Citi S Arlington Heights Rd, Elk Grove Village

Security was called on me while I was at the ATM withdrawing from my account, while wearing a mask. Didn't even go through the doors past the ATMs and security was at the door before I left. That's the supervisor company vehicle parked in front of Citibank, both were in uniform. Racism? Or a bank not setup to handle the future?

Amazing customer service! Michael and Fausto were both above and beyond duty. They both stepped in and helped us out when we were in need of notary services. Both were very gracious and friendly and knowledgeable. We have been with Citibank for over 30 years And would highly recommend them!

Since when has the Elk Grove branch of Citibank closing for lunch. I tried to conduct some business there and was refused entry into the bank. I was told to come back in a half hour if I needed something. The branches hours are posted as 10:00AM - 4:00PM, there is no mention of the bank closing from 1:00 - 1:30 for lunch. Citibank has been my bank since 1987 and I have a Goldcard, no more I will be looking for a new bank.

Horrible customer service and management. After waiting half an hour to talk to the personal banker, they told us we need to make an appointment. And few staff in the back just walking and do nothing. Only one personal banker working.

Came in here during my lunch break to be seen by a banker waited 40 minutes while to bankers were standing around talking to not be attended to. I can't imagine that being convenient for banking customers.

Michael Ortega was great, when open new account with my husband and it was very easy process, thank you

The star rating is really just for Citibank in general. When I first joined my wife's account in 2005, I was happy with Citibank. We had rewards on our checking account, no fees, and there were other services offered such as coin counting. Fast forward to 2018, no rewards on the checking, if you do not meet certain criteria, they want to charge just to have an account, and now they are doing away with coin counting. Isn't money, money. Coins are no longer considered currency at this bank. I think it's time I go back to MY bank. One that's not too big for the common folk.

If you worked there every hour they are open in a week, you'd have a part time job. No more drive ups. Won't take the change my kid saved up. I asked them what bank they wanted me to switch too since it's obvious they are trying to get me to put my money somewhere else.

Incompetent and unhelpful staff and management. I had to go to another branch to resolve the issue.

Save your sanity! Go elsewhere. Employees here will lie and mislead you, then joke about it. Better off going to the Hoffman Estates, they are wonderful there.