Bought a F150 from Cronin Kia and I enjoyed working with Kayla Kemplin. Very easy going and knew her stuff. Loved the fact that she followed up with me even after buying the truck. I would highly recomend reaching out to Cronin Kia and ask for Kayla!!

Excellent experience!!!! Shiloh Engle was very patient and knowledgeable. Didn’t feel any pressure to buy a car. Very respectful and knowledgeable to me and my husband. I will definitely be coming back, thank you so much Shiloh!

Shiloh and Cronin for the win! Shiloh made this the best car buying experience. I ordered a Kia Telluride in April 2022. Mind you I had tried to order thru 2 other Kia dealers with no success so I was a little leary that I would be successful in getting one with Cronin. Cronin was transparent about the price and it wasn’t stressful at all. Shiloh even sat in the car with me and went over the features and told me to call with any questions that I may have. Thank you Shiloh and Cronin Kia I love my new car.

Jeff harper was amazing! Easy to talk to. He explains everything in such a way that it doesn't become overwhelming and well, the whole Cronin experience was just great. I like to do my own research and do my own decisions and they respected that. It wasn't pushy and or a "i have to make this sale now" feel. The respectfully answered any questions I had and allowed me to do my thing. They patiently waited compared to the none stop spamm from other dealers desperately trying to get my business. Not only that but they also not only honored deals that other dealership had, but gave me a better deal over all! I also wanted a very specific trim and color and Jeff drove an hour both ways to get it for me! Everything was explained to me so I knew exactly what I was signing and why. He also took me on a tour of the maintenance area aswell as features and key things for the car. He also respectfully asked if I felt comfortable getting in the car to show me said features. Overall people are amazing and you really see they wanted to take care of you first then everything. It was just an amazing experience from beginning to end.Jeff is just a funny cool guy and ill be recommending people to him.

We purchased a K5 from Austin Helton. He was not only VERY knowledgeable but also extremely honest and never pushy. We liked him so much that we just came back and ordered a Telluride from him. I highly recommend him!

Great experience buying from Cronin Kia. Third vehicle purchased at Cronin. Austin Helton made the process quick and easy.

I came and looked at a 2019 toyota camry, worked with shiloh and had the best experience. he was super respectful and made sure i understood everything about the car. went above and beyond to make sure i knew every thing the car had to offer. 10/10 recommend working with shiloh at cronin kia!

I was just looking not ready to buy but when we were shown a great car and sat down to talk I ended up driving away in a 2022 Kia. The whole experience was fun, professional, without any pressure at all. Everyone we came in contact with was the friendliest staff I’ve ever dealt with. Love my Kia and it’s great gas mileage! Thank you Cronin!

Class act from start to finish! Very impressed by speed, professionalism, and great communication throughout the repair process. Thanks a ton!

Shiloh worked with me on getting my new KIA. He was quick and efficient with everything. He also didn't make me feel pressured like most car salesman do. I'm was very happy with my service and my new car.

We just bought a new 2022 Kia Forte and we love it! The salesman Shiloh was very nice and awesome to deal with. Thank you again and I’m sure we will be back to get my new car also!!

Stopped in, was greeted by Shiloh Engle. He was very thorough and made sure I fully understood everything about the vehicle I was purchasing. Not once did I feel pressured into buying the car. He made sure it was exactly what I wanted. Best salesman I have ever dealt with. 10/10 recommend Shiloh at Cronin Kia.

I needed to order weather tech mats for my new Kia Forte and Richard at Kia Cronin was more than willing to help me out! Excellent customer service.

Maurice and I just bought a niro from kia. We had an great salesman..Blake was very helpful..explained everything, he even got his boss Bob to come explain also! Great sales experience with Blake...he made us feel like people and not one of those pushy sales person. The whole staff was awesome..i felt welcome as Blake met us at the door, our first time there..such a gentleman! If your looking to buy a new car or suv as we did..Cronin Kia is the place! Thx Blake..for everything..thx for getting ur boss involved too cause my man not a ...leave it at that lol... Cronin Kia 10 STARS!!!!!!!

