Chase Bank Carmans Rd, Massapequa

Worst chase bank I have ever visited. Make sure you don't make more than 1 transaction at the drive thru. You will definitely hear about it. I never have issues at the farmingdale location. I guess I have to drive 15 min out of my way for great customer service. But it's definitely worth it to avoid this place.

Since the Seaford location closed, I followed my business rep Christine to this Massapequa location. Prior to her being there, they were rough to Wk with, hence the reason I went to Seaford. Now that’s she is there, I get the attention i deserve. She really is a huge asset to Chase.

I went before work today and I was in and out, didn’t even spend 5 minutes in there. I was assisted with a sense of urgency and with good customer service, and provided helpful informative information as to why I was having difficulties with my account.

I will never go to this branch again. I was waiting over an hour just to open a savings account. Many bankers sitting but unwilling to help. I received the excuse several times when I tried to complain that they were short staffed today. But then they would help others that came in after me. Very poor customer service do NOT go to this branch.

Me and my fiancé had came in to sign off on an auto loan we were approved for. Nadine, the lady who was helping us, had a nasty attitude from the second we walked in to the moment we left. And instead of giving us the check for the loan which we were supposed to get, she just refused to give it to us. And when we asked for the check we were supposed to get as soon as we signed, she just shrugged her shoulders. I had to have customer service call the location and speak to her, to tell her she had to give us our check. She needs more training to preform her actual job and in customer service.

Lately the atm been broken alot. But every thing else is ok. Poor customer service. I asked for help and the lady walked away.