Comerica Bank Ventura Blvd, Sherman Oaks

It is unfortunate the government has chosen this bank to represent and disburse the child support funds. A card was sent to me prior to attachment of my direct deposit. In order to not be charged a fee I had to go to the actual bank. I went to this Sherman Oaks location at the Galleria thinking I could just grab the ATM. Now with the pandemic and many stores closed I parked near the office buildings because I believe the bank to be somewhere in one of them. Nothing is really clearly marked regarding the bank. So I had to take a Freight elevator up to the 2nd floor and regular elevator down to the 1st floor to hit the plaza because the bank was in the other build. I walked to the building got into the bank I had only brought my ATM card. Gabby the teller informed unfortunately there was no ATM and she would have to have my ID tomake the transaction. Since the bank was closing fairly soon I opted to get the address to the studio city branch that had in ATM. This was closer to my credit Union Bank First Entertainment Which I might add is truly amazing their customer service's fantastic their gracious polite and respectful to their customers. I asked Gabby for a validation which she gave me and moved on to the next person after giving me the information of the location of the studio city bank. As I attempted to exit the parking structure the validation did not cover my short visit I ask the attendant for assistance. Where I was told there was a 15 minutes allowance on the validation ticket which was not enough. And I had to go back to the bank to get more validation. Since I was going all the way back to the bank I grabbed my purse with me ID and returned letting Gabby know there wasn't enough validation. Did I get an apology ... nope. What I got was an admonishment that they don't even normally validate especially to non customers, and all I am thinking is the nerve she had to cover her mistake by trying to make me feel bad and wait a minute ... I am a customer! I have an ATM account that manages the child support, 👎 I didn't choose this bank and by the way never will ... Because of the rude, and arrogant customer service ... but she chose to treat me differently because she didn't think I was a customer or "Banking member". I would say or hope Gabby was a poor representation of Comerica's actual bank standards. I took my cash greatful to never have to return. I bank with 3 different Credit Unions between personal and Business. Gabby doesn't know me well enough to assume something judge or treat me as she did. I can not recommend this Banking institution. From the looks of other reviews I stand in company of other who have been treated the same.

Worst bank ever first the cashier are always A sleep or out of their position then you try talking to the an feel uncomfortable because they don't do their God damm job right

If I could give them no stars, that is just what I would do. I've never been so pestered, bothered, annoyed, discriminated against and handled with by the manager as a client who has separate rules from the rest of the customers. The manager went out of her way to make sure I deposit and take out or cash checks and etc. only from their location. The reason I would go to Studio City's location is because I hated the manager at the Sherman Oaks location so much. She drove me crazy, would call me every morning, would try to make me meet with an investment advisor (I have a CFA, Series 7, 62-64 and once owned an asset allocation business with 244 employees for many years). I do not usually brag like that, but after telling her no thank you so many times, I finally told her my reasoning. She was pushy to say the least and demanded control and supervision over all my funds. She began to not allow me to "bank" when she was not present or took a day off. That is when things got crazy and she threatened that I need to bring my investment account with Citigold, Wells Fargo, TD, Merrill Lynch and Fidelity all over to Comerica where they have terrible commission fees.

Kim, is the best banker in the world.