Chase Bank Main St, Huntington Beach

Let me first share that this review is in no way a reflection of the previous 50 minutes I spent on hold before being somehow redirected to a department I could not understand and then placed back on hold. We all know call centers to begin with are a nightmare, so why should Chase be any different. I digress. Back to my raving review of this Chase branch location! Marilou (VP Branch Manager) warmly greeted me when I entered which I exchanged while explaining my "new and interesting" situation with a deposit. She heard my narrative of the deposit and without placating me or feeding me a bunch of custoner service scripted jargon explained what happened and what the outcomes could be, and with my approval went to do whst she needed to. While waiting, Elliott (AVP Private Cliebt Banker) chatted with me while remaining relavant to my visit and was very informative! Elliott also provided me follow up actions for first thing Monday😉 My situation has not resolved as of yet (due to no fault of any persons or entity just the systems themselves and that is reassuring) and that is okay because I believe the information and follow up to be accurate and I left with a while lot more understanding than when I walked in. Thank you both!

Not nice employees at all, the staff was racist towards me and acted as if i had no business banking with them when i was trying to reopen an old account. They assisted the white folks before helping me even though I came first ( This happened twice just to let you know ) this is by far the worst Chace Bank I have been to. I have had accounts with Chase before never had this problem.

2 weeks in a row atm's dont work, put a sign so we don't waste our time.

The male teller at this location (tall bald guy ) is so disrespectful so arrogant, service is the worst I've experienced.

I went in to set up my first ever bank account. Though it took a bit of time, everyone was extremely helpful and are very qualified at what they do. Thank you for the great service!

Elizabeth in the branch is amazing! Helps me with so many different things with my accounts. Very grateful for the entire team there

Friendliest branch in town. They take time to know and befriend you.

Small branch with very helpful staff