Chase Bank Hargraves Dr, Austin

Gwen is so kind! Amee needs to work on her customer service skills and tone

I really wanted to love this new Chase branch in my neighborhood since it is only 1 mile away from my house, but my experience with their customer service today was really disappointing. I walked in the Belterra branch at 1:45pm today (Saturday) and told the receptionist/teller that I would like to open a savings account. To my surprise she told me to open the account online or come back on Monday because they are closing in 15 minutes. When I explained I was not able to open this type of account online with the promotion code, she still told me to come back on Monday. I walked out of the Belterra branch and drove 10 minutes to the Dripping Springs Chase branch. I walked in the Lobby of the Dripping Springs branch at 1:56pm and asked if I could still open an account today. They said of course without any hesitation. They were truly happy to assist me and the account was quickly set up within 20 minutes. I will always go back to the Dripping Springs Chase branch to do my business though it is 7 miles farther than the Belterra Chase branch.

Extremely friendly folks here. Happy they are in the neighborhood.

This location will not cash verifiable personal checks. The Managers can be replaced by ATMs that take cash deposits. (THEN WE WOULDN'T NEED TO CHARGE FEES HUH?!!!) The entire visit in store could be replaced by the app, they showed no willingness to find a resolution for my financial problem that brought me in for services anyway. The irony in the statement, "... replaced by app..", is when I opened my account I needed to create a "digital wallet", and wait until a card arrived in the mail to use digital transactions or ATM/debit purchases. I was especially disappointed in this because the primary reason to open the account was for convenience and location, Chase could save alot of money on taxes and Fees if they replaced that building with an ATM location. I needed that money available immediately when I opened this account, just as I need it now. They (Chase Bank) wants to assume no risk in financial markets, they only want to collect on investments with OUR money. I can do that. This all started because they would not cash a personal check. The dollar used to be a promise note. A "Check" was a "Check" because financial institutions could verify amounts before a transfer, the amount would be "credit" to your account and you become responsible for it and the consequences, with no prior concerns benefit of doubt should be given with account. IM IN BEFORE THE DOLLAR DEFLATES AND Bitcoin SPECIFICALLY BECOMES THE "GOLD STANDARD". E-Gold. The difference between Human and Machine is Emotion. A computer could do everything for me you provided this week. After these experiences would Chase give me a loan? Would I leave my money to a financial institution that has these ethics? Where would my money go and should I support this institution? Fact, Bank of America almost went bankrupt when rumor of the impending bankruptcy spread and masses began transferring money from accounts. Can I print my own money? What makes crypto so valuable? Is it because someone put a price on it GIVING it value? I I had a million Bitcoins, at this writing standing above $60k a piece and I sold them, who could handle such a transfer of wealth and would the transfer be worth it? What happens to the value of the rest in circulation? Moral is I understand why *named* check cashing couldn't cash my check, they couldn't verify it, they charge a fee for the risk. My bank should have made funds available immediately. My other account said they would make it available but I am unable to commute at time of writing, the reason for opening this account was location and convenience. Don't bank with Chase.

I’ve been here 3 times now, and each time has been a pleasant and efficient experience. 🙂