Commercial Bank of Texas, N.A. E Main St, Nacogdoches

Not sure if the universal bankers who handle the handle the online resources are properly trained nor do I believe they care if they work there. When needing assistance on mobile deposit and request to speak to the supervisor. Typically you don't above someone else to get something resolved. The whole purpose we bank here and trust to put our holdings here that Cbtx would like to represent their name poorly or provide the customer services poorly. The point of this is that whoever work in that department are not all trained on the equally level as others. Two weeks ago I done a mobile deposit with same providers and followed the steps. Now their are different ways to deposit a check. But never have I had issues with mobile deposit as much as this bank. The branches and tellers inside the building who interact with customers and daily concerns are on a whole new level. They do go above and beyond. Now for the inside employees I cannot say the same. They have moved or maybe other associates moved to higher positions but whoever is in charge should know that the same level of business conducted inside the branches should be treated as well for those answering the phone calls. For insistence the call center CSR 5 level, employees being in the experts level of customer service. Now cbtx are hiring low quality or experienced employees to fill in their shoes?

I love this bank! I never have problems with them, and they are happy to answer any questions that I have. The services they provide are first-rate. Go to the downtown location or the Wal-mart branch for the best service, however. The branch on University just isn't as friendly.

Christa has the best customer service and is always able to help me no matter what the issue! This is the best commercial bank location.

Love that the atm has fair fees and gives you a larger amount of cash than most

Waiting over 15 minutes with 6 cars backed up with one teller in drive through

This is the Main bank and location for CBTx and this is the best location hands down. Their staff is always kind, ready to help and even help you after hours. One of their Excutives letting me in late on a Friday afternoon when I was running late due to work and helping me with a paperwork issue despite the fact it was obvious the man was on the way home. I’ve only banked with them for a couple of years now but I’d take them over Chase any day.

My family has been using Commercial Bank for years you could probably trace us back to the very beginning. I just opened up my first account here and everyone is so helpul and friendly would recommend to anyone!

Great local bank. We love doing business with friendly local people. Support local businesses. Thank you CBTX for being our bank.

Best bank I've ever dealt with.

Drive thru is a frustrating event with this fingerprint thing.