Chase Bank Jackson St Ext, Alexandria

READ THIS BEFORE OPENING ACCT WITH CHASE. Chase is the most unprofessional, unorganized bank I've dealt with, and we worked in the banking industry 20 years. Nobody in the bank will make a decision, even if the bank made an error and you try to resolve it, whether that's corporate tying their hands, or management being afraid to make a decision. If a teller can't solve an issue and you meet with the branch manager, the manager calls the same customer support that already couldn't help before you visited the branch and wouldnt help the teller. Everything is done over the phone with people that speak in broken English and give you different answers every time you call. Chase very much has the attitude that working class people are peasants and they are the gate keepers to your own money. DO YOURSELF A FAVOR AND GO WITH A LOCAL BANK OR CREDIT UNION. They forgot it was the American people that bailed them out when JP Morgan Chase played such a big part in the 2008 financial meltdown.

Chase Bank in Alexandria, LA on Jackson Street has very friendly staff who are very helpful & professional. They do stay very busy and at times you have to wait in line but that's to be expected. It's always a pleasure doing business with Chase Bank.

Only two workers inside every time I go there. One at the drive through window and one at the inside teller desk. It’s always at least a 35 minute wait at the tellers line or up to an hour if you need any other service. The drive through service is horrible as well usually taking between 30 and 40 minutes to get through.

Pretty good customer service, and the bank itself seems clean. The few times I've been in here, they helped me relatively quickly and were eager for my business. I don't have anything negative to say here.

Been trying to reach a mortgage consultant for a week. No returned emails or phone calls. Guess it’s time to move my personal checking, savings, and business account elsewhere. Wouldn’t even see me when I went in person.

Very disappointing especially after being in the banking industry 6+ years because I know how banks are usually operated. All I needed to do was add someone to my account we waited 30+ minutes but obviously you need an appointment for that? It would take less than five minutes to do so. I also saw two tellers and only two bankers? It seemed surprisingly understaffed considering the location. This is for the next customer; if you need to do anything with a banker make sure you make an appointment even if it is just adding someone to an account because they will not take you. I am still shaking my head because that was very unprofessional on their part.

After using Capital One since they were Hibernia and paying an outrageous amount of NSF fees (I was stationed overseas for 2 years and them sorry ____ definitely took advantage of that). I tried a couple of other banks and credit unions that were a lil better. But I've been with Chase for a few years now and I have absolutely nothing negative to say about them. Thanks Chase, it's really nice knowing if I ever do run into an issue I will have your help rectifying that issue quickly.

I've been with this bank since 2008 and I love them. They're always friendly. I love the addition of the automated tellers/ATM machines. It's lessened the hassle of being in a long line.

Avoid going early on Fridays and Saturdays as well as the beginning of the month. Otherwise, the service is great. They have two automated tellers that do almost anything. If people were using them more, the line would be much smoother.

I live out of town and called concerning a safety deposit box. One of the receptionist actually told me, "We do not have any bankers in today." The telephone banker told me I needed to talk to the branch.