Chase Bank Dallas Hwy, Powder Springs

They are extremely slow. I sat outside and waited on them to open. I walked in the bank at 9am. No other customers were in the bank. The young lady was new and desperately needed help. I asked the other guys to help her and instead of helping her the other 2 guys sat there talking about their previous jobs. It took 45 minutes to get a check endorsed. There has to be a better process and better customer service.

Called about a Business loan Program talked to branch manager ? who did not know about the program at first them said he knew a little. Isn't a loan person suppose to call me? Them i started to feel profiled! finished thaat call. Then Ryan adams calls me hangs up and because of so many span calls I call back And again asked about the loan program with and ryan proceed to not answer my question and over talk me.

Drive thru closes at 5, not 6. They don't answer their phones. Teller doesn't inform you if there will be a hold on your deposit until after they finalize it. I deposited money orders that were purchased with cash and they placed a 3 day hold on them. The entire point of purchasing money orders is that they are supposed to be the same as cash, no hold needed.

I have never had better customer service before. I sat down with both Aaron and Gloria to start a savings account and they were kind and helpful through the process.

Always super friendly people. New indoor ATMs are pretty swanky.

Been with the Lost Mountain Chase branch for a couple years. They have helped me effectively setup my personal accounts, my business accounts, and have rewarded me when I came on board with them. To this day they continue to help me solve my financial problems and continually demonstrate that they appreciate my business. The staff is friendly and competent and they are supported by great, user friendly, technology that has the flexibility that one needs as a customer in this day and age. If you need help with your banking, stop by this branch and talk to Relationship Banker, Matt Van Horn you'll be glad you did.

Useless since they went automated. Offers absolutely nothing you cant do online. I went in to deposit a check with my deposit slip and ID and they cant do that transaction. Want rolls of coins? Forget it. Pretty much anything you want to see a teller for, you must not go to this branch. For day to day banking, it's just a giant ATM.

Nickel and dime you. I had a chase check and they wanted to charge me a check cashing fee!! I own a small business and get paid by checks frequently, and this is the first time any bank has tried to charge me a fee. Will I ever want to do business with Chase? Absolutely not!

I have only had great Customer Service from this branch be it A Teller or The Representative at the desk, keep up the awesome work you guys and have a Happy New Years!!!