Congressional Federal Credit Union Washington

This credit union makes it hard to set-up autopay, especially in times of COVID. They'll charge late fees for loans even when the money is sitting in the account. I recommend you find another credit union or bank.

Truly Kafkaesque member services. If you ever manage to get a human being on the phone, you will be put on hold permanently or transferred to an outdated, never-checked voicemail. So disappointing. As I write this, I am currently on hold.

Great customer service. Refinancing my mortgage was handle very professionally. Staff is friendly professional and helpful. Been a member for over 20 years

I've been with them for 15 years, and they are so responsive and helpful.

Member since 1997. Congressional Fed Cred Union assessed a $30 fee on a $15 transaction because I took money out of my savings 6 times in one month. I was NEVER given a warning or reminder about the 6 transaction rule. A short warning email would have been gratefully appreciated. I was paying for Christmas presents via PayPal that was linked to my savings account. I will be closing my accounts and doing my business with another financial institution that has the kindness and technology to let customers know when they may get assessed a penalty in the near future. I realize this may sound trivial but as a loyal customer I feel CFCU let me down and didn't have me in their best interest.