Clemons Ford Lincoln Service - Lincoln N Ct St, Ottumwa
Services
- Air Cabin Filter Replacement
- Auto Body Trim Repair
- Auto Brake Repair
- Auto Maintenance
- Battery
- Engine Repair
- General Repairs Maintenance
- Oil Change
- Tire Rotations
- Transmission
- Vehicle Inspection
- Auto Insurance
- Collision Center
- Complete Repairs
- Dealership Service
- Fluid Levels
- Fuel Filter
- Parts Center
- Parts Specials
- Reminder Services
Clemons Ford Lincoln Service - Lincoln Reviews
E
Adam, Stephen, and Brandy went above and beyond the last couple of weeks to help A&E Tire in Fremont with parts that were not only dealer only but cheaper with excelent servic. I also had a car that was a dealer only program, They sure treated me great! thanks for helping out the little shop without making me feel like I shouldn't belong. Jim
Jim, we appreciate the opportunity to serve you! We are so pleased the Adam, Stephen, and Brandy could show you what we believe in when we say we are a Dealer For The People! Thank you!
L
I absolutely love Clemons of Ottumwa service center. Brandi and Megan always take good care of us when it comes to service for our vehicle! I purchased vehicles that are under warranty so that they can be serviced at Clemons specifically. Thank you for taking good care of us and keeping our family safe!
Lindsay, we appreciate the excellent review! We are so honored to be your dealership and we appreciate the opportunity to service your automotive needs! Thank you!
C
The employees are always friendly, helpful, and accommodating. They have always given great service with excellent communication regarding the work needing done and the cost. Great place to buy and service your vehicle!
Thank you Christine, we appreciate the excellent review and your repeat business! Thank you for the wonderful feedback about our service department!
W
The service was great and they go out of there way to make sure that your vehicle and experience with them are satisfying for you and your car. Thank you so much🙏
Wilfredo, thank you sharing your experience with us! We appreciate the excellent review and we are honored to have earned your business, thank you!
G
I have been taking my truck to them since we bought it. They have always been real good to us, treated is nicely and all are very respectful.
Thank you for the excellent review! We are honored to be your dealership! Thank you for the repeat business and the opportunity to service your truck needs!
J
Always courteous and helpful. Been a customer for years and have no problems with choosing a vehicle or service.
Thank you Jessica, we appreciate your repeat business and the excellent review! Thank you!
W
This is one of the best Ford dealerships I've ever had the pleasure of working with. They are fast and they are very knowledgeable and they are extremely fair and flexible. Having had to come here because another Ford dealership couldn't find the problem or fix it. They were able to do it
R
Checked the website to see vehicles and prices but that's not happening unless I first give them all my personal information... That's pretty annoying but maybe that's why I've never seen anybody there when I drive past. Way to help out Vaughn Automotive. I'm thinking they should be paying you guys for your service.
Ryan, we are sorry for your frustration -- there is some science and method behind our madness, but it appears you don't care to know why so we won't waste your time explaining. We are doing just fine, we have helped hundreds of people this year alone, many of them who didn't think they would be able to get approved for a Nicer, Newer car. Those people who actually went through the process and allowed us to help found a lot of value out of it, and instead of bad-mouthing us, they hugged us on the way out for making an impact in their lives -- and those are the people who keep us motivated to wake up and come to work every day. But if you know someone over at Vaughn's, could you run that idea by them about them paying us? That would be pretty cool. :)
J
Very nice indeed always get great service
Thank you for the fantastic review J! We appreciate your repeat business!
S
They sold me a ford flex that had been wrecked after lying to me and telling me it hadn't been when I specifically asked them. Car was dirty when I test drove it so I couldn't see alot of the damage until I got home. Holes were cut out of the carpet around the base of the seats, electrical had been messed with and exposed under the seats. Center console was off center and broken They put new tires on the front but not the back on an awd vehicle which u cannot do. The rims were completely chewed up. They would not even consider fixing any the problems but do an aliment and put new tires on the back too. But luckily I was able to take it back and get my car back. I will never deal with clemons again and will be telling all my clients the same thing.
J
Megan at the service desk, and the other staff were very helpful and accommodating with getting my truck serviced.