BEST dealership I’ve ever dealt with hands down! Joey was great on the front end - so quick to respond and answer all my questions. Then when we got there to test drive we worked worth Shiloh who was just as great and patient with us! They helped us get in the new Kia Carnival WE wanted and were searching every Kia dealer for & they were so easy to work with, we felt NO pressure.. you read that right, no pressure! They work as a team and it was so much appreciated!! Thank you Joey, Shiloh, and Rich!!

We decided to buy a new car and really liked the new Seltos. Worked with Michael Monroe and the experience was great. He was professional and courteous through the entire process. Reluctantly, I agreed to the Protection package for the car, mistake. I was hoping by now that these sort things were being Professionally done, especially for the high price. But that doesn't seem to be the case, they handed the vehicle off to Quick Lane Tire and Auto center to perform this work?! I was given no information on what products they used, so I'm not really sure what, if anything, is on the exterior of the vehicle. The sound dampening they sprayed in the wheel wells looks like it was haphazardly applied with the wheels still on the car, and is splotchy. I don't mind paying good money for good work and materials, but I feel this protection package was definitely NOT worth the money. Wish I would have kept my money and did it myself! Why do dealers keep pushing these high profit, low value services? (Rhetorical question!) Somethings never change. Bottom line, Keep your money and do it yourself! Don't Buy what you can't see.

I took my car in today, July 16th, a Kia Sportage turbo for two recalls and also for an issue in the front end of which I didn't know what was wrong. The service department, namely Doug, is excellent to work with. They are very friendly and knowledgeable. I have always been treated with respect in the service department. My two recalls were taken care of and I needed two front tires put on. They had the tires in stock and put those on and balance them for me at a reasonable price. I will definitely go back to Cronin Kia for any further service needs I may have.

Best dealership I’ve ever been to in my life! At Other dealers I would have been there from open to close I got here at 11:30 and was on the road with a brand new car by 2:30! Jeff was amazing to work with and made our experience here fun! And mark in finance didn’t make me feel like I was signing my life away like other dealers I’ve been to. Overall an amazing dealer and I don’t plan on going anywhere else from now on

Alex helped my wife and me with the purchase of our new Kia Sorento. She was friendly and professional and made the experience an enjoyable one. Rich, the Finance Manager, was also a pleasure to work with and got us a great rate (better than I found on my own) on financing. When we are ready to purchase another vehicle, we will definitely return.

We recently purchased a car from Cronin KIA. The buying process was smooth and we had no issues. Mike Tramel was our sales rep. He was insightful, helpful and made the buying process easier. There was no pressure to buy at all. Thanks Mike for helping us with our new KIA.

Shiloh Engle and Jeff Harper both were 10/10 amazing. Very helpful with finding me my dream truck off of the used lot they have! I had the pleasure to work with both of them, and neither one disappointed! They made it super easy on my end, and took all of the work off of me to find it and buy it! I will use these guys at Cronin Kia every time I ever need a new vehicle.

Excellent customer service on my purchase of a new Telluride. Worked with Jeff Harper who is amazing. He worked very hard to get me what I needed, and made the process super smooth. I wish I could give more stars.

My wife and I has never shooped with Cronin Kia before because they are an hour from where we live. Shiloh Engle and the sales team made it an easy and smooth process. We would use them agian in the future for sure.

During our trip to Cronin Kia we found a Ford Taurus that we were interested in , we talked to Shiloh Engle and he made the whole process so simple and quick . He was super friendly and helpful and answered all of our questions. We were able to walk off the lot with our new car the same night. 100% recommend him and Cronin Kia !

I couldn’t have had a better experience buying a car! Alexandria helped so much and made sure I recieved what I wanted!!

