Citizens Bank Tiogue Ave, Coventry

I went there to cash a citizens check from the Narragansett Indian tribe and was told that they didn’t not recognize it as a real tribe and that just Bc google says “ it’s a federal Id and an official form of a government issued ID and the equivalent of a United States passport “ Does not mean it’s real. The manager was rude ignorant and disrespectful. She made me wait 20 minutes to speak with her just to send the new teller out to say she’s not gonna change her mind. Basically didn’t even listen to me the only person I got to speak with was a teller that just started working there. I normally cash my checks at a different branch and never have any issue occasionally I’m asked to show a second from of ID. The way the teller looked at my like I handed her a gym membership was embarrassing but expected I get it some people don’t know that Indian tribes are a real thing and federally recognized I don’t mind taking the time to explain but ignorance is no excuse to be disrespectful. The tribe is currently giveing all there members $2,000 stimulus checks and the bank that over a million in grant money is going through is citizens bank.

I don’t think anyone likes going to the bank, but if you have to go this is the one. I have been going to this Citizens branch forever because they are always super nice and helpful. One time some lady in a brand new car rear ended my beater in the drive up hahah, her car was straight totaled! I had zero damage was hilarious.

I withdrew $3,000 at the window. They shorted me $100.00. The woman at the window quickly give me the$ 100 and apologize for the mistake.

Great bank. Great tellers and office staff. Very courteous and friendly and very helpful.

I can cash my Walmart checks here too also.

I went out of my way to go through a drive through branch and attempted to get a bankers check through the drive through. I have very young children who were crying and didn’t want to drag them into somewhere and expose to places or people they don’t need to be due to the pandemic. I was told it’s “easier” for them to do this in lobby, so I should come in. I went in lobby with my upset children masked up, and when I explained why I attempted the drive through in the first place. I was told they don’t like to do it because it “takes a minute” to print the check. There was no one behind me. I’m glad the company is so invested in the convenience of their employees, but this customer would have really appreciated a little warmer customer service or at very least empathy when the situation was explained. Very cold and unprofessional customer service.

Bad experience deposited a citizen check someone gave me and they are holding it for 3 days even though it's one of their checks. So sick of this bank

Worst customer service. I think her name was Jenna. Worst attitude. Never calling for any help from here again!

I come to this one most often nice and courteous bank tellers that know what they are doing.