Citizens Bank Francis Lewis Blvd, Queens

The staffs are very unkind. Do not expect to be helpful. I will change the HSBC account to TD bank soon. I have used HSBC account for 11 years including Mortgage and my every incomes. but I got disappointed serious. But TD bank staffs are very positive and kind. I will move the HSBC accounts to TD bank. NY HSBC of China is very unpleasant.

I was having a problem with my accounts at capital one and needed to set up my new direct deposit from my job ASAP. My friend told me about this bank and decided to give it a try. I went in and the staff was wonderful. I sat with Wennifer and she helped me set up my accounts. It has been a few months and I must say I am very happy with my accounts there. Did I mention I now get free checks? Thank you Wennifer for helping me get started with you guys.

Staffs here would like to give trouble to customers not helping at all! They don't let me edit a check that was issued by myself before deposit! They threatened me if I deposit an edited check even with my initial sign, I may get the check return and charges!

Horrific service offered. I felt devalued and belittled. Ms. Allice Fu refused to render service just because I don't speak fluent english. Ms. Fu offered to give best quality service by kicking me out to go to another branch where they have an HSBC personnel who speaks my language. She claimed that the branch where I opened my checking account is now closed and merged with another branch that is 2.2 miles away from the bayside branch. Am I supposed to go find the branch where I opened my account to get HSBC's banking service? Now, I am already at the branch speaking to a HSBC representative, Ms. Fu, face to face in person and all she can offer is go to the other branch to receive service. Best quality service it is.

Wennifer helped make my transaction easy and pain free - she was very helpful and informative. Make sure to ask for Wennifer - her assistance is worth the quick wait!

Went there to deposit cash at the counter. After everything is done and left, she called me back and advised me I was short $15 on the deposit. Felt really strange because I was there for 10 mins and she did not check the count on the machine but gave me the receipt for the amount. I was driving, so I just told her to deduct $15 from the deposit. What’s even more strange is that the transaction for the $15 is a withdrawal. I thought it should be an adjustment. Feel scammed by the bank teller.

Honestly, I never thought I would leave a review for a Bank but I have had it with this branch. Likely 9/10 times I go to use their ATM to make a transaction and it is out of order. My experience is- it seems to work through each prompt, then fails right before the end of the transaction, providing me an error message 'to contact my financial institution.' I also hardly use their in-person services due to limited branch hours, however any time I have, they're not very friendly and on top of that they're very slow to complete each customer's transaction. They appear to have limited staff, 2 tellers during busy times and you can up end standing in line for at least 15 minutes. I would not recommend this branch, they do have parking which can be helpful but either way, their live services are flaky or their ATM is out of order; can't say you'll be leaving as a happy customer. Don't waste your time here.

I was there a couple of days ago and joined their student banking program. I’m so excited they approved my first credit card on the spot. I just got it on the mail and now I can start making credit It is just a relief 🙈🙈 Thank you Wennifer for helping me get my first credit card.

I've never had an issue with the tellers or staff there but the ATM is very unreliable. I've come here on multiple occasions in the past few months to use the ATM and it's been out of order. This happened again last night (May 7th). It's very inconvenient. I can no longer rely on this branch to do any transactions outside of their bank hours... May 31, 2018 update - ATM is out of service again. August 31, 2018 - ATM out of service again!

Hearing the testimony from others, their ATM isn't that great either. It should be fully functional, but there were some options that were offline when they shouldn't be. Doesn't anyone check before the weekend starts?