Credit Union of Atlanta Metropolitan Pkwy, Atlanta

We just went through the process to finance a new car through the credit union of Atlanta, and were so pleased with the whole process. Everyone at the branch is kind and helpful, but Dominique Turner, the gentleman who helped us with all the paper and computer work, was awesome. He is so knowledgeable and efficient but also he is extremely kind. It's hard to find someone at a business who has all these qualities! We would definitely recommend him to anyone who has banking needs! Thank you Dominique!

Friendly Service but horrible bank they charge overdraft fee for every swipe even if it’s a dollar. if you overdraft $1 you owe $39 and if you over draft $2 the next day you owe $40 plus the $39 from the day before and they don’t decline transactions they just add it up alone with they overdraft fee although your account say you got it they process everything late and make it your fault I have 6 $38 overdraft fees for a total of $10 spending this is very inconvenient for a person with low funds I would rather you decline the transaction all together than add it up with all them fees or like most banks give me one overdraft fee plus whatever I owe. I don’t got no money to just give like this I’ll be closing my account tomorrow taking my money elsewhere I’ve never heard nor experience over drafting like this

I’ve been a member for over 5 years. This credit union has been great for my banking needs. The phone conversations are pleasant and sometimes we even laugh🤷🏾‍♂️. My only concerns are more ATMS are needed in safer locations and quicker response times.

Best Customer Service ever They helped me raise my FICA scores from good to Excellent d to excellent. After reading some of the posted reviews, I would like to dispute some of the negative claims. I had some difficulties with my Credit Uion Visa Credit Card and personal checking account. My personal Service started with Mr. Allen the President, Ms Taylor and Ms. Tiffany. They worked with, stuck with and helped me to resolve my issues. All they need is our patience, cooperation and the time to correct any Problems. Thank you

I was excited to say I decided to make Credit Union of Atlanta my primary and home bank. In effort to support my community and Black Owned Businesses. But I'm sad to say after reading these reviews I have decided to go another way. The reviews I have read are fairly recent to start with. But it seem customers are upset about fairly relevant and and important aspects in which we find banking convienent to us. Another thing is that even of all these reviews I don't see the bank reaching out, at all to correct, alleviate, or even address these reviews. For that I'd rather not take the headache.

With everything happening at this time customer service should be better, not worse. I qualified for a personal line of credit almost 40 days ago, now no one will answer the phone. This has been the worst experience dealing with our people and we wonder why we can't stay in business or support each other!

I feel played. My stepmom opened me an account here and I stayed with this bank nearly 17 years. I got my 1st job. My parents didn't have a financial foundation. Each year I maxed out my ROTH thinking I was 'adulting' for the future. Thank God for the rise in technology and financial teaching. I learned that my money was NOT invested. I lost 17yrs worth of time because no one at this bank ever hit me with the, hey, are you aware of whatever. I find it hard to believe no one I dealt with over the years did not know I wasn't getting the best bang for my buck. So when they respond with we cant find that name, thats fine. I closed the account and this post is more so to bring awareness to those who have a ROTH and don't know that in order for the money to really grow...it needs to be invested. I never had any issues with the bank per se. With everything going on currently, it just reminded me how they made so much money off of my deposits, and what I received in return is an insult. Some of yall are probably about to apply for your first loan and will be denied. Y'all make sure your money is somewhere earning the best interest % as possible. Do not feel obligated or any type of loyalty to these companies. Obviously if they treat you good, then keep the door open, but don't feel as though all your eggs need to go into this one basket.

Friendly Service from contact concert customer service... The phone conversations were pleasant... she great customer service provider, she also was very knowledgeable, patient, and genuinely took care of my situation with no problem....... Thank you so much....

These people are highly unprofessional. They allowed 4 transactions of all of my hard earned funds to be taken away. More than $10,000 was hacked. It's been more than a month and these people have not even had the courteousy to credit at least $1000 to help me pay my bills and feed my son... Do not do business with these people. The employees are very condescending.

Do not take out a loan from this company. My car loan (unfortunately) is with Credit Union Loan Service. I never received any information about the loan, the first month payment, or any other information. The first information I receive is a late payment notice! When I try to log into the website into the account to see my account all I see is my current invoice, which is more than it should be. My payoff amount (because I am leaving this company as soon as I can) is $8,000 more than the amount I took out as a loan 2 months after I took out the loan. Something is very wrong with this company.

This bank is the epitome of dated. I had a checking account and loan with them but I paid it off early to get away from them. They misreported a late payment on my loan to the credit bureaus when I had the money in the account and I had filled out several forms for them to take the money directly from that account. Every month they called saying they have not received payment and every month I filled out the form. The account was only opened for the loan so they could wcw payments directly out of it. It ALWAYS had money in it to cover the loan. I just paid the loan off early so I could get far away from them. I had a credit card with them that I rarely use. That site is super dated and you can’t do anything on it besides making a payment. I have been calling for weeks to add a user to the card but no one ever answers and the third party company that is listed on the card said I have to make the change through the bank. Seriously this is the oldest out of touch credit union I’ve ever seen.