I found the experience of buying from Cronin Kia to be low key and courteous. The sales staff were respectful and knowledge and never tried to deflect me from the type of unit I came seeking. They needed to order what I wanted from a dealer out of the Cincinnati area but delivery was quick. Mr. Mike Monroe was the sales staff member who made it all happen I enjoyed working with him. I’m sure you’ll like him too. Let me add that Cronin Kia has good protocols in place for dealing with the COVID-19 pandemic and followed them pretty consistently, which I really appreciated.

The customer service at Cronin Kia was above and beyond. Mike was my sales person and was 100% honest and upfront about every detail during the buying process. His no pressure demeanor made the buying process stress free and easy. Rich was very professional and patient in explaining all the finance details also. Every little detail was explained and I’m very happy with my purchase.

The best car buying experience ever! Michael Monroe is an excellent salesman and an all around nice person! The rest of the Cronin Kia team are awesome as well! The Cronin Kia Team truly work together in a seamless fashion to enhance the customers experience. From selecting my car online, being contacted and arranging a time to see it in person, to driving off the lot took only 3 short hours. I purchased a 2021 Kia K5 AWD GTline. I ❤️my car btw 🙂. I traded in my 2015 Optima. I was given a very fair price for my trade by Cronin. Kia changed a lot in that time and Michael took the time to make sure I was aware of and understood how to operate all of the new features. To my surprise my car had no mats, mats are now an add on. Well...No mats, no problem. Michael took care of that for me and gifted me a complete set of Kia all weather mats. With this snow lately I couldn’t be more grateful to Michael and the Kia team for giving them to me. A big shout out to Micheal and his team. If you’re in the market for a Kia this is the place to go, hands down! Ty Micheal 🙂

Definitely recommend Cronin Kia! I went to Cronin because my family has purchased a vehicle through them before. That car lasted us almost ten years! I was really nervous going in, because this was my first car buying experience. I went in thinking I wanted one model, but ended up leaving with the absolute, best fit for me! Jeff was absolutely awesome, and walked me through the entire process without overwhelming me. He was super helpful and made sure I had all the information I needed to make the right decision for me. When it came time to actually sign the paperwork, Rick was so patient and extremely helpful as we went through all of the warranty and financing information!! I love my new Kia Soul and am so thankful to Cronin Kia!

I've been a customer of Cronin Kia for three years. I went in yesterday, to trade in a previous Kia I purchased from them, expecting to walk out empty handed. However, Mike Tramel was a fantastic sale rep and helped me get into the car of my dreams. I was there for THREE hours, and he didn't flinch or get flustered, instead he was extremely interested in getting me the best deal there was. He handled himself with the up most courtesy, patience, and helpfulness! Definitely recommend Mike, Rich, and all of the Cronin Kia crew - they are some of the best out there!

Where do i start? I've never purchased a car off of a dealership lot before and i must say Austin helped make it such a easy less stressful process. Very professional and helpful in many ways. Definitely will be back in the future if i ever need another car!

Bought a 2022 Kia Seltos from Shiloh Engle. Had the best experience buying my car. Shiloh already had the car pulled up that I was interested in. He showed me all of the details of the car to make sure I knew all the safety features it included. Shiloh made the whole process go smoothly and in a timely manner. He made sure to follow up with me to make sure I was enjoying the car also! 100% recommend Shiloh Engle and Cronin Kia!

I initially had a great experience here, however nearly two months after leaving the lot with my new car, I still have yet to get the spare tire that was supposed to come with my car. I have been patient, I have sent follow-up emails and all I'm left with is, sorry, but it's not here. I feel like two months is too long to be waiting, and now I'm left feeling like this is a make a sale quick and throw follow-up customer service out the window type of business. My advice to anyone looking for a car, be careful and don't drive off the lot without everything they promise to you.

