Chase Bank W Austin St, Marshall

Nobody ever answers the phone, the atm has been down for weeks and they can't even give the courtesy of having a sign or cone there to let people know. The customer service is horrible. It's a shame the bank was taken over by someone who has no idea how to run a business. Unprofessional as all get out.

Hello , hope all well, I can't reach them by phone call, do anybody have the manager name ad email to ask my questions ? thanks

I never felt so discriminated at this branch the supervisor seen we've been waiting had the nerve to ask the other person if she wanted a glass of water and not us(husband&I) that was the first second the worker who attended us didn't want to add my husband into my account(I've been to too many banks and NEVER had any problems with the 2 ID that my husband has, also chase) people shouldn't look at the color of ur skin, we are ALL HUMAN and should be treated the same, I'd rather drive an hour away then to come back to this branch🤬

The bank tellers always greet my kindly as I walk in and there is even fresh coffee on hand here.

I've been calling numerous times all day and nobody has answered the phone.

Teller is rude and short with customers. Terrible customer service. Maybe some retraining is in order. More than one banker should be available on Saturdays. People have jobs that make it impossible to come during the week and to be greeted by a teller with a bad attitude is bad customer service. Maybe two bankers and no teller would be a better way to use resources on a Saturday especially since the tellers job can be done more efficiently by a machine.

Drive through atm has been broke for 3-4 weeks now. Today the walk up atm is broke. Too bad there's no other atms around....

Chase bank is a poor exuse for a bank they don't do good business you can get a hold of them when you need to do business when you able to do business you have to call customer service to get help and you have to jump through hoops to do that you have to give the phone automative system your account number, password to your mobile banking, and pin number just to talk to someone.

Terrible service. I called the marshall location to ask about hours of operation and the woman who answered hung up on me. When I called back she cussed at me then put me on hold until I hung up. Horrible service.

Nice new building, had no staff interaction, just hit up the atm. Nice location though, near a historic portion of the city