Chase Bank College Point Blvd, Queens

My husband and I came in to open up a new account. The associates were very rude and non accommodating. They told us the reason they could not help us open a account at that moment is because they had customers more important. Forcing us to come back next day because they were closing in 1 hour. I thought they were joking. Absolutely appalling how the Chinese in this specific bank treated us like complete trash.

First time visit and there doesn't seem to be much people here. There was only one teller at the time so wait was a couple of minutes long due to the customers before taking awhile. Understaffed would be my impression. Good space though.

Bad experience. The wait is long. I wouldn't come here if you are looking for fast and efficient service.

The staff are nice as long as their are not Asian customers there. If there is anyone else that is not Asian are ignored and the Asian customers will be seen first. If you speak up they act dum and speak in their language so you dont understand.

They don't know what they are doing, and they certainly do not know what is happening to my bank account. Not knowledgeable, only good being rude, and at giving excuses.

Called the bank yesterday to ask if they have a notary. Representative on the phone told me that they do and to come in before 10 to get it done because there is only one person doing notaries. I get there before 10 and ask if I can get a couple documents notarized. Did not get the persons name who does the notaries but he rudely said he isn’t doing any notaries because he was busy, knowing that he is the only person at the time that can do notaries.

Ms lily attended to me. I did not bring any govt Id with me to update my address and phone number and to renew my expired Debit card. She gave an option to update my address and contact number through my chase apps. I was informed that chase no longer able to be renew the card over the counter which I did the last time I renew my card. Either I called the hotline or return again to any branch to order for replacemenf.

Maria Lei provided us great customer service. Quick and pleasant . Maria was particularly helpful in opening my wife account, explained us detailed Chase information and service, because we are newcomer to Flushing, just moved to upstair of Chase at Skyview.

They are very kind and professional, excellent team!

Lost my credit card and went for a replacement. It was taken cared but waited for almost 1 hour to get it done.