Commerce Bank Ne Antioch Rd, Gladstone

I would like to make a bone withdraw, please. I love ❤️ this bank and so does my Greta Girl. The young people are fabulous at this branch. I won’t go anywhere else. I’ve never had to wait in line at the drive through or in the lobby.

Employees do not know their business. Told to set up online banking online, then had to go back to the bank to set it up. If you don't want to help people and give them the correct information, then get someone who does.

If I could give no stars I would! I'm sick of getting charged overdraft charges for pending charges! The staff is rude, arrogant, and act like your issues don't matter! I'll be moving my accounts ASAP! Oh and don't even bother with the drive thru! I waited 20 min last Friday and finally gave up! Went back Saturday....waited 15 min and then the person working can't even say Hello...and then proceeds to take another 15 min to deposit A check! UPDATE: I did receive a call from Sheila with Commerce today, she was very nice and caring about my above stated concerns. She assures me they are working to correct the wait time issues, and that the issues of overall customer service will be addressed.

Excellence Service, I have been banking at this location for over 15 years and have never had any problems. The staff goes above and beyond to make sure that you are well taken care of and I have always felt that if I had a question or concern they would always ensure that I was satisfied with the resolution. In fact, I still consider this branch to be my bank even though we recently moved to Tulsa, Oklahoma

I have never, in all of my experience with ANY company, been treated as I have by this branch. After more than 12 years with Commerce, I am closing my accounts. Shawn has no business working with the public. I visited the Gladstone branch after having unresolved issues with an account and no return calls from one of their associates, Abel. I was directed to Shawn, the Assistant Manager. Shawn professed to knowing I had been having a lot of trouble with an account, but didn't know specific details. When I tried to explain, he stopped me and didn't want to discuss further. He was belittling, rude and dismissive, not even making eye contact as he sat looking at his computer. He threatened to hold the two checks for a week that I had been trying to deposit, but agreed to deposit them as a "one time courtesy." When he came back from the teller line. I told him that I had been offended by his demeanor and frustrated that he had not so much as acknowledged the problems I had been having due to delays and errors at the bank. Later that evening, I attempted to make an electronic deposit to a different account, as I have two with the bank, and received an error. I called customer service and was told my accounts had been locked and flagged for closure. I called Commerce directly and requested that I speak with a Consumer Advocate about some of what was said and done. They took notes and said someone would reach out to me. After three days I called back. After 4 days I called back. I even left another message for Abel, who never called me back. It took 6 days to receive a call back from the Consumer Advocate. She listened and seemed to be taking notes, but made it clear that this would be resolved by the branch. She promised to call the manager in the morning to discuss Shawn's demeanor. The next day I receive a call from none other than Shawn. Apparently, the Consumer Advocate asked him to call me to discuss my issues. His only explanation was that I didn't understand and that he had tried to "slow down to explain things to me", but there was lack of understanding. He was dismissive and, again, very, very rude. I asked for his manager's contact info and will be following up with Anne.

The Bank was amazing. I walked straight in to the teller and shared my problem with her about my debit card needing to be replaced and she assisted me with a smile and was friendly too! I sat and had to wait for just a few minutes, maybe 5, for the new card to be made and while waiting another very friendly young lady walked up to me and checked to make sure that I was being taken care of and asked how I was doing!!! This kind of service is what I would hope all businesses would be like!!! Great bank and people too!!! Love my Commerce Bank in Gladstone!!

Wouldn’t give a 12 year old who rode his bike there a box of pennies for $25 because he wasn’t an account holder. With customer service like that, you can guarantee that he never will be.

I’ve been banking at commerce for 11 years. I’ve consistently banked at 4 different locations between 2 in Columbia MO, plaza KC, and Gladstsone. Gladstsone makes me not want to bank at commerce anymore. They’ve screwed up two of my deposits. When I went to make my most recent deposit they pulled me out of line to make a deposit at one the the desks instead of the counter. He asked for my debit card and didn’t fill out a deposit slip. Now because he failed to fill it out out of pure laziness my home buying closing date is being pushed back. When I went back in they told me that he should’ve filled it out. They were probably just busy. So because of cutting corners I’m totally screwed.

One of the worst bank branches I have ever been to . This place is consistently understaffed with insane lines and wait times. Went in a month ago to drop off a payment and they did not have anybody working the front counter inside but had to go to one of the desks to get service. There was only a couple of people in front of me and I still waited about 15 minutes. I gave them the benefit of the doubt thinking it was just a bad day. Went in this past Saturday, and the line was to the door and the drive-thru is just as bad. So I had to come back the following Monday, I still had to wait in line with a few people in front of me and waited about 20 minutes that day as well. I'm not sure what's going on here, but this is wprst bank branch I have ever been to of any banks I have ever done business with.

I only come to use the ATM. Well lit and is next to the main road, which essential for ensuring you're safe if you're making a deposit/withdrawal at night or are alone.