Cooperative Federal (Westcott Street Office) Westcott St, Syracuse

I was disappointed with the lack of professionalism at this institution. I was excited to get a credit union set up when I moved to Syracuse, but this place has a lot of growing to do before I would ever set something up with them. My experience was as followed: 1) When I was setting up my account, I was not invited to sit anywhere. Instead, I had to stand at the teller throughout the rather lengthy process. Meanwhile all the other clients coming in were tied up since I was taking the time of one of two tellers. Every other institution I have opened an account with, has brought me to a semi private place to do this. 2) They were going to charge me $10 for an ATM card. I have not even heard of this shenanigans from the big banks. 3) I was going to be charged $3.00 a month for the pleasure of holding onto my money. Further, I was not told this until I had already made my account. Seems like something you would tell clients before they spent an hour standing at a window. 4) I wrote a check for $500 but the teller put in $50 to my account. Seems like an honest mistake, but it was the cherry on top of the experience. I ultimately canceled my account that same day. I'm all for community development, but this place has a ways to go before I would ever use their services. They don't seem to be member focused as credit unions should be. I ended up opening an account with SEFCU which has been great so far.

This is a great credit union the staff are friendly and helpful. They are community oriented and offer a variety of consumer products and business loans. They really care about their members. Love this place.

It is super hard trying to closed an account from then. Two years ago they make some internal change and my account no longer exists if I want to continue with them I have to change to a different number of account .I was not interesting so they closed the account , but I just has to pay the remained balance in the account; I was paying ,but 2 years later I went to pay in full every thing and finally finish with that and my surprise was when they told me "the account "never was closed. That day was a nightmares fix the account and closed it finally was a mess they finally gave me a letter with my request and 3month later I received a statement with a balance of 37 dollars and if I not pay my account will be report to the financial institution bla ,bla . What is that? nobody there knows how to do their job?. I will never recommend anybody to open a account with then .This situation was in the Credit Union on Westcott Syracuse, NY.I hope I could help; nobody has to past for this again.

Wow, these folks funded the new Mello Vello?