Jack, we appreciate the fantastic feedback about your visit with us and our Service Department. Thank you for the opportunity to earn your business!
T
Best car experience I've ever had. A very Schippers is the best... No hassles.
Tina, we appreciate the excellent review! We are so pleased to have made your experience with us the best one! Thank you for the opportunity to earn your business!
T
Customer service was spot on but did have to wait for paper work to process. This took a few more minutes than i had on my lunch break. All in all great job.
Thank you Tyler, for the great review. We respect everyone's time and do our best to get everyone back on the road as quickly and safely as possible. We are sorry the paperwork took a few extra minutes. We appreciate your business!
M
Very friendly David took good care of my car. Just move here from out of State. They all made me feel very welcome
Maggie, thank you for the excellent review and we are so pleased David could help get you back on the road safely and in a timely manner! We appreciate your business and welcome to Iowa! We hope to be your dealership of choice!
N
Clemons of Ottumwa didn’t give up on me they never said no they worked with all the way to the end until they put me in my brand new car. Everyone was patient and very kind and very respectful
Nicole, we love helping our customers and making dreams come true! We are so honored to have earned your business and we appreciate the excellent review! Thank you and congrats on your brand new car!
J
Good service on my car. Quick, effective and helpful staff.
Joyce, thank you for the opportunity to earn your business, we appreciate the excellent review!
R
We forgot the paperwork for our car so we had to come back the next day. They sold the vehicle we were there to sign the paperwork for a couple hours earlier. They failed to mention that to us and ran our credit 2 times a piece on an entirely unrelated vehicle not even close to what we wanted then told us there was nothing they could do about the credit checks they ran on us which dropped our credit by 20 points. They couldn't even be bothered to make a call for us to the people they ran our credit checks through just said we had to look them up and gove them a call. The worst car lot I have ever visited in Iowa. I definitely highly recommend going to Vaughn Automotive instead. They at least discussed EVERYTHING with us before even deciding if they were going to attempt to run our credit.
B
The staff at Clemons was very friendly and fixed the problem very efficiently.
Barb, we appreciate your repeat business and we appreciate the excellent review! We are so pleased we could help get you back on the road safely and efficiently!
C
Always good service. Karissa is the best!
Thank you Carol, we appreciate your feedback and the excellent review! Karissa is one of the best, thank you and thank you for your business!
J
We had a very positive experience at Clemons of Ottumwa. Our sales rep listened to our needs and worked with us until we found a perfect vehicle to suit all of our needs. Finance was hassle free and very efficient. We highly recommend this dealership!
Judy, we appreciate you taking the time and sharing your experience! We are honored to have earned your business and your recommendation. Congratulations on your new ride!
C
I went in for an oil change on the car I purchased from Clemons. The girls at the service desk were both friendly and efficient. My oil change was faster (I had an appt) than I expected. I will continue to buy my cars from them and use their service department due to the great service I always receive there.
Crystal, we appreciate the excellent review and feedback! We are honored to have earned your business and recommendation! Thank you again!
C
I had some warranty work done on my Ford and was extremely pleased on the level of service I received. Dealing with professional, informative staff in the service dept was refreshing. A shout out goes to Kurt Stevens who treated me like I was the only customer he had dealt with that day. He explained things to me in terms I could understand. He is an asset to the organization....keep up the good work.
R
The Clemons service department and parts department are amazing. They have always helped me with both my truck and the wife’s minivan. They also rearranged their schedule and helped my dad when his truck had an issue while he was passing though. Great people.
Ryan, thank you for the excellent review about the Service and Parts Department. We love to serve our customers and help them get back on the road safely! Thank you for sharing your experience with us. We are honored to have earned your trust and business. Thank you for your repeat business!
C
Only getting an oil change but the service tech must have checked my car over and found my air cleaner needed replaced. I told them to go ahead and change it. I appreciated that brought to my attention! Service staff very friendly!....Great Job!!!
Colleen, we appreciate the fantastic review of our Service Department. We are honored to have earned your business, thank you!
K
I had 2 recalls and Clemons ordered the parts. The next day parts were in and they had my car in same day and done in an hour. Amazing customer service to...
