Chase Bank E Lancaster Ave, Villanova

Very poor service here. Had problem with opening account online and went here for help because bank was holding 1000$ check. Noone could help or rather noone wanted to take time to help. The chase bank that did help rectify the error was at broad and Washington in Philadelphia. It took almost two hours of their time and effort, but they didn't claim they couldn't help like Villanova location. Wouldn't recommend this location for any reason.

Always an amazing time here at Chase! The location is in a shopping center, but conveniently located between Radnor and Villanova University. I enjoyed working with Andrew and his team to set up personal and business accounts. Team is courteous and professional, office is clean and tidy, and the company has truly invested in banking technology that make it easy to bank with!

I love Chase and I’m glad they are in Philly. I had to switch from Chase when I first moved here three years ago. And I am so happy that I have them back! I have three credit cards and a checking account with them and couldn’t be happier. My two roommates switch to them as well and are beyond happy. Do yourself a favor check out their points redemption for their credit cards. It is some of the best you can get!

There is a TikTok recording of the supervisor at this branch firing an employee. I have never heard such unprofessionalism in my life. I am also contacting corporate.

I have never met a Banker so patient in my life!!!{Misael M.}He is the best account resolution specialist in Villanova if you have a Chase problem he is your Guy!!!!!!!

Finally chase in the area. Place is neat and well maintained. Staff is good and helpful. They gave all the necessary info. ATM is available. Parking available.

I just drove 40 minutes to this Chase location to open a business checking account. The rep told me to take a seat and then sign my name. Came in at 11 a.m. I was told that they close at 1 and will not have time to take me in. They said that opening a business checking account takes 45 minutes. Why in the world do you need to take 45 minutes to read me the small print? I brought $3,000 in cash just to find my account. They then told me that they cannot take me and to come back on Monday as if I don't have a job to go to. They also asked you if you've made an appointment so if you haven't you are not a priority. It does not say that for opening such an account appointment has to be made on the chase brochure. Not very happy they made me leave and asked me to schedule an appointment. I also have a personal checking account with Chase and four credit cards what's I opened online in less than 10 minutes. Chase needs to make their services more accessible especially in an area where there is literally one location for miles.

Horrible branch. Nobody ever answers the phone or knows when the "manager" will be in to open a business account. Total waste of time I drove 45 min here for nothing. I have 6 LLC's and literally never had to make an appointment at a major bank for something trivial like this. Moving my large savings account with nearly $1M in it to a different bank.

Andrew was extremely professional and went above and beyond to deliver outstanding customer service. Thank you for being a fantastic chase Branch Manager! B.R.

Great Customer Services! Andrew was very helpful and knowledgeable about all my new account needs. Would recommend to all! Brian was very helpful in helping me with an account review.