Cornerstone Financial Group S 14th St, Des Arc

I have a 2011 Toyota Camry SE financed through this group. They are usually really nice, but lately their attitude towards their customers has started to sour a bit. They ask for on time payments, and then whenever you are trying to figure out how it is that you are late or why they haven’t received your payment yet, you get the I’m not your account manager attitude. When I was trying to figure out how it was that my account was a week behind when I send out my payments every Thursday Vanessa started to get really rude with me and my fiancé over the phone and hung up on us then wouldn’t answer the phone whenever we were calling back so we could ask to speak to her manager about her attitude towards us over the phone. Again they are normally really nice and helpful towards their customers and if you had asked me to leave a review 2 weeks ago I would have given them a four star review, maybe even five, but lately their customer service has started to decline and that is why I’m leaving a 1star review.

Anytime I call I get placed on hold for 20+ minutes. When I tried to call to make a payment they would not answer and continued to not answer for two days. I was hit with a late fee due to them not answering the phone.

My fiance and I finance a 2011 toyota camry from this group and in the past their attitudes have been very good towards their customers. However just this past week my fiance and I call to try and figure out how we were a week behind on our payments because we genuinely thought we were a week ahead. And when we called, Vanessa answered the phone and while we were asking her how it was we were a week behind she got rude with us and hung up on us. Whenever we would try to call back so we could speak to her manager about her attitude towards us no one would answer