Chemcel Federal Credit Union E Main St, Alice

Very rude with customers, they have ridiculous rules that are not safe, and decide what rules they follow when convenient for that exact moment. One of the tellers is a sweetheart the other is.... not very professional. I've had them call screaming at us over mistakes they made, and feel the need to back the other horribly rude teller. If you want to pay $1 per in bank transfer and only do it over the phone, or if you like being treated with disrespect, or if you don't mind the "rules" changing when convenient for them then this is the branch for you. Sad truth is I've dealt with other Chemcels and did not have any issues very friendly and helpful. The Alice branch is not worth your time or effort and I've reported them already. I've had the same bank for 11 years no issues and no complaints so it's not me...

I'm extremely disappointed with Chemcel services! Kingsville branch!!!! Horrible SERVICE!!! They do not look out for the customers at all. Very RUDE! I was contacted last Monday that my account had 7.38 and that what I wanted to do with my account. I'm like what do you mean, we have over a hundred dollars in our account. That's when I was informed that I had been charged 5.00 for 36 months. AND NOW I"M GETTING CONTACTED! REALLY!! We opened an account 5 years ago and it has been over 3 years since we used the account thinking we would still be members and have our 130.00 still available. Three years of charging fee and not receiving mailed letters or phone calls I get a call three later about my account. How convient for the company when they want to cover their fee but careless about notifying by mail or phone years ago. They waited until I had nothing left. I called several times to speak to the branch manager T. Gonzalez and she wouldn't return my calls until 10 days later. There was nothing documented in my notes of contact through mail or calls but as they claim they contacted through email. An email that hasn't been used in the last 5 years. Do you really think a customer is going to have an account open for 5 years to get charged fees every month. And to top it off they look at account every year that are not active but surely didn't make an effort to contact with mailed letters or calls. No help at all and very rude say they sent emails which I didn't receive. None of the fees for the last three years were returned. They should of notify me if this was occurring for over 36 months. Wow! more money for their benefit. Many people complain about the same situation. They can careless about the customer and are ready to take everything until they leave you with $0. Never again will I or my family and friends do business with these crooks.

Love this bank! So helpful and always taken care of in a timely manner

I wish I could give them 10 stars!!! Very good customer service, so happy walking out of the building.

They always have treat me right when I walk in that front door, very professional.

VERY slow service and do not have a clue what they are doing