Chase Bank Liberty St, New York

Visited and seen to by a financial advisor or representative right away. Very elegant lobby. If coming in south side, take escalator down.

Security at 1 Manhattan Plaza are unprofessional. A. Delgado is particularly offensive and should be fired.

I just received letters informing me that my accounts, which I have used for many years, have been closed after credit review. The reasons are bogus and I will detail below, but what I'm most upset about is their policy of not letting (former) customers redeem their points after account is closed. I have $28.33 worth of points that they now keep for themselves. That is just plain theft. I earned those points making Amazon purchases. I have complained to them as well and I'm not buying from either company the way they treat me. (They also closed my brother's credit card.) So what are the reasons they gave for closing my accounts? First, too much credit. Well, my credit limit probably increased by $700 or so in the last year. Big deal. All because I asked for an increase from a current card issuer, too. Second, too many bank cards. I got an AmEx debit card recently, and that's it. Haven't gotten a new credit card in the last year, although I had applied for a Hess card (serviced by Chase) so I can buy gas, which I think started all this. If that's the way these companies do business, I will not deal with them either. But the reward points should be the customer's, when they are closing the accounts to try to protect themselves from credit risks, when I pay all my bills on time and didn't do anything wrong. Not letting customers redeem points they earned because Chase closed their accounts is nothing but theft.

I went there so i can open a new bank account. In the bank there was only 2 old guys who were trying to open an account. I was waiting for 1 hour. No one told me anything. The customer service is really bad in this bank and i left because this is not normal to wait that much when there is no on in the bank.

Customer service at this branch is the absolute worst I have seen in the city. They are simply rude no matter how nice you interact with them. Been there three times and same experience. Avoid this branch.

Booked an appointment to open bank account. They called me but when I answer no one says anything. Then my appointment gets cancelled. Tried booking again and the same thing happened.

I had the absolute best time at this branch. I met with Dawn, and she was a DELIGHT. Great staff, great service, great overall!!

We have a few accounts with them on the business side. We where told that if have a certain balance in the bank across all accounts then there would no fee. Our bank rep does not do anything expect say "That if i don't like him he can move me to someone else" No one wants to take responsibly and we are not getting anything done expect paying more fees. In short if you are a small business go some where else

Heard s lot about it!.. Hope it as well defeat the purpose to be a good Bank for the future

An absolute disgrace of a bank and what is even a bigger disgrace is Joseph Leal IV as their assistant branch manager and is the most unprofessional person I have ever dealt with. He is extremely rude, very immature and a complaint was filed.