Thank you Kristina, we appreciate the excellent review and the fantastic feedback about the service department! Thank you for your business!
D
It’s ridiculous that you need to submit your name, email address and phone number on the website just to see the inventory… and then you have to call to get pricing. What a joke! Just show the dang inventory and pricing... I FELT I NEEDED TO ADD TO THIS REVIEW... They keep calling me over and over and texting me! please remove me from your mailing/text list!
Dan, we understand your frustration, but there is a reason for why we conduct business the way we do. By having you submit a little bit of information to view the inventory, we can immediately start building a relationship with you and find the perfect solution for your lifestyle and budget. Our inventory changes rapidly and sometimes the vehicles on the lot never even make it to the website inventory. We bet if you give us a chance you would actually enjoy our process and our friendly, professional team that listens to you and assists in finding the right vehicle. We work to earn your business, not just create a transaction. Give us try, you might enjoy it!
R
Absolutley the best car dealership in central Iowa, Hands down! Always willing to accommodate the customer.
Randy, thank you for the fantastic review! We are so honored to have earned your business and your recommendation! Thank you!
D
Very nice job. Worked me in, cordial and kind, and nice service work on my car.
We appreciate the excellent review Doug! Thank you for your business!
A
Megan Always takes care of my truck ! Thanks for the great customer service
Antonllyny, we appreciate the excellent review and feedback about Megan! Thank you for your repeat business, we are honored to be your dealership!
S
I can't look at their inventory online without providing contact info and agree to allowing them to send me junk mail everyday. Definitely won't be buying Anything from them now.
Thanks for looking in to our company. I understand your comments, and I understand your frustration; we don’t want anyone to get angry, just as we don’t get angry with people who don’t do business with us. I know it’s hard to understand, but there is some “method to the madness”. We didn’t always ask for information in this manner. After a very long time of research, and a ton of money spent on that research, we discovered two very startling things: 1. There were a large number of people who actually wanted to do business with us, but surfed our website for a while and didn’t think they seen anything that worked for them. These were all kinds of people; there were people all over the state who have bought cars from us for many, many years before the internet; there were local people who didn’t like traveling to buy their car; and there were even more out of town folks who like us & our staff, and like our no-pressure, up-front way of dealing with customers. What they didn’t know is we have all kind of resources to find the right vehicle for them. We have several stores in the family across Iowa, and inventory buyers trying to buy cars every day. We couldn’t help those customers because we didn’t know who they were or that they were shopping, and they didn’t know we could have easily found other vehicles than what was showing up on our website. 2. A large number of people were leaving our site because they believed their credit was so bad that we wouldn’t be able to finance them, so they resorted to a “Buy-Here Pay-Here” which is the worst thing they could have done for their credit; or they thought there was no way they could afford payments on a nicer, newer car. So we experimented. We found most people were willing to give us their information because they truly needed help. I can’t count the times we have changed somebody’s life because we were able to contact them, find a lender willing to work with their specific situation, and get them approved for a car so they could go work, go to school, pick up the kids….whatever their life needed. So what I’m saying is we get a few complaints about the website now and then, but for every one complaint we get, we get 50 “Thank You’s” from people we were able to help – people who were disrespected and treated poorly at other car dealerships just because they had a few bumps in their life. In this age of all those corporately-owned, big-city stores having such huge advertising budgets, they may get a lot of attention, but they are empty promises, they care less and can’t match the experience at a privately owned, small Iowa business. I know it sounds corny, but that’s what we do – We aren’t doctors or surgeons saving people’s lives; we aren’t scientists curing diseases – we are just normal hard-working people and we found our own little way to make a difference. If that doesn’t resonate with some people, well, we accept that. We wish them luck in whatever experience they are searching for. But for people that are willing to understand why we do things, maybe we can help each other out. You see, the information isn’t a secret, it’s just that we can’t help people if we don’t know who they are or who needs help. We don't send "junk mail" any day, let alone every day. Our Customer Care team reaches out to see if they can answer questions or help in any way -- and when you don't want to talk to them anymore, just tell them and they quit reaching out -- that simple. If you have specific questions, and are willing, we would love to help. Our sales team is super friendly, we think you would like us -- or if you prefer, we’ll put you right in touch with a manager and you can work directly with them. No hassles, just up-front dealing and hopefully happy approvals!
