Chase Bank NY, Hopewell Junction

I just setup a business account in the beginning of December and already have had problems with my bank account. The customer service times are always over an hour and I’ve been trying to contact this branch for the last few days and they do not answer the phones. I initially decided to be a Chase customer because of the incentive they were offering for new customers. But it is not worth the aggravation. I will be cancelling my bank account.

Steven helped me with a situation that had me scared and nervous. He was knowledgeable and calm. Kept telling me everything was going to be ok and he was right.

Wow! Brett was super kind and very helpful. This was the best service I have had in a very long time! Thank you Brett!

I waited to speak with a customer service rep for over an hour, then left without being helped. Two reps were present and speaking with customers. After about 20 minutes, one of the reps finishes with her customer and comes out to call in a woman who arrived after me. They appeared to be friends. Due to the loud volume of their conversation, I was able to tell that they were gossiping/chatting and not conducting any banking business for what seemed to be the entirety of their conversation. I waited an additional 40 minutes. In this time, I saw 2 people who were waiting with me leave the branch out of frustration. I eventually left also. I’m not the type to leave negative reviews, but this situation rubbed me the wrong way and I feel others should know about it.

Why dont they answer the phone? Been calling all day. If this was my local branch I would close my account and relocate to one which functions properly! 0 stars

I have never had such a great experience with any bank. I cannot say enough great things about Jessica and the others at this Chase branch. Everyone is so nice and helpful. On top of it their military discounts are very generous. It's hard to support corporate giants but Chase is doing an amazing job.

Friendly tellers and let me cash a Chase check without having an account there, and without charging a fee. But since I don't have an account there, I cannot comment on how well they manage their clients. They do have a drive thru but this location could use an update/renovation.

Y'all me and and my husband just moved up from Tennessee and I got to say this was the best experience I've had switching to a new bank. I reckon the professionalism, knowledge and patience Becki had with us was something that I've never seen in all my southern years. Becki was so sweet, kind and helpful. Y'all should go to this bank.

What has happened? When a local bank won't take CASH from me to deposit in my friends account? I was told I need to go get a money order for a deposit? $few hundred Really?

Great bank people are always nice and helpful, been to different banks but Chase and its people are the best.