Chase Bank Main St, Pleasant Valley

This is a terrible branch. $1000 was stolen from my Chase account through a fraudulent transfer, forcing us to close our accounts, open an account with a new bank, and change all of our bill pay and direct deposits. Chase told us that they suspected someone accessed our online account. After a week and a half of dealing with this, interrupting our holidays, we receive a call from the branch manager of this Pleasant Valley Chase branch, advising us that, actually, their branch had accidentally debited the money from our account because my wife’s name is similar to another one of their customers. He refused to help us with reauthorizing our online access or updating our accounts. He also refused to do anything to compensate us for the hours and hours of time wasted dealing with this. This branch is simply negligent, incompetent, and rude. I have been a Chase customer my entire life, and I am absolutely done with this bank after my terrible experience caused by this branch.

The ladies it this branch are all so sweet and helpful.