To cut to the chase before going into detail. The place is excellent. In December I had a 2015 Chevy Cruze that I loved but was in a high interest area and the car had 120k on it and I wanted to trade it in while I was still ahead. Originally I was looking at a 2019 Camry that I really liked but unfortunately it was gone before I had much of a chance to look into it further. After looking around on their site I managed to get into the New Car area and the last car I’d ever expect to catch my eye was a 2022 Kia Soul. I had it narrowed down to it and a Forte. After owning a sedan for years i though I’d give the “Hipster Hamster” car a shot. I loved it. Personally car dealerships make me nervous because I’ve been on the sharp end of the stick a few times before from dealerships I’m not going to name because I believe in karma. From just bad cars to insane interest rates. My first car was a 2001 Kia Sportage EX that was fully loaded with 150k on it. I paid $900 for the car and I got it August 2017 when we had the eclipse that year and I traded it in early summer of 2018 with almost 200K. I loved every second and every mile and every state I drove it to. I cried when that cars frame finally gave out because I knew it was reaching the end of its life. That car never stranded me. It never failed to start. It never scared me and would climb a tree with the 4x4 locked it. I was connected to that car and I know it had to be haunted and it earned the nickname of Christine except it never fixed itself unfortunately. From the 20ft hill hoping of Ohio to the sideways sand flinging of the beaches of Texas that car was probably the nicest thing I had and if I could do it over again I would every time. The quality and love for a car couldn’t be matched by any cars I own. Every Kia dealership I’ve been to they are extremely friendly and the atmosphere is always relaxing. At no point did I ever feel forced into something or pressing into buying the Kia Soul. Michael Monroe has so much experience and was so detailed to show me how ever worked by the end of it I felt the car was to nice for me since I never thought I’d ever get a new car at 22 years old. I’ve put almost 1200 miles on it and I haven’t even had it a month yet. I love everything about it. The power it great for the highway. The features are pretty nice for a base model. The design and size reminds me of my old Kia along with the handling as a go cart on steroids basically caffeine fueled hamsters. If they help and take care of me like they have so far I don’t see me going anywhere else. It might just be a Kia but I felt like I was at a Mercedes dealership or buying a Rolls Royce with the service I was getting. Also when it came to the paperwork Rich was awesome and only recommended what he gets on his car.

This was, by far, the absolute best experience I've ever had at a dealership. Absolutely no pressure to buy and they truly listened to everything I wanted/needed in a vehicle. I worked with a couple members of the team, Shiloh being the main contact, and not once was anything missed or went unnoticed. Highly recommend this dealership. I had a kia as my very first vehicle and I'm not sad that it is now my new vehicle.

I found a truck on line at Cronin Kia. When I arrived I met Michael Monroe. I have been in dealerships before and so kind of had a mind set that we were going to do verbal battle. How wrong I was. Michael was very professional throughout. He made everything easy and was personable. He was understanding about my concerns and I never felt any pressure. Obviously, I bought the truck. The business manager, Rich Underwood, was also so easy to work with. He got me the best deal and proved to me that he had by showing what other rates were available through other lending institutions they work with. He was professional, organized and efficient. The whole experience was so different than what I had experienced at other dealerships. I highly recommend Cronin Kia and Michael and Rich.

I worked with salesman Max Giesting. In the current market, buying a car is no fun. There is no inventory and a buyer has little leverage with which to negotiate. As such, the sales process can be very matter-of-fact and even bordering on blunt. Despite this, Max was still very personable and friendly in selling me a car that I had to nearly beg to get at MSRP sticker price. He at least made me feel like I was getting to do a little negotiating. In all seriousness, Max handled our transaction very professionally, asked his colleagues for help when needed instead of providing me wrong answers, and made the process as pleasant as it possibly could be. Cronin Ford was honest with me and tried hard to make me a happy customer despite their position of power at the negotiating table. If you must buy a car right now, I'd go here.

I just want to say thank you to Kayla for the excellent customer service at Cronin Kia . Her friendliness,Attentive Manner and product knowledge helped us with our car purchase. Thank you so much 😊

This is my second purchase from this dealership. Shiloh Engle was very helpful and knowledgeable when I was there to buy my 2022 Seltos. I had three small children with me and he made my appointment as quick and easy as possible but also made sure I knew what I was getting along with every other little detail that entails when getting a brand new car. He listened to me, didn’t hassle me, push me to something else or try to change my mind. He knew what I wanted and made it happen. Everyone was very welcoming. Strongly recommend.

