Change Home Mortgage N California Blvd, Walnut Creek

Working with Change was so easy. Eric is super helpful and informative. He spent time explaining our options and we ended up with just the right loan. His team was also knowledgeable and efficient. Jennifer kept us informed along the whole process. We closed on time. I highly recommend Change home Mortgage.

The team at Change Home Mortgage was so great to work with in the purchase of my home. They were very professional and expedited the process so we could close early! Rick and his team made the process so easy and were quick to jump in with helpful suggestions and answers for all of my questions.

While Jeff Becker of Change Home Mortgage seems like a nice person, he is not at all organized and is a poor communicator. When he photocopied all our material and presented it to him in an organized manner, it was returned to us in a disheveled manner. We were not offered any explanation or any updates on the conditions of our loan. At one point, we thought we were dealing with fraudulent issues with payments of our debt where in fact it was related to the loan. In regards to our 1031 Exchange, he and the staff at IPX 1031 should have been in good communication with each other given things are very time sensitive. Instead very, very poor communication regarding our case occurred which in the end caused a lot of confusion, stress, and tax penalties for us ☹️

Very professional experience from the point of information gathering from Eric Rotner and his entire team all the way through the funding process. I would certainly recommend Change Home Mortgage for financing a home purchase.

Lillian helped us with our preapproval letter. We were a little over whelmed with all the documents and files being transferred. Lilian would call and guide us on the documents that are still required for the pre approval letter. We got our pre-approval letter within a week or two after submitting our documents.

Eric Rotner and his team guided us seamlessly through the loan application process. They were super-responsive and made each step simple to understand. My wife and I would highly recommend Change Home Mortgage to anyone looking for a mortgage loan.

Change Home Mortgage is a fantastic Mortgage Company! Dean Langston and Niki Guillory are amazing! Dean is attentive, knowledgeable, skilled and solution oriented which gave me confidence throughout my loan process. Niki is also knowledgeable, skilled, patient, and always available to answer my questions or concerns. Change Mortgage has a variety of loan programs to fit your personal situation. Dean listened to my needs and designed the best loan option for me. I would highly recommend Dean Langston and Niki for your next mortgage - 100%!!

Great team work! I refinanced twice through them, and now bought a house and used them again to get my mortgage. They were very creative to get the loan amount I needed/wanted! Would recommend!

“Buying our first home is incredibly stressful, and for someone without any background, securing a mortgage is the most overwhelming part. But it was made a million times easier with Jocel De Castro as our Mortgage Advisor. She was able to make sure that we got the best available loan at the lowest possible rate. She would always go the extra mile to help us in any way and to ensure that we will make the right informed and significant decision. She is constantly available to assist in all matters. I highly recommend Jocel De Castro to everyone in the market who are looking for a knowledgeable, welcoming and who can truly provide an exceptional service throughout the entire financing process.”

I had a difficult situation to resolve and Change Mortgage was up to the challenge and met that challenge head on and helped us get things resolved quickly and timely. I cannot say how pleased I am with the effort they put in to resolve my issue and make us whole again !!! GREAT TEAM !!

My husband and I were very pleased and impressed with Rick Olsen, Erin Council and the entire team of professionals who helped to obtain our new loan. It was a smooth process and we are very grateful. This post is to correct a previous rating which was done in error and to give proper credit and praise to those who assisted us.

I highly recommend Rick Olson and his mortgage team! They are efficient, very responsive, professional, patient, knowledgeable, and an all around pleasure to work with! (I've worked with many different lenders and they are not at all "created equal.") Rick's team seems to truly enjoy helping people refi, or buy a home, and are always willing to put in the extra effort to get things done. Thank you Team Olson!