Citizens Savings Bank Wyoming Ave, Scranton

My business partner and I came into this bank with intentions on opening up a business account. We later found out that we were looking for CITIZENS BANK not CITIZENS SAVINGS BANK (GPS error), however we were extremely appalled by how we were treated. When we walked in the 2nd door had a sign saying to buzz the door in order to be let in. When we did a rep/teller from the inside said (she spoke through the intercom) that she needed to see identification. Naturally we were shocked and confused but we complied. She came to the glass door and viewed our IDs. We assumed that maybe she would take down a name but no, she just looked through the glass and let us in hesitantly. Like I said in the beginning we figured out that we were in the wrong bank, however we had already decided while walking in that we were not doing business with this bank if this is how black people are treated. We were in the wrong bank but we could have easily been a customer had the experience been pleasant. Lost a potential customer. I hope upper mgmt talks to the tellers about how to deal with black/brown people.

The bank staff is always nice, courteous, and very helpful.