Alexandria helped us recently with our Telluride purchase. The process went smooth and she made it all so easy. I’d highly recommend her if you’re in the market! Thanks so much!! We love our new ride.

I purchase a new vehicle every few years and this was by far the easiest and most pleasant buying experience I have ever had. Richard Spivey was able to get the build of vehicle I wanted ordered, the process was very quick and easy (no sales tactics, pressure or random upcharges) and I would highly recommend this dealership to anyone looking to purchase a vehicle. There are several dealer's closer to where I live but I will drive past them and 45 minutes to continue doing business with Richard (Richard the finance guy too) and Cronin Kia. I love my new Sportage & the customer experience was by far the best!!!

Visiting Cronin Kia was definitely a refreshing experience! I got the pleasure of working with Trevin in sales and Mark in Financing. Trevin made it clear to me from the beginning, that there was zero pressure to purchase a vehicle. His focus was not on “making the sale”, instead he focused on making me feel comfortable/relaxed and answered all of my questions. He also asked me many questions to ensure he was fulfilling all of my needs as a customer. I can’t say enough positive things about him. He even took the time after earning my business, to walk me through all of the features on my new 2022 Kia Sportage. I have always loved Kia’s, however I have always hated the car shopping/buying process…until now! Cronin Kia treats you like family! If you’re in the market for a new vehicle, make Cronin Kia your first stop! Ask for Trevin and I assure you, not only will it be your first stop, it will be your last!

Stopped in to kia today just to look and left with my dream car! Our salesman, Shiloh, was very patient and respectful. Made buying a car so easy. Will be back to work with Shiloh!

All I can say is wow. Bad bad try to shop local and they make it hard. Wife have been looking at used jeeps and has came across a few at Cronin first one was weeks and weeks ago. Called about it left message no on calls back. Called again left message no on calls back. Left message with a sale person voice mail no call back EVER from any one. Stop in to check it out in person. Someone had appointment to drive it and it sold. Today wife stops in to test drive a different jeep and jeep was nice. No one could give any answers on deal. Like term or rate and could not tell us why the trade in price was so low only that is what it is. They was 3500 less than other dealers watch out everyone. And when asked all these questions got upset. Same thing every time we have tried to buy from them 4 times and it was always the same b.s. from the start

I would like to thank Austin for his great service, and patience today trying to find us the best deal. He was very helpful with our time and was dedicated to helping us find the right fit for us and with help like that I’ll be back in for sure.

Austin and the other guys were great to deal with. Good communication and follow up. Let me know the day the car came in and I drove off in it that afternoon.

I found the car I was looking for online. Shiloh and Rich were very transparent about the process, fees, and any paperwork that we had to do. Rich made sure that we understood everything we were signing. I was impressed by their professionalism. Definitely recommended!

My car was involved in an accident and was totaled out. The car in question was purchased at this location. Because of the Great customer service I received and the beautiful car I purchased l the first time, I decided to return back to Cronin. I called on a Friday to schedule an appointment, and I had a quick appointment time available for me. I already knew what cars I wanted to test drive and when I meet with Shiloh on Saturday, those cars accept one was available for me. The one I was interested in wasn't available because it was sold the night before. The customer service was awesome, the car I was approved for is a BEAUTIFUL K5 2022, and Shiloh was informative and had great patience with me during the process. I wasn't at the dealership all day and that was a blessing. I was in and out with a new car in a timely manner. The warranty on this car is equal to the warranty I had on my previous 2020 Kia, so I am a happy customer!!!

Originally I leased my vehicle from Mike Monroe and was very happy with the decision and the great sales service he provided. Once my lease was nearing its end I went back to purchase it from Jeff Harper. These two working together to help me was a great experience and it made the process understandable and anxiety free.

My father and I went to Cronin Kia in search of a new daily driver. Right off the bat Joey Smart was there to help. He went above and beyond on finding us just the right vehicle. I highly recommend him to anyone in need of a new vehicle!

