Chase Bank Castro Valley Blvd, Castro Valley

Worst banking experience ever, and obviously the worst of Chase. Sending a wire requires an appointment at this place? Unheard of. I came in on a Wednesday 3:30pm trying to schedule a wire transfer for tomorrow morning. There were three tellers behind the counter and 5 bankers in their cubicles. The teller told me: "oh, you need to make an appointment to send a wire. There is nobody can help you right now. Anyway, the wire won't be sent till tomorrow. Why can't you come back in the morning?" First of all, never heard that sending wire requires appointment (it is not even an option on Chase website for scheduling an appointment). Secondly, how can they assume "coming back again" is not a big deal? I talked to another person (seems like a manager), same answer, "sir, you can wait, but it may take 30 minutes or more for someone to help you". Eventually I went to another Chase branch in Montclair. The teller behind the counter scheduled the wire for me within 10 minutes. AVOID this Castro Valley Chase at all cost. I think they are either lazy, or just try to make you talk to a banker so they can upsell you something.

This branch is so slow, the tellers take forever and chitchat with customers.

VERY NICE BANK TELLERS AND. THEY. CARE. BUT MY PERSONAL BANKER GAIL L MATI WAS MY FAVORITE. TO BAD SHE NOT THERE ANYMORE I'M GOING TO MISS HER.

Terrible customer service. We tried to help a refugee get an account there, they declined and, worse of all, showed nothing but indifference. They didn't even pretend to want to help. The teller was just somewhat apathetic, the "specialist", Michael, was openly uninterested.

I went there for adding my name to my husband s’ joint account. First time , we drove there in a very heavy rain. They told me my driver’s license is not good enough to be an ID, they need my passport. As a matter of fact, it didn’t indicate on the website. OK, as a foreigner, I take it. Then I ask the staff, do I need to do any other preparation next time? He said no. The second time, My husband arrive there at 4:30, half an hour before they closing. I was rush there at 4:40. The manager said he can not help us because there is no staff help us and they need 40 mins to just add a name on an existing account. They should have tell us before we come the second time, and they don’t even feel any sorry for waste two of our working time twice. A manager in chase bank is just standing there for doing nothing? So bad service. So unprofessional. Disappoint. They are very discriminate me as not being a citizen. I will take my money out to another better bank.

Over all it's ok, can get busy sometimes, try to avoid lunch time, or Monday, or Friday. Btw They don't have deposit box available last time I asked.

Friendly staff. We’ve never experienced a line.