Chase Bank Fifth Ave, Pelham

Been a Chase Bank Customer for decades- Went into the Pelham, NY branch to open an online business brokerage account- Had to deal w Daniel Malluzzo, Chase Private Client, Pelham. Right away I knew- NEVER before had a JPM/Chase Business Employee acted so unprofessionally- going out of his way to be difficult/ to say no. Instead of finding ways to be proactive, help get the account open, Daniel Malluzzo acted abrasively, offensively towards me-- very unprofessional. The following morning, I get a call from Malluzzo, said he won't open the account because of some NACIS# (which I've never heard of), provided no explanation and hung up. I walked down the street to BancAmerica. Took approx. 10 minutes to open the exact same account. The Advisor said they haven't used NACIS in years. I've been a clean JPM/Chase Bank Customer for decades-- both biz and personal. Daniel Malluzzo should NOT be working with professional people-- a very negative/ bad business attitude! Tom D.

The Mount Vernon bank is my favorite bank The staff as well as management are always patient and kind with me.The manager sandy as well as flora and other reps helped me understand my account better especially after my divorce nd gaining my independence. I had a great experince with their customer service upon entering the bank their is always a rep asking if I need help. I will continue banking with chase bank.

Abrupt and rude reps. Went to get doc notarized and was informed the only notary on staff was out to lunch. No apologies or offer to assist even though I'm a Private Client. Always encounter rude, snotty and abrupt reps at this branch so inclined to believe they are just not client friendly and should be trained properly as I always receive sub-par service at this location and tend not to go there but since I was close and needed a doc notarized I decided to try and again received less than stellar service. I always receive courteous, customer friendly reps who are always willing to assist at the Larchmont and sometimes New Rochelle branches.

the most insulting and appalling customer service I have ever received. I have banked with Chase since i’m 18 - so 22 years - and I am switching banks because I just can’t believe how I was treated and spoken to on a number of occasions now.

If I was able to give you no stars I would. This branch is horrible, customer service is the worst.

I will be sending a discrimination complaint to corporate regarding this evening's issue. Vice President was very rude and waisted my time over a phone call to verify check, I was cashing while not being a account holder. He proceeded to tell me I was waiting his time, while I was the waiting customer, when I complained that he was wasting my time and requested he make the call and get me completed as quickly as possible. He continues to speak over me and then handed check back and told me to go someplace else. Very rude and disrespectful Luis F. Moreno you should be ashamed of yourself. You do not deserve to manage a bank like Chase Bank. Was poor service and costed me 60 dollars for the taxi that was waiting for me outside.

Unfortunately I don’t recognize anyone that used to work there anymore but this isn’t exactly a new banking trend. However, I had a terrible situation that needed to be resolved ASAP! and the Branch managers were terrific at putting me at ease. That’s all I was looking for.

Was there several times last week at the Pelham Branch to open an account for a trust. I had all the proper paperwork but i was told that I had to make an appointment. I made an appointment for a week later with Pedro. When I got there I was told that i needed another form. I should have ben told that the first time that I was there. Tried calling numerous times to make an appointment and NO ONE EVER answers the phone. Absolutely HORRIBLE customer service. Just tried callinf today and again no answer. AWFUL SERVICE !!!!!

Samuel was very helpful ,professional and sociable.

Worst customer service , they have new tellers who don’t like their job , don’t want to see you even though you are giving them your business , considerable amount of money , still no service !