Citizens Bank Of Kentucky Broadway St, Paintsville

Horrible bank. Their post and pending process is a joke . I moved money from one account to the Citizens account to cover a reoccurring monthly bill. The account showed the money transfer was complete and it was available. The next day the money was not in the account showing pending and the bill came through and over drafted . 37.00 bucks it cost me . I called the branch and they were absolutely no help. Don’t use this bank , use Community Trust.

I just had a horrible experience at the atm in painesville. My card was stuck in the atm and they tried to confiscate it. Thankfully we were able to get it back after some runaround. Horrible customer service 😠☹

I am writing this review on behalf of my friend who was the VICTIM of a scam and lost $100. He called the bank hoping they would be his allie and return the lost money, however he was sadly mistaken when the bank took the side of the SCAMMER AND REFUSED to help him. It's a shame when a bank sides with criminals. I would withdraw every last cent and close all your accounts this bank doesn't deserve to be open. DO NOT USE THIS BANK!