T
Super expensive service charges. Makes me remember why I prefer not to go to a dealer for regular work. Oil change was a good deal but spark plug change and brake pads replacement and a couple of minor things like coolant replacement added up to almost $1000. Completely blew me away. $99.95 hourly labor charge, apparently rounded up to a whole hour or more for most tasks.
Thom, first and foremost, thank you for your business. We are disappointed you feel the way you do, as our goal is to obviously delight our customers. We understand you don't do this every day, and there have been a lot of changes. First of all, in order to employ the very best technicians, and to keep them around, you have to pay them well. Personnel is our single highest expense and we are paying significantly more for good people than we ever thought we would. On top of that there are benefits to stay competitive with any other industry. On top of that there is a ton of training that has to be done in order to be the best shop we can be. Then of course, just like all of us in our personal lives, the cost of everything is going up -- the cost of our supplies, of oil, grease, special tools, electricity, property taxes, technology, the cost of cars -- you name it, it has gone up. In 1962 gas was .31 and you could go to the movies for .69. It is inevitable that as time goes on prices go up. On the bright side, we are still 30-40% cheaper than the big city, cheaper than our local competition, and if one would shop like services, we are also right in there with small independent shops -- our advantage? Our techs are trained, we have the equipment to do all the repairs, not just the little ones, we have loaner cars, we have a shuttle service, we have a car wash we run most vehicles through, we have a nice waiting room with TV (a lot of value that most people forget to include).... and the list goes on. We try our best. We don't just throw darts at a board to determine our prices -- it takes a lot of thought and research to come to the intersection of keeping it affordable for our customers and keeping it enough to pay our bills and keep the doors open. Didn't mean to write a book here, but we take customer feedback seriously, and if it was important enough for you to wonder about and post, it was important enough for us to explain. Again, thank you for your business and we hope to see you again.
R
Scheduled an appointment on a Monday night since I had to work until 4. No one really seemed to care I was there to make a vehicle purchase or not. Two young men who apparently worked there were being rather obnoxious moving vehicles while I was looking at the truck I was interested in. The sales people who I did work with had very little to no knowledge of the trucks I was looking at. Ended up making a purchase elsewhere due to a lack of customer service and knowledge of their vehicles. Only gave them two stars because the second salesperson who I was dumped off to by the first salesperson was slightly more cordial and personable than the first.
R
I was in the area and dropped in to get an appointment. I was told by the service manager that she could do the service right then and it was done promptly and efficiently.
Richard, we appreciate the great review! We are so pleased we could accommodate your schedule and get you back on the road safely and in a timely manner! Thank you for your business!
L
Dropped off my vehicle for routine oil change, was done quickly and I got on with my day!
Laura, we appreciate the opportunity to earn your business and take care of the maintenance for your vehicle! We are so pleased we could help get you on your way efficiently!
J
The people are what makes a business. I trust Rick, Megan, and Brandi to insure a quality repair. That’s what it’s all about. They didn’t disappoint. Kudos to Clemons Toyota service.
Joe, we appreciate the opportunity to earn your business and your trust! Thank you for your business, we are honored to be your dealership!
J
Very accommodating when car had problems on weekend called and they got me to a tow truck and brought me a car . Service is great
Thank you Judy, we appreciate you sharing your experience with us and leaving an excellent review. We are so pleased we could help get you back on the road safely and quickly!
L
I took a F450 to them for repair. I think they don't work on this big of truck, but instead of saying so they ran the batteries down and said the motor isn't any good. We had a big snow storm coming, they parked it out behind their building and left the sliding back window open. I only know this because I thought I better get the batteries out and charge them before taking it somewhere else. Glad I did before the snow hit.
Linda, so sorry for the problems with your truck. Yes, we actually do work on trucks like yours and even bigger. We diagnosed the problems and shared those with you. We did not "run the batteries down" -- that does not benefit us in any way, nor do our Heavy Duty technicians have time to do something of the sort. We found low compression in multiple cylinders, a bearing seized the engine. We suspect the engine ran out of coolant, over heated and damaged the engine. Even though you bought the truck from a salvage yard, if bought recently, they should still have some level of policy adjustment to either help with the repair bill, or even possibly help find a replacement engine. As far as the window, we are very sorry if it was left open -- our staff usually walks the service lot at the end of the day to check on customer cars and if it was missed, we apologize and glad you caught it.