Austin did an amazing job helping me look for a new car. He was also very professional!

Shiloh was the best salesman hands down. Made buying a car very easy. 5 star service and experience. Will be back to buy another from Shiloh!

After a recent service visit I can honestly say Cronin is back to there same bs as they were 10 years ago charged numerous diagnostic fees for thing we could visibly see were broke. So to look at a missing door handle which we did not ask them to do it cost 136 bucks. As well as the headrests. Oh wait then another one for a visibly broken window switch 400 dollars in charges for them making eye contact with an obviously broken part. Not to mention the 2 chrome genuine Kia door handles ($91 each) were 830 bucks installed. Another local dealer confirmed that was highway robbery. As a former salesman here I'll stand behind them in the sales department there awesome. Tramel is the bees knees. Service on the other hand.... go anywhere but the stealership.

Cronin kia worked hard to get me in the car that I wanted. With the help of Micheal Monroe and Joey smart I was able to get out of my old car and into a reliable new car. all the staff was friendly and helpful. Couldn't be happier.

Just purchased a 2022 Sportage EX. This is the second time I purchased a vehicle at Cronin Kia. The salesman for both vehicles war Shiloh. Very, very pleasant experience. It does not feel like a dealer ship inside. No pressure!! Shiloh in particular is very nice and Tyler (who handles the paperwork) is very easy going. You have to at least stop by for a new or used vehicle.

My family and I have purchased/leased many vehicle with this dealership. They are always up front and fair with their prices compared to other dealerships. Shout out to Mr. Mike Tramel and Mr. Rich Underwood for making this the most pleasant experience yet. Both were able to get me a better deal then any other dealership I had visited AGAIN! If you are looking for a dealership that is fair and treats the customers with respect, this is the place to go. Thank you again Mike and Rich! You will forever have my business.

My current credit situation is extremely challenged. We're talking in the toilet bad. I was actually trying to get a used car with as few miles on it as possible. I had looked at some of the buy here - pay here/special finance places but their inventory was garbage. I was afraid that I would end up with a junk car that was going to break down. I really want a KIA because I had owed one before. I never should have traded it in because there was nothing wrong with it. I was searching the internet and came across Cronin Kia. I gave it a shot even though I was expecting to be rejected. Cronin put me in a BRAND NEW 2020 Kia Soul. Shiloh Engle was the best. He was very efficient and didn't waste my time. There was no pressure, no judgement. Everyone was so nice. I highly recommend Cronin Kia for all of your automotive needs.

Poor after sales follow up. Can't get anyone from the finance department to return a call. They're all too happy to help closing the sale. We purchased two vehicles from Cronin Kia. Sadly our last. Kia is a strong brand. We'll refer friends and family to another dealership.

Would highly recommend Cronin Kia to anyone looking to buy a car. Jeff Harper was very professional and was beyond helpful getting me set up with my new K5 GT-Line. If you ever need a car then Jeff Harper is your guy.

Thursday April 22, 2021 I bought a car from Cronin. Shiloh Engle was my salesman. What a great experience. No pressure! Shiloh was fantastic. He was so helpful and we are truly grateful for his genuine concern for our satisfaction. Rich was also very helpful and informative when I had to sign the paperwork. What a great experience.

Michael and Mark really made our experience great. They explained everything and were very helpful.

Tony Henegar was my salesman and helped me find and purchase the 2018 F15o that was right for me and my needs. He was friendly, never pushy, and answered any and all of my questions. I would have no qualms about going back to Cronin and working with tony again.

