Chase Bank NY, Monsey

Very slow service Alex was very rude in a nice way by telling me, I should not use the drive-thru for paying a simple past due balance, on one of my accounts, and instead instructed me to park my car and come in to the branch, I waited more then 45 min ...then I was instructed to call the 1-800 number to speak with customer support, but was instructed to go back and pay the bill in the branch, not helpful at all. I bank with Chase for a very long time. I might switch banks in the near future

I have been a Chase Bank customer for 25+ years. I have at the very least a lot of dealings with Chase Bank over these years both on a personal and business level. Simply put The current Manager (Michal Thomas) at this location is 'THE WORST' person you want running a bank! He is extremely rude and has no concept of what Customer appreciation or customer satisfaction means! He said the following to me (and he is the branch manager) " I could care less if you close your accounts if you want to, go ahead". I did infact close one of my account right in front of him for his total lack of professionalism, and I have already begun to look for another bank that at least values me or appreciate my business, and even if they don't:, they won't tell me this to my face. Here is a little glimps as to the service here, during the pandemic time when you were not allowed into the bank itself I was on the drive thru teller line at this branch waiting for 25+ minutes, waiting patiently in my car like everyone else in order to withdraw money I needed for some basic living; suddenly out from the side door of the bank comes a bank customer service representative and puts one of those orange construction cones right in front of my car and says to me " I'm sorry but the teller must leave today at 4:00pm sharp so you will need to come back tomorrow " I said to the representative but I've been waiting on this line for 25 minutes how could you just put a construction cone down in front of my car and tell me I can not be serviced today I have been waiting online for so long! His response was were open tomorrow at 8:30am come back first thing in the morning you will be able to do your transactions then. I told him "I need the money today not tomorrow I have been waiting on line for a long time, at least put the orange cone in back of the last car waiting".He just walked back inside the bank as if I didn't exist or ever heard me. They mislead me with some information about ATM card banking as well. Simply put they want you to do everything on line and can't even give you a bank statement if you are in a jam. So do yourself a favor and save your self a lot of aggravation and a lot of this disrespect. Do NOT bank at this branch for sure! I am a local Google guide and this is by far the worst review I have left and if I could leave negative stars I would have done that! A week later I found out that Mr. Thomas the manager took the initiative to close my bank accounts without my permission and not only did they bounce my outstanding issued checks , but chase had the audacity to charge me for those bounced checks fees even though they closed the accounts without my consent. A few days later I got a letter in the mail from Chase Bank stating that they had decided to terminate their relationship with me. What?! We had no relationship at all.! When I asked why my accounts were closed they said I'm sorry they could not discuss it. Beware of this bank! I remind you I was a customer for more than 25 years I was customer when it was Washington mutual and Chase took it over.

they have all new staff now its the slowest service from all chase banks

Best branch in the area greatest customer service

Most chase banks I would give 5 stars but this one isn't as nice as the other ones

Best place to bank in Rockland county! I come from the city, and I was used to get service, so I went to the other chase locations on rt 59 near all fresh supermarket, while waiting in the line, a woman came in and asked for small dollar Bill's, coins, etc. For her store, they answered her sorry we need ID, She gave them her ID , then they said "sorry we can only get you change for 1 hundred dollar bill" She start to yell "It's 12 years I am banking with chase, and I need change for my cashiers" they ignored her. When the guy asked me "what can I help you"? I said that I need to open an account, they asked " do you have an appointment "? I said yes, he came back , sorry your late with 3 minutes, let's schedule a for tomorrow 10:30. I tried to asked them that actually I was here in the line, so I was here on time, but no one listened to me. So I drove up the 59, and I came in this branch, and I didn't go to the teller like this time, they asked me "what can I help you"? I said that I want to open a account! They asked "do you have an appointment"? I answered NO, So they told me "write down your name , and we will try to see what we can do for you" after 30 SECONDS, yes 30 seconds they called me in , they was helping choose the best type account for me, They were so professional , so nice! They didnt try to find loopholes not to open the account, They helped me fill out the applications , explaining every detail from the application It was a pleasure Sometimes when I pass here ,i saw a lot of traffic, and i was wondering " why are people coming here?" Now i understand, IT'S THE SERVICE! AND IT'S WORTH TO WAIT

Have to wait 4 business days for the next available appointment to see a banker, and no they are not that busy, just seem lazy, they just keep getting worse at this branch.

These are the most unhelpful people in the world. I used the atm to withdraw $1000 dollars and the atm never gave me my money. I asked what the problem was and they would not even get out of their chairs to help me. The money was withdrawn from my bank but I never received the cash. No one helped at all! Everyone just stood there. Now I am out 1000$ dollars which I need to purchase a car TODAY. Now I can’t get the car and I don’t have the money and I didn’t get any answers from the bank on what to do. And to top it all off I tried to use my chase card on the atm and it said my account was closed. These people are morons.

Very slow. Don't give you respect. The teller lady acts as if she is doing you a favor. Chase is going down in customer service. I remember the days they used to be quite good. Sad.

The worst service you can ever get