B
The service department did very well. Diagnosed the problem, ordered the part and fixed the problem. All in a very timely manner.
Brian, we appreciate the feedback about your service department experience. We are so pleased we could help get you back on the road safely and in a timely manner! Thank you for the opportunity to earn your business!
B
Everyone was very helpful and accommodating. We were not able to get there by service closing time but they allowed us to pick the car up with sales.
Bryan, thank you for the excellent review! We are so pleased that we could accommodate your needs and make sure you were able to get your vehicle and get you back on the road safely!
J
I arrived early and service department was already available to take care of me. Was in and out in 30 mins.
Thank you Jeff, we appreciate the excellent review of our Service Department. We are so pleased we could help get you back on the road safely and quickly! Thank you for your business!
C
Clemons Ford is AWESOME! Karissa, the service manager saved my trip. Stranded in Ottumwa with no brakes, and despite the dealership being slammed with appointments, the service manager Karissa was able to get my F-150 in the shop and fixed within the hour. Great service! Karissa is my hero. Thanks.
K
My first time at Clemons service department. Friendly and helpful front desk staff, and quick, efficient service.
Thank you Kyle, we appreciate the fantastic feedback! Thank you for your business and we hope we can be of service to you again in the future!
D
I was in need of possible warranty work on my vehicle, and they accepted it and didn’t find a problem after all. They inspected it, found no issue, and didn’t even charge me for their time. Clarissa, from the service department was very helpful, and made sure that the issues were taken care of. It is a great dealership!
Hello Daniel, thanks for the great Review and we hope you have a wonderful week!
B
I was a stranded motorist, and this dealership, made time in their service dept, to fix my broken hose and get me back on my way. They were kind, understanding, and very professional. They are exactly what I would expect from a Ford Dealership, Highly Recommended!
Brian, thank you for the excellent review and we are so pleased we could help you get back on your way in a timely manner! We appreciate the recommendation, however, you gave us the lowest rating possible with a 1 Star--sounds you like you meant to give us 5 Stars for excellent. Thank you again and we appreciate your business!
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FAQs
1. How Can I Contact Clemons Ford Lincoln Service - Lincoln?
You can contact Clemons Ford Lincoln Service - Lincoln via . You can fill in our easy-to-use online form to submit your loan request as well.3. What Type Of Loans Can I Get From Clemons Ford Lincoln Service - Lincoln?
Clemons Ford Lincoln Service - Lincoln provides all sorts of loan services, including: '- Air & cabin filter replacement
- Auto body & trim repair
- Auto brake repair
- Auto maintenance
- Battery
5. Is Clemons Ford Lincoln Service - Lincoln An Agency Or A Lender?
Clemons Ford Lincoln Service - Lincoln is a Auto repair shop that accepts all kinds of loan requests including online installment loan services. In addition, iPaydayLoans, as an online loan service platform, can link our customers with our panel of partner lenders to get dependable loan services.
2. Where Can I Find Clemons Ford Lincoln Service - Lincoln?
Clemons Ford Lincoln Service - Lincoln is located at 2839 N Ct St, Ottumwa, IA 52501, United States. You can look for their store address on the map software and get the support you need from them without any hassles.4. How Can I Get A Loan At Clemons Ford Lincoln Service - Lincoln?
You can fill in our easy-to-use online form on their website. If you need addition financial assistance, you can always check our website to choose between various loan options.6. What Will Happen If I Failed To Pay Back My Loan?
You can discuss the issue with your lender if you have trouble performing repayments. Your lender may adjust the loan plan for you to fit your financial situation at the moment. Click here to learn more information if, for example, you defaulted on your title loans online.7. Can I Get Loans With Unpleasant Credit Background from Clemons Ford Lincoln Service - Lincoln?
Yes, it is possible to apply for loans without perfect credit score such as online personal loan services from them. You can contact the lenders for detailed information regarding loan requirements. You can also check out our website to get instant loan offers with bad credit-friendly requirements.