Compass Credit Union S State St, Sparta

I have not had the best luck banking with credit unions in the past, but Compass has completely changed my view on them! The staff is unbelievably nice and welcoming! They treat you like family and are dedicated to growing the great community of Sparta! Thank you Compass!

I applied for a small loan. Called several times to check up on the status. About 2 weeks roll by and several phone calls later and a hang up from one of their employees, I finally get an answer. This bank does not seem to be professional and I would recommend going elsewhere. They obviously don’t seem to care as much as you would expect for someone dealing with money in hard times like these.

Svena was so kind and willing to go above and beyond with her customer service to help me with a matter involving my payroll/direct deposit misinformation. Her customer service was compassionate and calming due to the frustration I was having with my payroll issue.

When I walk into Compass credit Union I'm always greeted with a very warm welcome. My experience is with Amber who is always smiling .Knows me my name. She is excellent at her job. With Amber you can tell it's more than just a job. She truly cares for her patrons.

I recently came to this credit union hoping to take out a small personal loan. The staff was extremely professional and kind, and made me feel like a person rather than just a number. At the time that I approached them I was not a member yet and I have since decided to switch all my banking to them. They're always there to help if I ever have questions, and you can tell they care about you as soon as you walk in. Overall great place, I've had nothing but positive experiences :)

I’ve had Compass CU for 14 years. The staff is friendly and welcoming. Understanding even in the most dire of situations. I know I can count on and call them anytime. They know you by name and take the time to get to know YOU as a person. I know my money is safe and secure even when a Nigerian Prince tried to scam me by way of a fake modeling agency. I was sent a check and they took one look and said you’ve been scammed never even blinked. Was such a huge relief. Banking is super easy and the ease of the app makes living away from home that much easier. You will always be greeted with smiles and friendly faces and that can make all the difference on a particularly bad day!

This place is very nice when do go in and they try to help you as fast as they can. But I’m always busy and can never go in so I call, I never get an answer. If the phone even gets picked up it goes straight to voice mail. I called like 4 times in a row and no answer.

Very good bank and great customer service. I got an overdraft because for some reason PayPal withdraw the money from my saving rather than my checking and they refunded the overdraft fee after I explained what was going on. Also the 3% APR is great, there is not a lot of bank that is willing to give you that.

I got the pleasure of working with Amber! She was amazing she made sure that I understood everything, that my transaction went smoothly and you could tell that she genuinely cared! She took her time with me and was also very patient as I have Tourette’s Syndrome, and a severe stutter, so it is often hard for me to get my words out, or when I have an episode of Tourette’s the constant outbursts are very distracting and some people become offended. Not Amber she took her time made me feel very comfortable and took great care of me! Thanks Amber!

Great place to work with and great people! Amber is always smiling and happy to help me with any of my questions. She is very knowledgeable and friendly that shows she cares about her customers!