Chase Bank Grace Ave, Great Neck

Honestly, I would rate zero star if I can. It was by far the most terrible experience I've had at Chase. The lady was impatient and condescending. When I confronted her by asking: "are you treating me like this because of my race?" She burst out laughing and asked me if I'm done. Very humiliating!!

Very poor customer service and most of the staff is nosy and incompetent. Every time I sat down with them and they accessed my account they messed something up or a fee randomly popped up on my next statement. Their staff doesn't know how to use the Chase system and if you allow them to start messing with your account they will likely mess it up.

Makes you wait and waste your time, if it’s have a seat it’ll be 10-15 minutes think …a complete and utter waste your time. Go to the other branch or banks

First no one pick up the phones during business hours. Second, the staffs have language barrier and keep transferring your call because they don't know what to do. Last but not the least, they couldn't even take care a minor thing - they never call you back when they promised... Very unprofessional and disappointed service.

Excellent customer service. They were very helpful despite an utter unwillingness to help from other Chase branches.

Eric Blitzer is amazing and we completely trust him with everything for our mortgage loan. He has made this process, which is very fast paced because of the market, as seamless as possible. I’ve called him panicked and stressed because of deadlines. He answers everything honestly, professionally, and very intelligently. You will never end a phone call worried or stressed; he takes care of everything. Quickest response time with communication, just so happy! He works so hard it’s incredible.

They give new meaning to "customer service" - i am not sure how/where they find these people but they clearly scrape some barrel and then train them in how to be as unhelpful and unfriendly as possible. Business schools should do a case study on this place as how NOT to run a business.

Great bank with caring people. All your needs are taken care of.

Worst customer service ever. I must have 10 accounts at the bank but when you ask them to break a $20 bill they need to have your identification, bank card, etc. Is there a bank not burdened with crap?

They never take care of your needs or answer calls also a lot of the staff don’t even understand English i went to open a checking account instead i got a prepaid card ! Never again chase really needs to get this branch together !!!!