Chase Bank E Park Ave, Long Beach

Excellent through and through. Most branches I reach out by phone have trouble answering their phones. This one always picks up the phone on first call. Furthermore, I worked with a representative named Ryan K. He was seriously awesome. Friendly and professional, Ryan helped make my experience at this branch go as smoothly as possible. Also went above and beyond by helping me sort out an issue with my account that my typical branch (Mineola location) completely dropped the ball on. Can't thank him enough

The service inside the branch is great but why are the ATMs always broken? Impossible to make deposits after hours. It’s been 4+ months. I don’t want to drive out of town to make deposits at night!

I arrived at this location at 4:34pm today to open an account -3/5/21 Gentleman in front entrance asked if I’d rather come back tomorrow as they were closing at 5pm. I said, I needed an account before end of day and asked what is the minimum to be held in an account for future notice to self. He asked if had $100. I said, a few grand. He then proceeded with it being almost end of day, that I could make an appointment to be seen any other day etc. I was disappointed. I thanked him anyway and went elsewhere nearby; where in a matter of seconds I was seen, taken care of and out by 5:03pm.

Amir And Udelka will do back flips to assist their clients. Randy is super helpful and efficient. Very thankful to have a bank with incredible service in town.

Impossible to get a hold of anyone in this branch. Good luck if you need help.

Very disappointed in the service given to their customers. Living in Long Beach I needed something notarized in a emergency. I looked to see who in town was a notary. I found one at the UPS store. My luck their notary was not in. They said go to Chase next door. I said ok great. Being a chase customer I was relieved. I walk in bank and was greeted by a young man with a clip board. I was told that the only appointment was at 3:30 PM. That was 2 1/2 hours away. I explained that I had to have this done asap. I also explained that I am a chase customer with five lines of credit. Didn’t matter to this young man. I have just lost all faith in Chase Bank. It was a one page document and the notary was 20 feet away. The notary had a customer at her desk. I was not looking for it to get done While she had a customer. I explained that I was a customer it didn’t mean anything to this young man. The only person with compassion was the lady from the island Park branch. She asked me who I didn’t banking with at this branch. Why would you ask that??? Oh I see if I knew someone I could get it done. That’s horrible customer service. Rest assured my 5 lines of credit with chase will be cancelled by the end of the day. Why would I give business to a bank that can’t even help a customer?? Upon cancelling my accounts I will def make sure everyone at Chase knows. This would have taken 3 minutes. Maybe Chase branch in Long Beach should do some refresher training.. Jim Staubitser

Tried to set up a Chase teen banking account for my niece, and was told her parents, my niece, and I had to be at the branch for a 45 minute process to establish an account. Given the schedules of working parents and a teen, I asked if I could fill out any paperwork ahead of time, or if the teen and parents could be there at the end of the 45 minute period. Kathy (the Chase rep) informed me there is no paperwork, it's just data entry for "the ENTIRE 45 minutes" and all parties had to be present for the full amount of time. After researching options, I instead opted for a Capital One Teen account, which was 100% online, required NO TRIP to the branch. I successfully set up an online custodial checking account for me niece in under 10 minutes. Hoping Chase as my preferred bank finds a way to improve their process; their teen account and branch service was relatively disappointing this time around.

Worst bank ever. Wont give me my money back.

Great people work there always willing to help with anything

It’s in A very good location