Chase Bank Camino De Los Mares, San Clemente

We have been banking with this bank since before it was called Chase and with this branch since it opened. We have been in business in San Clemente for over 28 years and have multiple bank accounts with Chase as well as with other banks. We are seriously considering closing our Chase accounts altogether and taking our business elsewhere. We rarely ask or need help and do most of our banking online independently, however the few times that we do ask for help, the staff is beyond not helpful and quite rude. I wasted over 30 minutes yesterday waiting to talk to Caroline and so feel compelled to write this bad review. Would have been fine if they had taken care of me. First I was told only Caroline could help me and that 2 other customers were in front of me. No problem. So I waited patiently. Then as closing time approached, a teller who had been standing around told me he could help me afterall. First he said he couldn't find my account. Then he said he couldn't do a simple endorsement of the check I provided written out to ASAP Appliance since the name on our account is ASAP Appliance Service. He told me that there were 5 other ASAP Appliances. I informed him that there are many more ASAP Appliance Services but that we have been DBA & the only registered owners of ASAP Appliance Service within Orange County since 3/14/1990. The check I needed endorsed is a San Clemente check. Very frustrating for your banker to turn you away as if you are trying to do something criminal when you have been a loyal customer for years that follows the rules.

I was racially profiled in this branch. They refused to catch my check and this check was a chase check. However, I went into a different chase bank and caught that same check. I will be posting the names of individuals who assisted me.

Useless customer service! Indian lady was unknowable and was unable to understand what I'm trying to explain. Need to hire people that can understand English.

This bank is awesome! They have money, desks, checkbooks, pens and free coffee! BLOWIN' MUH MIND, HOMBRE!

I was also racially profiled and they treated me like I was homeless. Im a pacific islander and this location and bank can go to hell. I will detour every human being i know away from this location and bank.

I spoke with Caroline over the phone and she started yelling at me about my overcharged account. They charge $30 for every charge over the limit, regardless how small it is. Then Caroline yells at you. So unprofessional and rude!

Phone system sucks you can not get threw simply to speek to a person. They have simplified it so they get rid of you