Chase Bank U.s. Hwy, Gardnerville

My wife and I found Luis & Martin at the Gardnerville branch very helpful. Call backs & emails were done in a timely fashion. Staff were very friendly. Our final business with Chase was done through corporate in Arizona. That office, however, do not highly recommend.

I don't have a local bank account in Gardnerville, NV, so I stopped by the Chase Bank because of it's convenient location hoping I could exchange money for three $50.00 bills for Christmas gifts. However, since I didn't have an account there, the very nice teller was only authorized to exchange money for two $50.00 bills. Hmm, that reasoning made no sense to me and the nice teller said it was policy. Anyway, I wonder if Jacob Marley or Ebenezer Scrooge is the bank manager? All my friends are sure to hear my bah-humbug "Christmas Carol" experience at that Chase Bank. Corporate banking without the hometown feel.

Drive through ATM works fine. That's all I needed. Nice to have a branch nearby if I have to talk to a person face to face.

Call the local Gardnerville branch and was disconnected. When I called back, no one apologized for disconnecting me. The $12 fee was taken out of my checking account fir this month. I had direct deposit within the same month. When I called the bank, They would not give me the $12 back and gave me some BS about the billing cycle. Talk about a nickel and diming me. The branch in Camarillo, California is so much better and they’re willing to work with you. Unfortunately, I did not know that branches were not standard, and picked and chose what they wanted to help you with. I’m questioning the people that work for the Gardnerville, Chase Bank and they’re supposed policy. If they valued me as a customer, they would’ve worked with me and gave me back the $12. I agree, with the other gal that said that Ebeneezer Scrooge runs the bank. I may be thinking about changing banks, I miss the human factor. Banks need to be run by human beings, not robots. Very sad.

This branch was the most helpful. I had a very hard time opening an account because of a name change. I went rounds with Chase. I finally had the pleasure of working with Jordyn at this branch. She was very knowledgeable and helped me with everything I needed. At this point I will NEVER leave Chase bank. Thank you to all that helped me!

So far not impressed. Hope it gets better!