Chase Bank Chain Bridge Rd, Mclean

I stopped by this bank earlier today to open a new checking account. I had actually received a promotion in the mail from this bank and it was an offer that appeared to be very beneficial. They are offering individuals with a cash bonus of more than tp$200 just to open a new checking account. The only catch is that you need to include direct deposit for the account. This part is a little bit complicated because of the fact that I already have direct deposit for my job through a different bank. This is an issue that I will need to remedy through my job, because it's a requirement to qualify for the promotion. Apart from that little caveat, I am excited to have a new account here. They are definitely one of the newer banks in the area, and thy have branches throughout the country which will be helpful to me as well. When I came into the branch I was quickly greeted by a friendly representative, and she reviewed all of the information regarding the new checking account. The process was painless, and I'm looking forward to an on-goung positive experience with the bank!

I am really upset with my experience in this branch. I drove to this area and found the closest location for Chase Bank, how I ended it up here. The reason I came as my online banking was locked due to my legal name change. They found out the recipient with a different name and locked it for security reason. I came with all the documents I needed and waited for around 30 minutes. The banker told me it might take longer and gave me his contact card. I went home and waited for the whole day. To check the status, I called in before the close time. The response from the same banker said it will take around 2 weeks or less than to solve the issues. I was a bit upset but there is nothing I can do and just have my finger crossed that he can help me solve this problem. One week passed, there is no update. However, I have all my money in this account and really need the money inside to pay all my bills. I decided to call the customer service line again today. The specialist told me it's a simple issue and she doesn't get why the banker didn't solve it a week ago.

Boycott Chase and do not use any of their services. My mother passed away from Covid 19 while being trapped in a New York nursing home back in April. After notifying Chase credit card and their Estate department of her passing all they can say is "Where is the Money" The credit card was under her name only and she was the only responsible party for the card. Chase doesn't care about people just money so they keep asking if any of the other family members would like to pay off the balance of her credit card. Chase says, sorry she died, now would you like to pay off her card. Now Chase sends collection letters to my 89 year old father and they keep harassing him. I have spoken to every department I could and asked them to stop and all they can say is "We want our Money" I urge everyone to bank elsewhere and Boycott Chase Bank.

They are fraud, they send a flyer which says 300 dollars credit for opening a new chase account and make 5 transaction in first 2 months, I had total 6 transactions and still they said its not qualified for 300 promotion, on top of that they charged me 30 dollars service fees for not maintaining the balance, I had more than enough funds. I would go back to Bank of America. The Manager Matt and Johnathan will make you fall in trap.

They have a notary. She is not helpful. She couldn't or wouldn't explain why she wasn't helpful. Just sorta looked at the signature I needed, left for 10min and came back and said she couldn't be a witness to a signature. If it was a legal issue or chase policy that would be fine. But I left with no explanation and frankly an extremely poor taste for this place. It was well lit and finely decorated.

I had such a great experience setting up my business checking account with Nizar, the relationship manager. He was so informative and patient with me, and shared with me his experience as being a business owner previously. I am a very new business owner and this was my first time doing anything business-related for my entity. Thank you Nizar, for your exceptional customer service and support!

Wow! I brought my two teenage daughters into the Chase Bank-McLean branch to open up their High School checking & savings accounts. We met with Mahmoud(MAC). Mahmoud is such a professional. He was so easy to work with and so pleasant and kind to my daughters. It was such a breeze in setting up the accounts, and he clearly and thoroughly explained each and every step of the process. He is the essence of a true professional and we will definitely continue to use Chase and frequent this branch when needed. Thank you Chase and Thank you Mahmoud!!!

I was so excited to come by here and the manager was not the most hospitable. After so many years of being a Chase member and finally finding a bank sort of near me he wanted me to wait 30 minutes for someone to help me and did not let another associate help me out since I had different things that I needed.

Had a great experience here; the staff is very welcoming and helpful. We had a number of things to take care of during our visit and they were very accommodating of all of our requests. Convenient location, very clean inside, and so friendly!

Friendly staff. Very helpful. I have been here many times (for personal or business) worked with associates, bankers, and manger. Always exceeded my expectations. Thank you.