Friendly parts and service department. They take good care of our 22 Stinger.scx6

I can’t say enough about Cronin Kia and their staff in Harrison Ohio. After 4 months of trying to find a new Kia Seltos, I kept coming up with nothing. The Seltos would sell right off the truck. I was told time and time again I would need to order one and wait 3 to 4 months. I finally called Alexandria McDaniel at Cronin and she promised to help us find one. With the help of Michael Monroe, a short time later she called saying she found one, the color and trim level I wanted on a truck coming to the dealership. I put down a very minimal down payment and two weeks later (sooner than I was told) I had may new Kia Seltos. No mark-up, no crazy add-ons, just the base price I was quoted. Rich Underwood made the paperwork process a breeze. He made us feel comfortable by explaining everything in clear detail, no trying to up-sell us with any crazy extras. Alexandria got us pumped up about our new purchase by explaining all the cool features on our Seltos. I did a lot of research on the Kia Seltos before ever thinking of purchasing one. The team at Cronin, (Alexandria, Michael and Rich) really made me and my wife feel comfortable with our purchase. It’s an amazing SUV with a ton of great features at a great price. With the best warranty in the industry, you can’t go wrong with the Seltos. Thanks again Alexandria, Michael and Rich.

I recently bought my second car from Cronin Kia in Harrison. This was a very smooth process from start to finish! My salesman, Shiloh, was very helpful and professional. He was able to answer all my questions and helped me choose the perfect car for my lifestyle. I never felt pressured to make a decision or like I was being forced into something I didn’t want. I was able to drive away same day with a brand new Kia Optima and a smile. I really appreciated the follow up messages and prompt replies when I have questions! Thanks Shiloh! Rich in the finance department went above and beyond making sure I got the best deal. He took his time walking me through all the information about the loan, warranty, and other available options. Buying a car can be stressful, especially during a pandemic with murder hornets! But the staff at Cronin Kia did a great job of making me feel at ease! 10/10 will recommend to everyone.

"Call us if you ever need anything." Yeah right... Right? I wanted to wait to write a review until I've had my car a few months, because its usually great right at first. I am a first time Kia owner and Mike Monroe made my experience stress free and seamless. He was so wonderful to talk to and I didn't feel like anyone was dishonest (which sometimes I feel with car sales). He also ensured I had all the information I needed, thoroughly showed me around my vehicle and told me to call anytime I needed anything. Well they all say that except this time I actually could. I have texted and called Mike probably 6 times in 5 months if I've had a question about an app on my car, or not remembering something he showed me. I even texted him at 11:30pm one night because I was locked out of my car out of town and wondered if there was a way I could get in. He not only always texted me back very timely, but he also emailed me YouTube videos or instructions to walk me through my questions. I truly feel like I can text him anytime and not feel like I am a bother. Seems to be just the kind of guy he is. The rest of the team made the process nice too, through the paperwork and getting my vehicle. I have recommended this place already at least 6 times and would do it again.

I cannot rave about Mike Monroe enough! If you are looking to buy a car you have to visit Mike at Cronin Kia. His customer service blew me away. As long as Mike works here they will have a loyal customer. He is knowledgeable, kind, and thorough. He made sure I understood every aspect of my new Kia before letting me drive off the lot. He even went the second mile and sent me a personalized thank you video the next morning. Mike Monroe is an absolute asset to Kia Motors!

Best car purchase experience I've had. Jeff Harper went above and beyond in locating the exact car I was looking for, was upfront and helpful during negotiation, and is a very genuine and friendly sales person. Can 100% recommend him and Cronin Kia. We visited other much closer Kia dealers first but I had issues with each one. I couldn't be happier with the entire experience at Cronin Kia.

We had the privilege of working with Calvin today at Cronin Kia. Let me tell you what, this guy knows customer service and knows how to make you feel welcome. I have hated searching for my wife’s new van due to lack of customer service and no one willing to work with us on price until speaking with Calvin at Cronin. We are so grateful for their help and were able to purchase our new 2020 Kia Sedona EX with no issues. Thank you Cronin for your excellent service and next time we buy a vehicle we will be here! Definitely will recommend this place to anyone I know searching for a vehicle!

We had a wonderful experience buying a new Kia! Michael Monroe did an excellent job! No pressure sales. Very informative!! Also working with Zola Gearding was a pleasure. They both took great care of us! I highly recommend Cronin Kia.