Chase Bank Marguerite Pkwy, Mission Viejo

I went into this branch for business account maintenance. Braden, the branch manager was very genuine and helpful. He connected me with Jessica, who was very kind and thorough. It was a great overall experience. Thank you Braden and Jessica.

The customer service at the Marguerite branch was nothing short of stellar, due to the performance of Manager Braedon. Based upon the professionalism of both he and his staff, I plan to revisit that branch again to open a CD, early next week. I have raved about him to all of my friends, who trust my judgement when I say this is the place to go to for all of your banking needs. Job well done Braedon!!! Art De Tomaso

I made a transfer online. I received a follow-up e-mail later that said I needed to validate the transaction. I tried to do that later in the day and found out they had frozen my account! When I called the number they provided to follow-up I was told they were closed because COVID-19 impacted their staffing. I've been on the phone this morning on hold for fifty minutes trying to fix something that wasn't my fault. Just got someone with attitude from Chase who said they could not validate me because I don't have my Chase debt card - I'd have to call back when I had it. so I have to go into the branch. Unbelievable. This is worse than 3rd world banking. I think its a way for them to intimidate people into keeping deposits there. It isn't going to work.

My husband and I are very pleased with this branch mainly because of Jessica Barr who is one of the bankers there. A few months back we met with her as we had to close one of our business accounts and also there was a confusion regarding another account of ours. Jessica took care of everything and she took the time to call us personally when the business account was closed. This was very refreshing and we were a little surprised too as we did not have such good response from any of the other branches we went to in this area. We needed to consult a banker today and we had no hesitation meeting with Jessica and yes, she helped us again. She is very professional, knowledgeable and so helpful. She is an asset to chase. Thank you Jessica.

I should have read the other reviews before I walked into this bank. While the regular bank folks seemed ok, the JP Morgan investment person was extremely arrogant. I decided not to have anything to do with this bank.

I have multiple business accounts as well as a personal account with Chase. This location specifically is always a problem. Mistakes have been made multiple times by the tellers here…I’ve had one positive experience with a manager, other than that it’s a glorified ATM at this location. Save yourself the headache and go to an actual bank branch nearby. There’s zero customer service to be found at this location and it’s very disappointing.

I have a Chase Bank account. While I have used lots of Banks in my life and prefer other Banks the checks from my boss come from Chase. So I opened a Chase bank account. I have not had any real negative experience form this bank they are mostly interested in keeping your money and they all make it hard to cash a check without a bank account. This one is located not far from my house.

Horrible experience! If I wanted to use an ATM I wouldn’t go to a bank!!! I know chase wants to save money but instead of doing this have fewer branches that are staffed with people!

Bad customer service by the tellers. There has not been a day where i do not have one issue or another. I been with Chase for years, and i do really like the banking experince overall. This branch however, just sucks plain and simple.

No teller there, weird branch. Probably they have to mention it somehow, that you can’t do anything with cash in this facility. It was just waist of time to drive there.