Colonial Ford of Danbury Service Center Federal Rd, Danbury

Service department seems to be all over the place. Followed all prompts to have my truck serviced on time, service team failed to follow up and delayed my service by a day forcing me out of work. Wasn’t offered a loaner. Won’t them in the future and don’t recommend to others. PS your mailbox is full service department!

If I could give them less than 0 stars I would! Unethical is the nicest thing I can say. To begin with, we arrived for our 8 am appointment and no one greeted us, not 1 person said good morning or how can I help you. Eventually we went to someone who rudely told us to leave our car with the valet outside. We dropped our car off to have factory airbags replaced on a recall. Dropped our car off with a full tank of gas & picked it up with 1/2 a tank and 75 additional miles added. Despite several calls during the day no one called us back & kept the car overnight. I have no idea how this place stays in business.

Love, love, love this place. I will not allow any auto shop, except Colonial Ford Service, to touch my car! I've been bringing my Ford Fiesta here for 6 years -- they're professional, detailed, super friendly, accommodating, easy to schedule (online or over the phone) and fast! They've handled EVERYTHING for me: mice nests in the front hood, new tires, brakes, routine check-ups, storm damage, etc. Car is in such great shape people can't believe it's 6 years old (and has been across the country twice)! Sarah P. is the best service advisor I've ever dealt with and their amazing receptionist accommodates me every time I call. They have a great advantage rewards program w/special offers AND it gives you $$ back towards future services. THANK YOU GUYS!!! AAA+++

Would go back to again . Very clean. I forgot ny mask they gave me brand new ford mask made from the defense act. Gave me a loaner car. N went n got my car for me in the morning when it was very busy for them. True value here.

Went in this morning for an oil change and tire rotation. Was quick and painless. Was able to get some work done in the lounge while I waited.

Ive brought my vehicle in 4 times now for the same issue. They are cheap and lazy.

To this date I have not had a good experience with them. There is an underlying lack of professionalism in this company. I have done service there only because of warranty issues but now that I am out of warranty I probably wont go back. Today I was quoted a price for my brakes and I agreed to it. Later in the afternoon they called me with additional work that needed to be done and gave me a total. I said OK not thinking and waited a few minutes and called back. I got an answering machine and asked for a call back before the work would be done. No call. so I called back and was told that the brake price was per axle. I said I was told it was that much for the brakes not per axle he said well yeah I might not have said that but we will try to help you out. Maybe I can get you like a hundred off of the whole job or something he said, I said no thats OK don't do the brakes. He said sorry they are already done. You already authorized that. I authorized half that yes!!! Frustrated. I guess Ill go somewhere else for now on.

Brought my vehicle in on 2/10 for terrible smell coming from heater and was told I needed new air filters. 2 days later I start getting error messages regarding my ABS, Hill Descent Fault and Advance Track fault. Brought back 2/22 And after 2 and half hours I was told there was mud and salt covering the sensor so it wasn't sending messages to the computer. Less than 24 hours later the lights came back on. Now the smell is back.

I was not pleased at all! Paid for 24 point inspection with oil change and tire rotation. Fluids were never checked or topped off and air filter was dirty and they said nothing, also left grease on my door panel on driver side, will not go back!

What a service department. Valet parking! TV. Coffee from Starbucks. My car was done for oil change, brakes checked, tire rotation. Some other things checked. NO charge. Can't beat that service. 30,000 miles and still meaty brake pads. Thank you Colonial.